- - If you don’t have round trip ticket in possession, you may be denied to get onboard the plane due to visa regulations of departing and arriving country.
- - Any damage to your passport (including cuts, scribble, stamp) is not permitted at the time of entry into a nation and it may result in denial of entry procedure.
- - Before making a purchase, please check the details of your entry (passport validity date, visa, length of stay without visa) through Ministry of Foreign Affairs and Embassy of traveling nation.
- • [Notice] There is no announcement.
- - If you don’t have round trip ticket in possession, you may be denied to get onboard the plane due to visa regulations of departing and arriving country.
- - Any damage to your passport (including cuts, scribble, stamp) is not permitted at the time of entry into a nation and it may result in denial of entry procedure.
- - Before making a purchase, please check the details of your entry (passport validity date, visa, length of stay without visa) through Ministry of Foreign Affairs and Embassy of traveling nation.
- - In accordance with Japanese regulation, you may not check or carry hair curlers which include internal battery such as lithium battery when departing from Japan.
When using Taiwan route, your passport must be valid for at least 6 months to be able to depart and if you don’t have round trip ticket in possession, you may be denied to get onboard the plane due to visa regulations of departing and arriving country.
In Taiwan, it is strictly prohibited to carry in meat or meat-processed items to prevent diffuse from diffusing in the city. If violating, it should be noted that up to 1,000,000NTD (about 36.46 million Won) is imposed.
Please check if you have issued a Chinese visa before purchasing airline ticket. Passengers who travel China must be issued with a visa depending on their travel purpose and time. Here is the information on documents you require depending on visa type. Visa regulation on China could be changed frequently so please check Chinese embassy for details.
Tourist visa (L)
passport (valid for 4 months and more), 1 photo for passport, Travel schedule, Copy of ID
- When visiting an acquaintance with Chinese nationality who is in China : Copy of acquaintance’s ID and passport
- When visiting an acquaintance with Korean citizenship staying in China : Copy of acquaintance's ID, passport and visa
Commercial visa(F)-single 30 ,90 days
passport (valid for 4 months and more), 1 photo for passport, Original business card, Copy of ID
- For commercial 30 days, attach Certificate of Business Trip Travel Order when issuing for the first time
Group visa
Copy of passport, agency name(address, possible contact number for the representative), name of local guide
Student visa(X)
Passport(valid for 4 months or more), 1 photo for passport, JW202, entry notice for the school, medical report from designated hospital(unnecessary for 17 years old and younger and unnecessary for F120,150,180)
Having incomplete visa may get you denied from boarding the plane/entering the country so please check the contents regarding the visa in advance.
I have confirmed/agreed to above contents and want to proceed with booking.
After Nov 29th 2016, Chinese travelers will not board aircraft for this route dependent on the system to update their information in order to comply with EVUS requirements
since chinese travelers, holding 10-year B1/B2, are required to complete an EVUS(DHS CBP) enrollment to be admitted into the United States.
For more information, visit https://www.cbp.gov/travel/international-visitors/electronic-visa-update-system-evus/frequently-asked-questions
In accordance with the Secure Flight Program of the US Government, Transportation Security Administration (TSA) requires that all passengers travelling to the US or departing from the US must submit Full name, Date of birth and gender for the advance security check. Boarding may be rejected if you do not submit the name, date of birth and gender on your passport. For details of the privacy policy of TSA, please visit the website of TSA (www.tsa.gov) (Legal Ground: Intelligence reform and terrorism prevention act of 2004).
- Notice for length of stay
- - Korean without visa : Maximum of 45 days
- - Approved ESTA holder : Maximum of 90 days
- - Please visit the website of ESTA (http://esta.cbp.dhs.gov) for further information.
Under US Federal Law, non-US operators are prohibited from engaging in transportation activities between two US points – for economic and commercial purposes. Here, the scope of the US includes all US territories, including the 50 states of the US under the US Federal Laws, Guam, Saipan and American Samoa are considered as part of the US under this requirement.
For this reason, customers who are travelling from the US using non-US operators are prohibited from making a reservation and issuing a ticket for the Incheon- Saipan route.
Korean citizens visiting Iraq, Iran, Sudan, Libya, Somalia, or Yemen after March 1st, 2011, are excluded from visa-exempted program. Therefore, if they want to visit the U.S.A, they need to apply for the U.S.A visa. If they do not possess visa, they are subject to be denied from boarding. Please refer to the following homepage for details.
* Homepage of Embassy of the United States in Korea
[shortcut]
If minor aged less than 18 travels Saipan by themselves or accompany guardians other than their parents, notarized agreement letter from parents in English is required. Inquiries regarding required documents are forwarded to American embassy and consulate. Your understanding is appreciated that you are subject to be denied entry to the country if not following regulations.
- ※ Passengers do not hold the round-trip ticket OR Failuare to comply with any regulations may result disallowance to enter United States.
- ※ Redress Number holder needs to contact 1544-0080 beforehand, Redress Number and passport information may be collected upon the situdation.
- ※ In case of not carrying documents required, boarding/entering the country can be refused. Please check Immigration regulations from Ministry of Foreign Affairs or Embassy for details.
- When using the traveling route to Vietnam, passport expiration must be left with more than 6 months for the departure.
- Korean passengers without the visa are able to stay up to 15 days. (However, it is only available to possess round-trip ticket or airplane ticket in route to third countries. Itinerary must be in original status).
- Visa is required when re-entering the country within 30 days after the immigration in Vietnam without visa.
- ※ Boarding/entry might be denied if not possessing the documents or due to the issue of insufficiency. Therefore, customers are recommended to inquire embassy in the country or the foreign office for accurate regulations of the entry in advance.
- When using Kota Kinabalu route, your passport must be valid for at least 6 months to be able to depart and if you don’t have round trip ticket in possession , you may be denied to get onboard the plane due to visa regulations of departing and arriving country.
- 1. Entrance to Philippines (Palawan)
- 1) Koreans may in Philippines up to 30 days without visa.
* Only for people with round trip ticket (You must have e-ticket) - 2) To stay in Philippines over 30 days, you need to obtain long-term visa.
- 3) Child under 15 shall accompany parents or authorized deputy over 18 to enter.
- A. Accompaniment of Father
No separate document is needed when the passports of father and the child indicate the same family name in English on the
When the passports of father and the child indicate different family name in English, a copy of resident registration in English issued from resident center (original document printed on a paper) is necessary. - B. Accompaniment of Mother
A copy of resident registration in English issued from resident center (original document printed on a paper). - C. Accompaniment of Authorized Deputy over 18
Parental consent authorized by Philippine Embassy, a copy in English (original document printed on a paper), a copy of passport, returning ticket, and photo of child are necessary. In arrival to Palawan Airport, the child shall pay Immigration Office of 3,120 pesos for Waiver Exclusion Ground (WEG) fee.
The receipt on payment of WEG FEE is necessary when departing the country and the receipt shall be kept. The parental consent shall be downloaded from Philippine Embassy homepage and must be notarized. - 4) As X-ray is not available during customs, the airport conducts visual inspection on the baggage.
- 2. Information on Entering Korea from Philippines (Palawan)
- 1) You may enter Palawan Airport after checking the booking certificate. Please prepare booking certificate in advance.
- 2) Passenger over 12 as of boarding date may travel alone.
- 3) Payment of Airport Service Charge (Airport Tax) for Philippines Route
- A. Palawan Route charges extra airport service charge. The passengers must bring 700 pesos in cash.
- 4) Payment of Philippine Travel Tax
- A. Philippine travel tax is charged to Filipino passengers and foreigners who lived at least one year in Philippines. The passengers shall pay for the travel tax during check at Philippine tourism authority desk located in the airport. 1,620 pesos will be charged for adults, 810 pesos will be charged for children, and infant will be exempted.
