Tarmac Delay Contingency Plan

Eastarjet Tarmac Delay Contingency Plan complies with the regulations published by the U.S. Department of Transportation which is to be applied to all flights departing from or arrive at U.S. airports.

Eastarjet Tarmac Delay Contingency Plan is intended to provide passenger with information regarding our policies and procedures for handling their travel in the event of a lengthy ground delay during onboard our aircraft.

· Limits of lengthy ground delay

Lengthy ground delays can take place during taxi-out prior departure, during taxi-in after landing or as a result of a diversion. Throughout all of these phases, the following limits apply:

Eastarjet will not permit an aircraft to remain on the tarmac at a U.S. Airport for more than four (4) hours. Prior to reaching four (4) hours, Eastarjet will return the aircraft to the gate or another suitable disembarkation point, where passengers will be allowed to deplane.

Delays longer than the above time limit may be necessary if:

  • a. The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  • b. Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
· Passenger services during lengthy ground delay

Eastarjet will provide passengers with snack and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

Eastarjet will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac

Eastarjet will notify passengers on the delayed flight of the status of the delay every 30 minutes including the reasons for the tarmac delay, if known.

Eastarjet will notify passengers on the aircraft of beginning 30 minutes after scheduled departure time and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

Eastarjet has taken steps to ensure sufficient resources are available to implement this contingency plan for lengthy tarmac delays, when necessary. We have also coordinated this plan with the local airport authorities and service providers, U.S. Customs and Border Protection(CBP) as well as the Transportation Security Administration(TSA) at each large U.S. hub airport, medium hub airport, small hub airport and non-hub airport as well as its regular U.S. diversion airports.

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