Change/Cancel

Change/Cancel booking

  • Any additional charges incurred during change / cancellation will be immediately payable on the homepage and will be refunded to the initial payment method.
  • You can cancel or change booking through the homepage. (However, it is valid until 1 hour before the departure.)
Category Contents Shortcut
Change passenger information
  • Passenger information can be changed. (However, you may only change name or status discount based on the policy.).
My Bookings
Change Schedule
  • A schedule change indicates a change in date and time,
  • Changes in the date can be made, not the place of departure and arrival.
  • Additional charges may apply, depending on fare type and changing time.
  • It is also possible to change the schedule of certain passengers.
Cancel Reservation
  • Cancellation of partial sections of the reservation can be made.
  • Depending on the type of fare and time of cancellation, additional fee can be charged.
  • You can also cancel a journey of some passengers.
Cancel Booking
  • You can cancel all bookings from the homepage.
  • Depending on the type of fare and time of cancellation, additional fee can be charged.
Change/Cancel reserved Seat, Meal, and Checked baggage
  • You can make a new request or change/cancel.
  • However, depending on the time of cancellation, refund may not be possible.
Service
Application

Domestic Change/Cancel Fee

After July 4th (based on issuing date)

Unit: KRW, based on one-way flight for one adult

국내선 운임규정비교
Category Application in each time period Fee by fare
Event Fare Discount Fare Regular Fare
Change fee After reservation - 8 days before departure 5,000 Free
7 days – 1 hour before departure 10,000 5,000 Free
Cancellation Fee After reservation - 46 days before departure Non-refundable
(only airport facility fee, fuel surcharge are refundable)
Free
45 - 15 days before departure 3,000 2,000
14 - 8 days before departure 4,000 3,000
7 days - 24 hours before departure 6,000 5,000
24 - 1 hour before departure 10,000
From 1 hour before departure - after departure 12,000
Charge for Name Change After booking ~ 1 hour before departure 5,000(No refund for itinerary cancel)
Name change does not include conditions of waiving the fee. You may change up to one Korean character or three English characters only once.
Refund Period Within 60 days of departure date, deduct fee and refund.
Conditions for exempting fee No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure)

International Change/Cancel Fee

Applicable after September 1st 2017 (based on date of issue)

( Unit: USD, based on one-way flight for one adult )

국제선 운임규정비교
Category Application in each time period Fee by fare
Event Fare Discount Fare Regular Fare
Change fee After reservation - 91 days before departure 40 Exempt Exempt
90 - 31 days before departure 20
30 days - 1 hour before departure
Cancellation Fee After reservation - 91 days before departure 60 Exempt Exempt
90 - 61 days before departure 20
60 - 31 days before departure 40
30 days - 1 hour before departure 60 20
Penalty for Missing Flight
(No-Show Fee)
Less than 1 hour before departure Change/Cancel prohibited, one-way ticket per passenger standard 100(Cancelation fee seperately imposed)
Charge for Name Change After booking ~ 1 hour before departure 20 (No refund for itinerary cancel)
Name change does not include conditions of waiving the fee. You may change up to one Korean character or three English characters only once.
Refund Period Within 30 days of departure date, deduct fee and refund
Conditions for exempting fee No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure)
  • No-show fee
    If not canceling the ticket until 1 hour prior to departure, 100USD is imposed.
    (based on one-way flight ticket per a person, imposed in separation from cancelation fee)
  1. Common regulations

    • Itinerary change refers to date and time change. You may not change departure/destination.
    • Same charge is applied on adult and infant. Child not occupying the seat is not imposed charge.
    • Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
    • Reserved seat, in-flight meal, checked baggage will be cancelled for itinerary change/cancellation. Refund are made in accordance with refund regulation for additional service.
    • For refund due to itinerary change, when E-credit used on payment is expired the payment amount will not be refunded.
    • A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
    • When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
    • For international roundtrip ticket, cancelling returning ticket may result in admission denial to the nation.
    • For refund on multiple vouchers, system randomly chooses voucher for refund.
    • For changing international itinerary within 90 days to days after 90 days of departure, you need to cancel the flight and repurchase the ticket.
    • Name change does not include conditions of waiving the fee. You may change up to one Korean character or three English characters only once.

See previous regulations

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