*For detailed information, please refer to www.tourism.gov.ph
Cancel/Refund Policy (Event/Discount/Regular Fare) |
---|
Booking seat |
* Charged * You may purchase a reserved seat immediately after issuing flight ticket to one day before the departure through Eastar Jet homepage and mobile application. On the departure date, you may purchase a reserved seat at the airport |
Checked Baggage |
* Free 15kg/passenger (except event fare) * Available to be purchased/changed/refunded up to 24 hours before departure. (Change/refund are not available less than 24 hours before the departure.) |
- Passengers accompanying elderly, pregnant woman, children, those under age 15 and pets, and passengers who could not communicate in Korean or English could not sit by the emergency exit. If a passenger is considered to be inappropriate to sit by the emergency exit on the boarding day, the seat could get cancelled.
Cancel/Refund Policy (Event/Discount/Regular Fare) |
---|
Booking seat |
* Charged * You may purchase a reserved seat immediately after issuing flight ticket to one day before the departure through Eastar Jet homepage and mobile application. On the departure date, you may purchase a reserved seat at the airport |
Checked Baggage |
* Free 15kg/passenger (except event fare) * Available to be purchased/changed/refunded up to 24 hours before departure. (Change/refund are not available less than 24 hours before the departure.) |
Bundle service |
* Charged * Order/change/refund are available up to 72 hours before the departure (change/refund is unavailable when the flight departs within 72 hours) |
- Passengers accompanying elderly, pregnant woman, children, those under age 15 and pets, and passengers who could not communicate in Korean or English could not sit by the emergency exit. If a passenger is considered to be inappropriate to sit by the emergency exit on the boarding day, the seat could get cancelled.
- In response to Novel Coronavirus, Eastar Jet will be strengthening the check on domestic residence and contact of all passengers entering Korea from China, Hong Kong, and Macao.
- For details, refer to the following information. View Details
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare |
---|---|---|
Regular Fare | ||
Change fee | After reservation - 8 days before departure | Free |
7 days – 1 hour before departure | Free | |
Cancellation Fee | After reservation - 46 days before departure | Free |
45 - 15 days before departure | 2,000 | |
14 - 8 days before departure | 3,000 | |
7 days - 24 hours before departure | 5,000 | |
24 - 1 hour before departure | 10,000 | |
From 1 hour before departure - after departure | 12,000 | |
Basic Checked Baggage | - | Free 15kg/passenger |
Excess Baggage | - | 2,000 per kg |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Common regulations
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|---|---|
Change/Cancel | 8 days before departure date | Free |
7 days - 24 hours before departure time | 5,000won | |
24hour before departure time – after departure | 10,000won | |
Change name | Name cannot be changed | |
checked luggage | 15kg per passenger | Free |
Excessive luggage | - | 2,000wonper 1kg |
Appointed seat | - | Charged |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- Selected fare is already discounted and overlap discount is not permitted.
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
( Unit: USD, based on one-way flight for one passenger )
Category | Application in each time period | Fee by fare |
---|---|---|
Regular Fare | ||
Change fee | After reservation - 91 days before departure | Free |
90 - 31 days before departure | ||
30 days - 1 hour before departure | ||
Cancellation Fee | After reservation - 91 days before departure | Free |
90 - 61 days before departure | ||
60 - 31 days before departure | ||
30 days - 1 hour before departure | 20 | |
Penalty for Missing Flight (No-Show Fee) |
Less than 1 hour before departure | Change/Cancel prohibited, one-way ticket per passenger standard 100 (Cancelation fee seperately imposed) |
Basic Checked Baggage | - | Free 15kg/passenger |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Excessive Baggage |
||
Routes | Price per 1Kg | Regions |
Zone1<->Zone1 | 2,000 KRW | Domestic flight |
Zone1<->Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone1<->Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone1<->Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
Common regulations
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
- If you cancel the departing flight of the round-ticket for international flight, the returning flight will be automatically canceled.
( Unit: USD, based on one-way flight for one passenger )
Category | Application in each time period | Fee |
---|---|---|
Change fee | - | 80 |
Cancellation Fee | - | 100 |
Penalty for Missing Flight (No-Show Fee) |
Less than 1 hour before departure | Change/Cancel prohibited one-way ticket per passenger standard 200(Cancelation fee seperately imposed) |
Basic Checked Baggage | - | Free 15kg/passenger |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Additional Checked Baggage: 60USD per 5KG Excess Baggage: 20 USD per 1 kg. |
Common regulations
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
- If you cancel the departing flight of the round-ticket for international flight, the returning flight will be automatically canceled.
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|
Cancel | 45-15 days before departure date | 2,000won |
---|---|---|
14-8 days before departure date | 3,000won | |
7 days before departure time - 24 hours before departure time | 5,000won | |
24 hours before departure time – 1 hour before departure time | 10,000won | |
1 hour before departure time – after departure | 12,000won | |
Refund period | Within 60 days of departure date | fee exempted |
Change travel plan | Booking time - 1 hour before departure | Free |
Change name | Name cannot be changed | |
checked luggage | 15kg per passenger | Free |
Excessive luggage | per 1kg | 2,000won |
Appointed seat | - | Charged |
Conditions for exempting fee |
|
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- Selected fare is already discounted and overlap discount is not permitted.
- All schedules use departure time as standard.
- Conditions for exempting fee : Cancelling or changing within 24 hours of first booking / Making 2 or more schedule changes for the same route in 1 day (However, send request to reservation center : 1544-0080)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|
Refund period | Within 60 days of departure date | fee exempted |
---|---|---|
Change travel plan/Cancel | 8 days before departure date | Free |
7 days before departure time - before departure | 5,000won | |
after departure | 10,000won | |
Change name | Name cannot be changed | |
checked luggage | 15kg per passenger | Free |
Excessive luggage | - | 2,000wonper 1kg |
Appointed seat | - | Charged |
Conditions for exempting fee |
|
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- Selected fare is already discounted and overlap discount is not permitted.
- All schedules use departure time as standard.
- Conditions for exempting fee : Cancelling or changing within 24 hours of first booking / Making 2 or more schedule changes for the same route in 1 day (However, send request to reservation center : 1544-0080)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
Flight policy
( Unit: USD, based on one-way flight for one passenger )
Contents | Fee | |
---|---|---|
Change | Cancel | |
After reservation - 91 days before departure | Exempt | Exempt |
90 - 61 days before departure | ||
60 - 31 days before departure | ||
30 days - 1 hour before departure | 3,000 | |
Less than 1 hour before departure | Change/Cancel prohibited, Impose no-show fees | |
Penalty for Missing Flight (No-Show Fee) |
one-way ticket per passenger standard 100 Cancelation fee + no show-up fee are imposed |
|
Refunded | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee | No fee for itinerary change/cancel within 24 hours of booking | |
Basic Checked Baggage | Free 15Kg(Saipan 23Kg) | |
Excess Baggage : Charge per 1Kg |
||
Routes | Fees | Regions |
Zone1<->Zone1 | 2,000 KRW | Domestic flight |
Zone1<->Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone1<->Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone1<->Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
Common regulations
- Not available to change names
- Available to make a payment for additional amount for changing/canceling the itinerary, and refunded amount will be provided to the payment method you used when making a payment.
- Apply to the airplane you purchase through homepage/mobile of Eastar Airline or in Korea
There might be additional regulations to be applied for airplane or group airplanes you purchased in foreign countries. - It is available to change or cancel the reservation through homepage up to 1 hour prior to departure.
Same fee is applied to adults and children. Infants (INFT) without occupying the seat are not applied with fee. - In case of 'no-show' on the departures, return itinerary is automatically canceled.
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|---|---|
Cancel | 45-15 days before departure date | 2,000won |
14-8 days before departure date | 3,000won | |
7 days before departure time - 24 hours before departure time | 5,000won | |
24 hours before departure time – 1 hour before departure time | 10,000won | |
1 hour before departure time – after departure | 12,000won | |
Change | Booking time - 1 hour before departure | Free |
Change name | Name cannot be changed | |
checked luggage | 20kg per passenger | Free |
Excessive luggage | per 1kg | 2,000won |
Appointed seat | - | Free |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|---|---|
Change/Cancel | 8 days before departure date | Free |
7 days - 24 hours before departure time | 5,000won | |
24hour before departure time – after departure | 10,000won | |
Change name | Name cannot be changed | |
checked luggage | 15kg per passenger | Free |
Excessive luggage | - | 2,000wonper 1kg |
Appointed seat | - | Charged |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
Flight policy
( Unit: USD, based on one-way flight for one passenger )
Contents | Fee | |
---|---|---|
Change | Cancel | |
After reservation - 91 days before departure | Exempt | Exempt |
90 - 61 days before departure | ||
60 - 31 days before departure | ||
30 days - 1 hour before departure | 20 | |
Less than 1 hour before departure | Change/Cancel prohibited, Impose no-show fees | |
Penalty for Missing Flight (No-Show Fee) |
one-way ticket per passenger standard 100 Cancelation fee + no show-up fee are imposed |
|
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Basic Checked Baggage | Free 20Kg | |
Excess Baggage : Charge per 1Kg |
||
Routes | Fees | Regions |
Zone1<->Zone1 | 2,000 KRW | Domestic flight |
Zone1<->Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone1<->Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone1<->Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
Common regulations
- Not available to change names
- Available to make a payment for additional amount for changing/canceling the itinerary, and refunded amount will be provided to the payment method you used when making a payment.
- Apply to the airplane you purchase through homepage/mobile of Eastar Airline or in Korea
There might be additional regulations to be applied for airplane or group airplanes you purchased in foreign countries. - It is available to change or cancel the reservation through homepage up to 1 hour prior to departure.
Same fee is applied to adults and children. Infants (INFT) without occupying the seat are not applied with fee. - In case of 'no-show' on the departures, return itinerary is automatically canceled.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
- Member Booking
-
Visitor Booking
You cannot receive benefits of lowest price event for airline ticket if you book as a non-member.
Please choose again after login or joining membership.
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare | ||
---|---|---|---|---|
Event Fare | Discount Fare | Regular Fare | ||
Cancel/Change Fee | Next day of purchase - 61 days before departure | 3,000 | 2,000 | 1,000 |
60 - 31 days before departure | 5,000 | 4,000 | 3,000 | |
30 - 15 days before departure | 7,000 | 6,000 | 4,000 | |
14 - 2 days before departure(48 hours before departure) | 10,000 | 8,000 | 7,000 | |
1 day before departure(48~24 hours before departure) ~ Departure Time | 14,000 | 13,000 | 12,000 | |
After departure | 15,000 | 15,000 | ||
Basic Checked Baggage | - | Free 15kg/passenger | ||
Excess Baggage | - | 2,000 per kg |
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare |
---|---|---|
Event Fare | ||
Cancel/Change Fee | Next day of purchase - 61 days before departure | 3,000 |
60 - 31 days before departure | 5,000 | |
30 - 15 days before departure | 7,000 | |
14 - 2 days before departure(48 hours before departure) | 10,000 | |
1 day before departure(48~24 hours before departure) ~ Departure Time | 14,000 | |
After departure | ||
Basic Checked Baggage | - | Free 15kg/passenger |
Excess Baggage | - | 2,000 per kg |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare |
---|---|---|
Discount Fare | ||
Cancel/Change Fee | Next day of purchase - 61 days before departure | 2,000 |
60 - 31 days before departure | 4,000 | |
30 - 15 days before departure | 6,000 | |
14 - 2 days before departure(48 hours before departure) | 8,000 | |
1 day before departure(48~24 hours before departure) ~ Departure Time | 13,000 | |
After departure | 15,000 | |
Basic Checked Baggage | - | Free 15kg/passenger |
Excess Baggage | - | 2,000 per kg |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare |
---|---|---|
Regular Fare | ||
Cancel/Change Fee | Next day of purchase - 61 days before departure | 1,000 |
60 - 31 days before departure | 3,000 | |
30 - 15 days before departure | 4,000 | |
14 - 2 days before departure(48 hours before departure) | 7,000 | |
1 day before departure(48~24 hours before departure) ~ Departure Time | 12,000 | |
After departure | 15,000 | |
Basic Checked Baggage | - | Free 15kg/passenger |
Excess Baggage | - | 2,000 per kg |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Category | Contents | Fee (one-way ticket per passenger standard) |
---|---|---|
Change/Cancel | After reservation - 8 days before departure | Free |
7 days - 24 hours before departure time | 5,000KRW | |
24hour before departure time – after departure | 10,000KRW | |
Name Change | Not available to change names | |
Checked Baggage | 15kg per passenger | Free |
Excessive Baggage | - | 2,000KRW per kg |
Booking seat | Charged | |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won additional service fee will be charged at airport branch office and reservation center.
- Selected fare is already discounted and overlap discount is not permitted.
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
Category | Application in each time period | Fee by fare | ||
---|---|---|---|---|
Event Fare | Discount Fare | Regular Fare | ||
Basic Checked Baggage | - | Not included | Free 15kg/passenger | |
Change fee | After booking ~ 1 hour before departure | 40,0004,000403001,2001,300 2403152 | 20,0002,000202006007001201626 | 10,0001,0001010030040060813 |
Cancellation Fee | After reservation - 91 days before departure | 60,0006,000604001,7001,9003604778 | Exempt | Exempt |
90 - 61 days before departure | 20,0002,000202006007001201626 | 10,0001,0001010030040060813 | ||
60 - 31 days before departure | 40,0004,000403001,2001,300 2403152 | 20,0002,000202006007001201626 | ||
30 days - 1 hour before departure | 60,0006,000604001,7001,9003604778 | 30,0003,000302509001,0001802439 | ||
No-Show at Counter | Less than 1 hour before departure |
Change/Cancel prohibited one-way ticket per passenger standard 100,00010,000100 7003,0003,00060076130 (Cancelation fee seperately imposed) |
||
No-Show at Gate | After check-in ~ |
Change/Cancel prohibited one-way ticket per passenger standard 200,00020,0002001,4006,0006,0001,200152260 (Cancelation fee seperately imposed) |
||
Refund Period | Within 30 days of departure date, deduct fee and refund | |||
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Category | Application in each time period | Fee by fare |
---|---|---|
Event Fare | ||
Basic Checked Baggage |
50,0005,000505001,4001,5002504065
Passenger may purchase 15kg per person in advance (Until 24 hours before departure) |
|
Change fee | After booking ~ 1 hour before departure | 40,0004,000403001,2001,300 2403152 |
Cancellation Fee | After reservation - 91 days before departure | 60,0006,000604001,7001,9003604778 |
90 - 61 days before departure | ||
60 - 31 days before departure | ||
30 days - 1 hour before departure | ||
No-Show at Counter | Less than 1 hour before departure |
Change/Cancel prohibited one-way ticket per passenger standard 100,00010,000100 7003,0003,00060076130 (Cancelation fee seperately imposed) |
No-Show at Gate | After check-in ~ |
Change/Cancel prohibited one-way ticket per passenger standard 200,00020,0002001,4006,0006,0001,200152260 (Cancelation fee seperately imposed) |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Category | Application in each time period | Fee by fare |
---|---|---|
Discount Fare | ||
Basic Checked Baggage | - | Free 15kg/passenger |
Change fee | After booking ~ 1 hour before departure | 20,0002,000202006007001201626 |
Cancellation Fee | After reservation - 91 days before departure | Exempt |
90 - 61 days before departure | 20,0002,000202006007001201626 | |
60 - 31 days before departure | 40,0004,000403001,2001,300 2403152 | |
30 days - 1 hour before departure | 60,0006,000604001,7001,9003604778 | |
No-Show at Counter | Less than 1 hour before departure |
Change/Cancel prohibited one-way ticket per passenger standard 100,00010,000100 7003,0003,00060076130 (Cancelation fee seperately imposed) |
No-Show at Gate | After check-in ~ |
Change/Cancel prohibited one-way ticket per passenger standard 200,00020,0002001,4006,0006,0001,200152260 (Cancelation fee seperately imposed) |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Category | Application in each time period | Fee by fare |
---|---|---|
Regular Fare | ||
Basic Checked Baggage | - | Free 15kg/passenger |
Change fee | After booking ~ 1 hour before departure | 10,0001,0001010030040060813 |
Cancellation Fee | After reservation - 91 days before departure | Exempt |
90 - 61 days before departure | 10,0001,0001010030040060813 | |
60 - 31 days before departure | 20,0002,000202006007001201626 | |
30 days - 1 hour before departure | 30,0003,000302509001,0001802439 | |
No-Show at Counter | Less than 1 hour before departure |
Change/Cancel prohibited one-way ticket per passenger standard 100,00010,000100 7003,0003,00060076130 (Cancelation fee seperately imposed) |
No-Show at Gate | After check-in ~ |
Change/Cancel prohibited one-way ticket per passenger standard 200,00020,0002001,4006,0006,0001,200152260 (Cancelation fee seperately imposed) |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Category | Application in each time period | Fee by fare | ||
---|---|---|---|---|
Event Fare | Discount Fare | Regular Fare | ||
Basic Checked Baggage | - | Not included | Free 15kg/passenger | |
Change fee | After booking ~ 1 hour before departure | 80,0008,000803001,2001,300 2403152 | 40,0004,000402006007001201626 | 20,0002,0002010030040060813 |
Cancellation Fee | After reservation - 91 days before departure | 120,00012,0001204001,7001,9003604778 | Exempt | Exempt |
90 - 61 days before departure | 40,0004,000402006007001201626 | 20,0002,0002010030040060813 | ||
60 - 31 days before departure | 80,0008,000803001,2001,300 2403152 | 40,0004,000402006007001201626 | ||
30 days - 1 hour before departure | 120,00012,0001204001,7001,9003604778 | 60,0006,000602509001,0001802439 | ||
No-Show at Counter | Less than 1 hour before departure |
Change/Cancel prohibited one-way ticket per passenger standard 200,00020,000200 7003,0003,00060076130 (Cancelation fee seperately imposed) |
||
No-Show at Gate | After check-in ~ |
Change/Cancel prohibited one-way ticket per passenger standard 400,00040,0004001,4006,0006,0001,200152260 (Cancelation fee seperately imposed) |
||
Refund Period | Within 30 days of departure date, deduct fee and refund | |||
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Excessive Baggage(Purchase at Airport) |
||
Routes | Price per 1Kg | Regions |
---|---|---|
Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
Connection Flight | 20,000 KRW / 20USD / 2,000 JPY / 120 CNY | Passengers Using Connecting Flight in Incheon |
※ For flights departing aboard, you will be charged with local currency
Common regulations
- 홈페이지/앱을 이용하여 구매하신 항공권은 항공기 출발 시각 이전까지 홈페이지/앱 상에서 직접 예매를 변경하거나 취소할 수 있습니다.
- 구매처에 따라 항공권 규정이 다를 수 있습니다. 예약 변경 및 취소는 최초 구매처로 요청하여 주시기 바랍니다.
- 항공권 구매 후 24시간 이내 변경/취소 시 수수료가 면제 됩니다.(단, 국내선은 출발 시각 이후 수수료 부과)
- 최초 예약 후 24시간이 지나면 변경 시마다 수수료가 부과됩니다.
- 예약 변경은 여행 일정(일자/시간 등)의 변경을 의미하며 탑승자 변경 및 항공권 양도는 불가합니다.
- You may be charged of difference and fee for changing the flight conditions (date, departing flight)
- 일부 여정 및 일부 인원에 대한 부분 환불이 가능합니다.
- 지불한 운임보다 수수료가 더 큰 경우, 지불한 항공 운임만 수수료로 적용됩니다.(공항이용료,유류할증료 환불 가능)
- 당사 공항 지점 또는 예약센터를 이용하여 국내선 취소/변경 시에는 1인 편도 5,000원의 서비스 수수료가 추가 부과됩니다.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- Reserved seat, inflight-meal, and baggage will be canceled together for itinerary change/cancel and refund will be made based on the refund policy for optional service.
- 항공권의 환불은 항공권의 유효기간 만료일 이후 60일 이내 가능, 수수료 공제 후 환불 가능합니다.
- 항공권의 유효기간은 전체 미사용 항공권의 경우 발행일로부터 1년, 여행 개시 후에는 최초 출발일로부터 1년입니다.
Common regulations
- You may not change/cancel flight one hour before departure. For international flight, you will be charged of penalty (200,000 won) for one-way ticket / 400,000 won for not boarding the flight after check-in (cancel fee excluded).
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- Reserved seat, inflight-meal, and baggage will be canceled together for itinerary change/cancel and refund will be made based on the refund policy for optional service.
- If you cancel the departing flight of the round-ticket for international flight, the returning flight will be automatically canceled.
- Please be aware that boarding and entry may be rejected without a round ticket depending on the local policy and VISA.
- If you apply for refund on multiple vouchers, randomly selected voucher will be refunded.
- To postpone the itinerary of international flight leaving within 90 days to after 90 days, you need to cancel and repurchase the ticket.
- You will be charged of service fee of 5,000 won (per person, one-way) when you cancel/change the domestic flight through Eastar Jet office at airport or reservation center. (excluding the cancel fee after flight departure)
- In case of damage on baggage, a written claim on baggage damage shall be submitted immediately or within 7 days of receiving the baggage. In case of delay or loss of baggage, a written claim shall be submitted within 21 days of intended baggage delivery date.
Period of Strike : September 26, 2019 05:00 ~ September 29 09:00
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare |
---|---|---|
Discount Fare | ||
Change fee | After reservation - 8 days before departure | Free |
7 days – 1 hour before departure | 5,000 | |
Cancellation Fee | After reservation - 46 days before departure | Free |
45 - 15 days before departure | 3,000 | |
14 - 8 days before departure | 4,000 | |
7 days - 24 hours before departure | 6,000 | |
24 - 1 hour before departure | 10,000 | |
From 1 hour before departure - after departure | 12,000 | |
Basic Checked Baggage | - | Free 15kg/passenger |
Excess Baggage | - | 2,000 per kg |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|---|---|
Change/Cancel | 8 days before departure date | Free |
7 days - 24 hours before departure time | 5,000won | |
24hour before departure time – after departure | 10,000won | |
Change name | Name cannot be changed | |
checked luggage | 15kg per passenger | Free |
Excessive luggage | - | 2,000wonper 1kg |
Appointed seat | - | Charged |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- Selected fare is already discounted and overlap discount is not permitted.
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
( Unit: USD, based on one-way flight for one passenger )
Category | Application in each time period | Fee by fare |
---|---|---|
Discount Fare | ||
Change fee | After reservation - 91 days before departure | Free |
90 - 31 days before departure | 20 | |
30 days - 1 hour before departure | ||
Cancellation Fee | After reservation - 91 days before departure | Free |
90 - 61 days before departure | 20 | |
60 - 31 days before departure | 40 | |
30 days - 1 hour before departure | 60 | |
Penalty for Missing Flight (No-Show Fee) |
Less than 1 hour before departure | Change/Cancel prohibited, one-way ticket per passenger standard 100 (Cancelation fee seperately imposed) |
Basic Checked Baggage | - | Free 15kg/passenger |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Excessive Baggage |
||
Routes | Price per 1Kg | Regions |
Zone1<->Zone1 | 2,000 KRW | Domestic flight |
Zone1<->Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone1<->Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone1<->Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
Common regulations
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
- If you cancel the departing flight of the round-ticket for international flight, the returning flight will be automatically canceled.
( Unit: USD, based on one-way flight for one passenger )
Category | Application in each time period | Fee |
---|---|---|
Change fee | - | 80 |
Cancellation Fee | - | 100 |
Penalty for Missing Flight (No-Show Fee) |
Less than 1 hour before departure | Change/Cancel prohibited one-way ticket per passenger standard 200(Cancelation fee seperately imposed) |
Basic Checked Baggage | - | Free 15kg/passenger |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Additional Checked Baggage: 60USD per 5KG Excess Baggage: 20 USD per 1 kg. |
Common regulations
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
- If you cancel the departing flight of the round-ticket for international flight, the returning flight will be automatically canceled.
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|---|---|
Cancel | 45-15 days before departure date | 3,000won |
14-8 days before departure date | 4,000won | |
7 days before departure time - 24 hours before departure time | 6,000won | |
24 hours before departure time – 1 hour before departure time | 10,000won | |
1 hour before departure time – after departure | 12,000won | |
Change | Booking time - 1 hour before departure | 5,000won |
Change name | Name cannot be changed | |
checked luggage | 20kg per passenger | Free |
Excessive luggage | per 1kg | 2,000won |
Appointed seat | - | Free |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
Category | Contents | Fee (1 passenger, one-way ticket standard) |
---|---|---|
Change/Cancel | 8 days before departure date | Free |
7 days - 24 hours before departure time | 5,000won | |
24hour before departure time – after departure | 10,000won | |
Change name | Name cannot be changed | |
checked luggage | 15kg per passenger | Free |
Excessive luggage | - | 2,000wonper 1kg |
Appointed seat | - | Charged |
Refund Period | Within 60 days of departure date, deduct fee and refund. | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
- Travel change is change in date and time and place of departure/arrival cannot be changed.
- 2,000won will be charged as additional service fee at airport branch office and Reservation Center .
- All schedules use departure time as standard.
- Conditions for exempting fee:Commissions are exempted if changing/cancelling within 24 hours after reserving. (However, commission is imposed for an hour before departure.)
- When changing schedule after purchasing a round-trip ticket, the returning flight cannot be earlier than the departure date.
- When changing schedule after purchasing a round-trip ticket, the departure date cannot be later than the arrival date.
Flight policy
( Unit: USD, based on one-way flight for one passenger )
Contents | Fee | |
---|---|---|
Change | Cancel | |
After reservation - 91 days before departure | Exempt | Exempt |
90 - 61 days before departure | 20 | 20 |
60 - 31 days before departure | 40 | |
30 days - 1 hour before departure | 60 | |
Less than 1 hour before departure | Change/Cancel prohibited, Impose no-show fees | |
Penalty for Missing Flight (No-Show Fee) |
one-way ticket per passenger standard 100 Cancelation fee + no show-up fee are imposed |
|
Refunded | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Basic Checked Baggage | Free 20Kg | |
Excess Baggage : Charge per 1Kg |
||
Routes | Fees | Regions |
Zone1<->Zone1 | 2,000 KRW | Domestic flight |
Zone1<->Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone1<->Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone1<->Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
Common regulations
- Not available to change names
- Available to make a payment for additional amount for changing/canceling the itinerary, and refunded amount will be provided to the payment method you used when making a payment.
- Apply to the airplane you purchase through homepage/mobile of Eastar Airline or in Korea
There might be additional regulations to be applied for airplane or group airplanes you purchased in foreign countries. - It is available to change or cancel the reservation through homepage up to 1 hour prior to departure.
Same fee is applied to adults and children. Infants (INFT) without occupying the seat are not applied with fee. - In case of 'no-show' on the departures, return itinerary is automatically canceled.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
International flight 2 to 11 years old
To check if passenger is an infant or child, please enter date of birth.
Confirm | |||
Please choose date of birth. |
- Please prepare documents (1 of medical insurance, ID card, passport) that could verify ages of infants and children during boarding procedure.
Unit: KRW, based on one-way flight for one passenger
Category | Application in each time period | Fee by fare | ||
---|---|---|---|---|
Event Fare | Discount Fare | Regular Fare | ||
Change fee | After reservation - 8 days before departure | 5,000 | Free | |
7 days – 1 hour before departure | 10,000 | 5,000 | Free | |
Cancellation Fee | After reservation - 46 days before departure | Non-refundable (only airport facility fee, fuel surcharge are refundable) |
Free | |
45 - 15 days before departure | 3,000 | 2,000 | ||
14 - 8 days before departure | 4,000 | 3,000 | ||
7 days - 24 hours before departure | 6,000 | 5,000 | ||
24 - 1 hour before departure | 10,000 | |||
From 1 hour before departure - after departure | 12,000 | |||
Basic Checked Baggage | - | Not included | Free 15kg/passenger | |
Excess Baggage | - | 2,000 per kg | ||
Refund Period | Within 60 days of departure date, deduct fee and refund. | |||
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
( Unit: USD, based on one-way flight for one passenger )
Category | Application in each time period | Fee by fare | ||
---|---|---|---|---|
Event Fare | Discount Fare | Regular Fare | ||
Change fee | After reservation - 91 days before departure | 40 | Free | Free |
90 - 31 days before departure | 20 | |||
30 days - 1 hour before departure | ||||
Cancellation Fee | After reservation - 91 days before departure | 60 | Free | Free |
90 - 61 days before departure | 20 | |||
60 - 31 days before departure | 40 | |||
30 days - 1 hour before departure | 60 | 20 | ||
Penalty for Missing Flight (No-Show Fee) |
Less than 1 hour before departure | Change/Cancel prohibited one-way ticket per passenger standard 100(Cancelation fee seperately imposed) |
||
Basic Checked Baggage | - | Not included | Free 15kg/passenger | |
Refund Period | Within 30 days of departure date, deduct fee and refund | |||
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
Excessive Baggage | ||
Routes | Price per 1Kg | Regions |
---|---|---|
Zone1 < - > Zone1 | 2,000 KRW | Domestic flight |
Zone1 < - > Zone2 | 10,000 KRW / 10USD / 1,000 JPY / 60 CNY | Japan, Short-distance to China |
Zone1 < - > Zone3 | 13,000 KRW / 13 USD / 110 HKD / 400 TWD / 75 CNY / 10 EUR | Hong Kong, Taiwan, Long-distance to China, Russia |
Zone1 < - > Zone4 | 16,000 KRW / 16 USD / 530 THB / 20 SGD | Southeast Asia |
( Unit: USD, based on one-way flight for one passenger )
Category | Application in each time period | Fee |
---|---|---|
Change fee | - | 80 |
Cancellation Fee | - | 100 |
Penalty for Missing Flight (No-Show Fee) |
Less than 1 hour before departure | Change/Cancel prohibited one-way ticket per passenger standard 200(Cancelation fee seperately imposed) |
Basic Checked Baggage | - | Free 15kg/passenger |
Refund Period | Within 30 days of departure date, deduct fee and refund | |
Conditions for exempting fee |
No fee for itinerary change/cancel within 24 hours of booking
(Fee will be charged for itinerary change/cancel within 1 hour before the departure) |
|
Additional Checked Baggage: 60USD per 5KG Excess Baggage: 20 USD per 1 kg. |
Common regulations
- Itinerary change refers to date and time change. You may not change departure/destination.
- No fee will be charged for flight change/cancel made within 24 hours after booking (Change/cancel made one hour before departure will be charged).
- Additional charge for itinerary change/cancellation can be payed immediately on our home page. Refund will be made to previous payment method.
- You may refund the ticket with 60 days for domestic flight after departure (Refundable after deducting fee)
- Itinerary change refers to change in date and time and you may not change departure point/destination
- A passenger will be charged of additional service fee of 2,000 KRW per one-way ticket for canceling/changing the flight through our airport points or reservation center.
- When a passenger cancels or misses the departing flight of the international roundtrip ticket, the returning flight will be automatically canceled.
- Same fee will be charged for adult and infant and child not occupying the seat will not be charged for the fee.
- You may pay additional charge for changing/canceling itinerary on Eastar Jet homepage and the refund will be made to the payment method you used.
- You may not change/cancel flight one hour before departure. (cancel fee excluded).
Cancel/Refund Policy (Event/Discount/Regular Fare) |
---|
Booking seat |
* Charged * You may purchase a reserved seat immediately after issuing flight ticket to one day before the departure through Eastar Jet homepage and mobile application. On the departure date, you may purchase a reserved seat at the airport |
Checked Baggage |
* Free 15kg/passenger (except event fare) * Available to be purchased/changed/refunded up to 24 hours before departure. (Change/refund are not available less than 24 hours before the departure.) |
Bundle service |
* Charged * Order/change/refund are available up to 72 hours before the departure (change/refund is unavailable when the flight departs within 72 hours) |
- Passengers accompanying elderly, pregnant woman, children, those under age 15 and pets, and passengers who could not communicate in Korean or English could not sit by the emergency exit. If a passenger is considered to be inappropriate to sit by the emergency exit on the boarding day, the seat could get cancelled.
Article 1 (Purpose)
The purpose of this agreement is to regulate the rights, responsibilities and duties of users as they use internet related service(henceforth "service") provided by internet website (www.eastarjet.com) operated by Eastar Jet Inc(henceforth Eastar Jet).
Article 2 (Definition)
① "Eastar Jet’s website" is virtual business site which uses computer and other communication devices and information network system in order to provide Eastar Jet’s information and service to the users.
② "Users" are members and non-members who access Eastar Jet’s website for services provides by Eastar Jet followed by this agreement.
③ "Members" are individuals over age of 14 who joined membership of Eastar Jet’s website by providing personal information thus being able to use information and services constantly provided by Eastar Jet’s website.
④ "Non-members" are those who uses information and services provided by Eastar Jet without joining membership.
Article 3 (Agreement’s clear statement and amendment)
① Eastar Jet provides contents, firm mark, CEO’s name, address, business license number, mail-order business license number and other information on the initial screen so the users can know. However, the contents of agreement can be viewed as users proceed to the next screen.
② Eastar Jet can amend this agreement as long as they do not violate legislations regarding this agreement, Framework Act on Electronic Commerce, Digital Signature Act, the law regarding the promotion of information and communication network use and protection of information, Consumer Protection Law, legislation regarding consumer protection on e-commerce and other related legislations.
③ When amending the agreement, the reason for amendment and date of effect will be stated along with current agreement from 7 days prior the effective date on the initial screen. If amendment is unfavorable to consumer, it will be shown on the initial screen 30 days prior to the effective date.
④ As long as amendment of agreement does not violate related legislation, it will be applied to members who joined before amendment as well. However, those who make it clear to refuse amended agreement to Eastar Jet will be applied with agreement before amendment.
⑤ Issues not determined in this agreement and interpretation of this agreement will be followed by the act on the consumer protection in the electronic commerce transactions etc, Regulation of Standardized Contracts Act, Electronic Commerce Consumer Protection Act, relevant act and commercial practice.
Article 4 (Business tasks of Eastar Jet’s website)
Business tasks performed by Eastar Jet’s website is as follows.
① Information service regarding airline tickets, travelling and etc.
② Purchasing contract for airline ticket and conclusion of contract
③ Other tasks decided by Eastar Jet
Article 5 (Halt of service)
① Eastar Jet could temporary stop the service from the website during inspection/maintenance/replacement/break down/communication interruption of computers and other communication devices.
② If service is halted due to reasons mentioned in section 1, Eastar Jet needs to notify users using methods stated in article 8.
③ If service is temporary halted due to reasons mentioned in section 1, Eastar Jet will compensate for any damage the third party receives. However, Eastar Jet won’t be held responsible if they are not liable for it.
Article 6 (Joining membership)
① Users will show their intention to agree to this agreement and enter their membership information followed by the application form and request for membership.
② Eastar Jet accepts user’s request to join for membership as long as they do not fall under the following categories.
A. If applicant for membership loses the right to join membership due to section 4 of article 7. However, if 1 year has passed since the right is lost, applicant may re-apply for membership again.
B. If there are false or omission in the registered contents
C. If it is determined that registering as a member is technically hindering
③ The contract for joining membership is established when Eastar Jet’s approval reaches the member.
④ If there is a change in section 1 of article 13, the member must make notification thought e-mail or other means necessary.
Article 7 (Withdrawing membership or losing the right)
① Members can withdraw membership at any time, and Eastar Jet will accept their withdrawal immediately.
② If a member falls under any following categories, they can limit or stop services.
A. False information was registered when joining or a member joined with 2 or more IDs
B. Payment for airline tickets purchased from Eastar Jet’s website or any other liabilities that member must pay is not made
C. Disturbing and threatening order of e-commerce by interrupting others’ use of website or pirating personal information of others
D. Committing acts forbidden by this agreement or against good public order and customs using Eastar Jet’s website
③ When the company limits or halts the use of Eastar Jet’s service, they will notify users the reasons, effective date and duration using e-mail, phone or in writings. However, in emergency, they can notify the users after necessary measures are taken.
④ If acts which caused services from Eastar Jet to be limited or halted are repeated or not fixed within 30 days Eastar Jet can deprive membership.
⑤ If a member’s membership is deprived, member registration will be deleted and member will be notified before deletion takes place.
⑥ Eastar Jet won’t be held responsible for any losses from limit, halt and loss of membership.
Article 8 (Notification to members)
① Notification to members can be made to e-mail addresses members submitted.
② If Eastar Jet makes notification to many and unspecified members, the notification will be posted for over a week but duration of notification can be reduced or omitted. However, issues which has critical influence on member’s business will be notified individually.
Article 9 (Purchase request)
User can use the following methods to request for purchase.
① Enter name, address and phone number
② Choose goods or services
③ Choose payment method
④ Show intention to agree to this agreement
Article 10 (Establishment of contract)
① Eastar Jet will accept request purchase followed by article 9 as long as it does not fall under the following categories.
A. There is false, omitted and misleading information
B. It is determined that accepting purchase request will bring business or technical hindering
C. Amount of purchase requested is determined to be abnormal in social norms
② The contract is considered to be established moment Eastar Jet’s approval reaches user in form stated in section 1 of article 12.
③ Eastar Jet’s approval(confirmation to accept) to accept user’s purchase request will include information regarding confirmation to user’s request, salability, revision and cancellation of purchase request and etc.
Article 11 (How to pay)
Payments for goods and services purchased at the website of Eastar Jet can be selected from one of the following options.
① Credit card.
② Other payment methods decided by Eastar Jet.
Article 12 (Change and cancelling confirmation of receipt and purchase request)
① When user makes a purchase request, Eastar Jet will send e-mail to the user for confirmation of receipt.
② After user receives confirmation of receipt, user can request to change or cancel purchase request If there are any disagreements in intentions.
③ If user makes a request to change or cancel purchase request, the company will accept their request as long as the circumstances permit.
④ When having to deal with refund or additional fee for changing or cancelling purchase request, member must follow "Eastar Jet domestic/international flight transportation agreement".
Article 13 (Protection of personal information)
① When collecting user’s information, Eastar Jet collects minimum amount of information required for providing service or for carrying out purchase request. Personal information collected under agreement of Eastar Jet user is divided into mandatory information and non-mandatory information followed by personal information policy.
② Eastar Jet always earns user’s consent when collecting user’s personal information. However, in the following cases, they might not.
A. There is a special regulation in the legislation
B. Personal information is required to carry out the contract for service and consent can’t be earned due to economic, technical and commerce reasons
C. Required for settling payment of provided service
③ Provided personal information cannot be used for other purposes or provided to a third party without user’s consent and Eastar Jet will be held responsible for any damage caused from doing so. However, the company won’t be held responsible in the following cases.
A. There is a special regulation in the legislation
B. Required for settling payment of provided service
C. Minimum amount of user’s personal information(name, address, phone number) must be told to a delivery company so delivery can be made
D. Required for statistics data, academic research or market research and information is provided to specific individual cannot be distinguished
④ In case user’s consent is required accordance to article 2 and 3, identity(affiliation, name, phone number, other contact) of administrator of personal information, the purpose of collection and use of personal information, whether information is provided to a third party or not(party receiving information, the contents of information, purpose and etc.) and issues specified in the law regarding the promotion of information and communication network use and protection of information article 22, section 2 will be posted on the website of Eastar Jet.
⑤ User can request for withdrawal accordance to article 2 and 3 at anytime and demand to view or correct errors in personal information. Eastar Jet will immediately take actions for user’s demands and in case user requests to correct error, Eastar Jet won’t be using that personal information until error has been corrected.
⑥ Eastar Jet is responsible to compensate for damages resulted from leak, loss, robbery, falsification of user’s information including information on credit card, bank account and etc. However, Eastar Jet won’t be held responsible in the following cases.
A. Information has been stolen due to user’s intention or negligence
B. User has provided personal information or entrusted the use of information to others.
C. User has entered false information on the application form for recovery of damages from information theft
D. User has made false statement to contractor’s request for confirmation of damage from information theft or did not cooperate
⑦ When personal information collected from user has served its purpose, Eastar Jet will terminate it without delay.
⑧ Details on user’s personal information and issues not mentioned in this agreement regarding protection of personal information will follow privacy statement of personal information from the website of Eastar Jet.
Article 14 (Eastar Jet’s responsibility)
① Eastar Jet will not commit acts forbidden by law, this agreement or against public order. The company will provide constant and stable service along with goods and services stated by this agreement.
② In order for users to use service safely, Eastar Jet will arrange security system for protection(including credit information) of personal information.
③ If user suffers damage due to unreasonable indication and advertisement stated in the article 3 of "the act on fair indication and advertisement" regarding Eastar Jet’s goods and services, the company will be held responsible for compensation.
④ Eastar Jet will not send advertising e-mails for profits if user does not want them.
Article 15 (Member’s responsibility for ID and password)
① Members are responsible for their ID and passwords unless in cases of article 13.
② Members must not allow a third party to use their ID and passwords.
③ If a member recognizes that his ID and password is stolen or being used by a third party, he must notify Eastar Jet immediately and follow instructions.
Article 16 (User’s responsibility)
User must obey this agreement and related law and must not commit following actions.
① Entering false information when making request or change
② Randomly changing information posted in the website of Eastar Jet
③ Sending or posting information or computer programs forbidden by Eastar Jet without consent
④ Violating copyrights and intellectual property of Eastar Jet and third parties
⑤ Violating honor and privacy of Eastar Jet or third parties and disturbing their business
⑥ Sending or posting messages, videos, voice files and other information that are indecent, violent and against public order
Article 17 (Relationship between Eastar Jet’s website and links)
Links are sites linked to Eastar Jet’s website using methods such as hyperlink(letters, images, dynamic images are included in the hyperlink). If Eastar Jet makes it clear that they won’t bear guarantee responsibility for independent deals the links make with users regarding goods and services on the initial screen or linked popup screen, then they won’t be held responsible.
Article 18 (Copyright’s belongingness and limit in use)
① Properties and other intellectual properties produced by Eastar Jet belongs to Eastar Jet.
② User cannot copy, send, publish, distribute, broadcast or use information earned from Eastar Jet’s website for profit or provide it to a third party without Eastar Jet’s consent .
Article 19 (Dispute resolution)
① Eastar Jet will reflect upon users’ reasonable suggestions and complaints to install and operate organization to compensate for losses.
② Eastar Jet will take measures for complaints and suggestions of users immediately and accurately. However, if company can’t take immediate measures, they will notify the users the reasons and processing schedule without delay.
③ If there is a dispute between Eastar Jet and user ‘s e-commerce, they can follow adjustment of E-Commerce Mediation Committee followed by Framework Act on Electronic Commerce and related laws.
Article 20 (Competent court and applicable law)
① Dispute regarding e-commerce between Eastar Jet and user will be brought to Seoul Central District Court.
② Disputes regarding e-commerce between Eastar Jet and user will be applied with domestic law.
Additional clauses
Article 1 (Effects of agreement)
This agreement is effective starting August 15th 2008 and it will be applied to members who joined before this agreement was in effect.
Article 2 (Revision of agreement)
Eastar Jet follows laws regarding this agreement, Framework Act on Electronic Commerce, Digital Signature Act, the law regarding the promotion of information and communication network use and protection of information, Framework Act on Consumers, the act on the consumer protection in the electronic commerce transactions etc, Act on the Protection of Personal Information and other related laws. Therefore, Eastar Jet’s membership agreement could be changed due to changes in government policies and domestic laws. If the agreement is changed, then effective date, the reason of change and contents of change will be posted on the internet website.
- Homepage terms agreement version : V1.1
- Homepage terms agreementeffective date :August 15th2008
- Homepage terms agreementchanged date
● Version V1.0 effective in August 15th2008
● Changes in May 7th2014 : New payment method added (V1.1)
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and use
Eastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline
tickets, delivery of various products such as airline tickets and souvenirs
and events, granting and reviewing qualification as best members, providing
customized services, verification of bank transactions and banking
services, purchase and collection of fees
B. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized
services, service offering and advertisements according to the attributes
of demographic research, provision of information on products by the
company and affiliates, identification of access frequency, statistics
regarding the use of service by members, and delivering advertising
information and providing participation opportunity in the events. (User
personal information is not provided to individuals or groups which request
advertising.) Separate consent is required for use of personal information
for marketing and advertising purposes. Even when the user refuses to give
such consent, there will be no restrictions in the use of services.
D. Inquiries related promotion affiliation
Collection of information related to promotion and other marketing activities
2. Collected personal information
Eastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category | Items | |
---|---|---|
Membership | Mandatory | Name, Date of Birth, Gender, e-mail, Password, Mobile phone number, ID, Nationality, country of residence, DI(Duplication Information) |
Optional | Whether to receive/receiving event information, address, phone number |
※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. Ticket reservation and payment by members and non-members
Category | Items | |
---|---|---|
Domestic Lines | Mandatory | Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name, Gender, Date of birth, Nationality), Payment information (Credit card information, bank account information) |
Optional | Applicable personal information when selecting the discount | |
International Lines | Mandatory | Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name in English, Gender, Date of birth), Payment information (Credit card information, bank account information) |
Optional | Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) |
C. Other services
Category | Items | |
---|---|---|
Login | Member | e-mail, ID, Password |
Non-Member | Ticket reservation number, Name, e-mail | |
Opinion from Clients | Member | Name, Contact number(Mobile phone number), e-mail |
Non-Member | ||
Marketing Alliance Inquiry |
Mandatory | Name, Company Contact number, e-mail |
Optional | - | |
Group Booking | Mandatory | Name, Mobile phone number, Contact number, e-mail |
Optional | - |
D. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
E. In applying for an event
- ID, Name, Address, Gender, Date of Birth, Contact number (Mobile phone number or -email)
※ The personal information subject to collection may vary depending on the purpose and requirement of each event.
3. Consent to Transfer of Personal Information to a Third Party
Eastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name | Recipient's Purpose of Using the Personal Information | Retention Period | Provided information |
---|---|---|---|
t'way Air | flights with codeshare service | until the affiliated service is closed | Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) |
Hong Kong Express Airway Limited | flights with interline service | until the affiliated service is closed | Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) |
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the
implementation of contracts and provision of services to external companies
as follows:
Category | Service entrusted | Entrusted company | Information provided Retention /Use Period |
---|---|---|---|
Website | Real name verification and identification | NICE Information Service Co., Ltd. | Until the purposes of using the personal information are attained |
Payment process for Eastar Jet's paid products and services such as airline tickets | First Data Korea co., Ltd. KRP, KSNET, Korea Financial Telecommunications & Clearings Institute, econtext, NHN PAYCO Corp. , kakaopay corp. , Toss corp. | ||
Service Infra | Providing stable services for the internet reservation system | ContentsBrdige, JS Information System Co., Ltd., Nexus Community, COMAS, Inc. | |
Reservation Center | Consultation on reservation and ticketing, providing information and services on using air transport and | Good TM Co., Ltd. | |
Booking system | Providing services for air flights such as reservation | Navitaire Amadeus IT Group S.A. | |
Airport branch office | Tasks regarding reservation and transport such as boarding procedure |
Domestic - EASTARPORT Co., Ltd. Overseas - Overseas associated company |
▼ Status of associated companies(Ground Handling Company)
Region | Ground Handling Company |
---|---|
JAPAN | FMG INC. |
Swissport Japan Ltd | |
Cast Co., Ltd | |
All Nippon Airways | |
THAILAND | Bangkok Flight Service Co.,Ltd |
BANGKOK AIR GROUND HANDLING CO., LTD. | |
MALAYSIA | MALAYSIAN AIRLINE SYSTEM BERHAD |
TAIWAN | EVA AIRWAYS CORPORATION |
HONGKONG | Jardine Airport Services.,Ltd |
VIETNAM | Hanoi Ground Services |
Vietnam Airport Ground Services Company Limited | |
CHINA |
SHE) ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司) TAN) Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司) PVG) Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司) YNJ) Yanji chaoyangchun International Airport DLC) Dalian Zhoushuizi Internatioinal Airport Co.,Ltd. HRB) Heilongjiang Airport NGB) Jinjiang quanzhou Internatioinal Airport Co.,Ltd. JNI) Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司) |
5. Overseas Transfer of Personal Information
Eastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
Information to be transferred | Purpose of Use | Transfer Date and Transfer Method | Types of overseas transfer | Items of Personal Information to be Transferred | Staff in charge of managing information | Period of Retention and Use by Recipient |
---|---|---|---|---|---|---|
NAVITAIRE LLC An Amadeus company (Australia) | Operate Eastar Jet's reservation system and keep reservation records | Transmission through public network for ticket reservation/payment, creation of membershipaccount, and updating account information(subjected to security protocol) | Contracting (or outsourcing) of personal information processing and preservation of personal information | Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Gender, Date of birth, Nationality,Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events | e-mail: dataprotection@amadeus.com |
Until the purposes of using the personal information are attained |
6. Period for possession and use of person information
Eastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information | Related services | Reason for retention (Relevant laws) | Retention period |
---|---|---|---|
Records regarding contract or withdrawal of subscription | Join Membership | Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance | 5 years |
Records regarding payments and provision of goods | Reservation, issuance and payment of flight tickets (including members/non-members) | Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance | 5 years |
Records regarding processing of consumer complaints or conflicts |
Opinion from customers (including members/non-members) | Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance | 3 years |
Records regarding access | Login | Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance | 3 months |
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal
information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is
as follows:
A. Destruction process
- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- To protect the personal information of any person not using the service for a long period (1 year or longer), Eastar Jet shall classify those non-users as a dormant account from June 5, 2019, in a way to safely separate and retain the personal information.
Based on the final log-in date, the period of non-use (1 year) is calculated to separately keep the personal information of the non-users and the relevant contents shall be notified to the applicable user through e-mail and others at least one month in advance.
If Eastar Jet obtains separate request from the user to store the personal information for a certain period, the above period may be set differently.
With the exception of cases with special provisions in the relevant laws and regulations, the applicable personal information shall not be used and provided.
In the event that the service of Eastar Jet is intended to be used continuously until it is converted into a dormant account, please log in to the web-site or mobile App of Eastar Jet.
8. Rights and duties of users and legal representatives and methods to
exercise
A. User and legal representatives with authority are entitled to browse and
modify a member's personal information on "MYPAGE" of the website of Eastar
Jet. When requests are made through e-mail or in writing to staff members
in charge of managing personal information, the Company browses, modifies
or deletes the information. ID, name and date of birth cannot be modified,
but it can be exceptionally approved to change a name due to a changed
name. Cases where deletion or modification is prohibited or limited in
accordance with other legislations can be limited for processing. Further,
when requests are made to modify errors in personal information, such
personal information is not used or provided until the modification is
completed unless provision of personal information is requested by other
legislations. If incorrect personal information is already provided, result
of modification is notified to a third party for modification.
B. Users and legal representatives are entitled to request the suspension
of processing personal information on the website of Eastar Jet whenever
they want. However, requests for suspension can be rejected in the
following cases:
1) When it is inevitable to reject requests due to special legal
regulations or compliance with legal duties
2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to
protect personal information of children below the age of 14, and the
Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically
collect personal information
The Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for
the following purposes:
1) Providing differentiated information depending on each sector of
personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours
for stay by members and non-members and identifying users' tastes and
interests;
3) Providing personal customized services for the next time of access by
tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer
habits
B. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option >
Personal information > Advanced" at the upper part of web browser, give
notification in installing cookies or reject all cookies. However, when
customers reject installation of cookies, inconvenience or difficulties may
be caused in using or providing services.
C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal
information
Eastar Jet handles the Users' privacy with technological and systematic
approaches to prevent loss, theft, leakages, alteration, and compromise and
to secure stability of the information as follows:
A. Encryption of personal information
User passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or
compromised by hacking or computer viruses. The information is regularly
backed up for data integrity and protected with the most up-to-date vaccine
programs. All personal information is safely encrypted and transferred on
the network.
Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected
by checking whether measures for protecting personal information are
implemented and staff members comply with regulations through the
in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact
numbers
Eastar Jet has designated relevant departments and staff members in charge
of managing personal information to protect customer information and deal
with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:
Name: JongGu Choi
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information Strategy Department
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact
the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118
(http://privacy.kisa.or.kr)
- Personal Information Dispute Mediation Committee 1833-6972 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department (without area code)1301 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyber.go.kr )
13. Implementation of Personal Information Handling Policy and revised
contents (Duty of notification)
Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been
effective since March 17, 2020.
Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.9
- Date of revision for Personal Information Handling Policy : March 17, 2020
- Reasons of the revision for Personal Information Handling Policy : Change terminology and update personal information collection items
- ▶ See the previous policy (Jan. 20, 2020- Mar. 16, 2020)
- ▶ See the previous policy (Aug. 01, 2019- Jan. 19, 2020)
- ▶ See the previous policy (Jun. 20, 2019- Jul. 31, 2019)
- ▶ See the previous policy (Jan. 14, 2019- Jun. 19, 2019)
- ▶ See the previous policy (Feb. 12, 2018- Jan. 13, 2019)
- ▶ See the previous policy (Dec. 01, 2016- Feb. 11, 2018)
- ▶ See the previous policy (Mar. 23, 2015- Nov. 30, 2016)
-
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and useEastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of feesB. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.) Separate consent is required for use of personal information for marketing and advertising purposes. Even when the user refuses to give such consent, there will be no restrictions in the use of services.D. Inquiries related promotion affiliation
Collection of information related to promotion and other marketing activities
2. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category Items Membership Mandatory Name, Date of Birth, Gender, e-mail, Password, Mobile phone number, ID, Nationality, country of residence, DI(Duplication Information) Optional Whether to receive/receiving event information, address ※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. Ticket reservation and payment by members and non-members
Category Items Domestic Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Applicable personal information when selecting the discount International Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name in English, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) C. Other services
Category Items Login Member e-mail, ID, Password Non-Member Ticket reservation number, Name, e-mail Opinion from Clients Member Name, Contact number(Mobile phone number), e-mail Non-Member Marketing
Alliance InquiryMandatory Name, Company Contact number, e-mail Optional - Group Booking Mandatory Name, Mobile phone number, Contact number, e-mail Optional - D. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
E. In applying for an event
- ID, Name, Address, Gender, Date of Birth, Contact number (Mobile phone number or -email)
※ The personal information subject to collection may vary depending on the purpose and requirement of each event.
3. Consent to Transfer of Personal Information to a Third PartyEastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name Recipient's Purpose of Using the Personal Information Retention Period Provided information t'way Air flights with codeshare service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) Hong Kong Express Airway Limited flights with interline service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance)
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Category Service entrusted Entrusted company Information provided Retention /Use Period Website Real name verification and identification NICE Information Service Co., Ltd. Until the purposes of using the personal information are attained Payment process for Eastar Jet's paid products and services such as airline tickets First Data Korea co., Ltd. KRP, KSNET, Korea Financial Telecommunications & Clearings Institute, econtext, NHN PAYCO Corp. , kakaopay corp. Service Infra Providing stable services for the internet reservation system ContentsBrdige, JS Information System Co., Ltd., Nexus Community, COMAS, Inc. Reservation Center Consultation on reservation and ticketing, providing information and services on using air transport and Good TM Co., Ltd. Booking system Providing services for air flights such as reservation Navitaire Amadeus IT Group S.A. Airport branch office Tasks regarding reservation and transport such as boarding procedure Domestic - EASTARPORT Co., Ltd.
Overseas - Overseas associated company
▼ Status of associated companies(Ground Handling Company)
Region Ground Handling Company JAPAN FMG INC. Swissport Japan Ltd Cast Co., Ltd All Nippon Airways THAILAND Bangkok Flight Service Co.,Ltd BANGKOK AIR GROUND HANDLING CO., LTD. MALAYSIA MALAYSIAN AIRLINE SYSTEM BERHAD TAIWAN EVA AIRWAYS CORPORATION HONGKONG Jardine Airport Services.,Ltd VIETNAM Hanoi Ground Services Vietnam Airport Ground Services Company Limited CHINA SHE) ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司)
TAN) Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司)
PVG) Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司)
YNJ) Yanji chaoyangchun International Airport
DLC) Dalian Zhoushuizi Internatioinal Airport Co.,Ltd.
HRB) Heilongjiang Airport
NGB) Jinjiang quanzhou Internatioinal Airport Co.,Ltd.
JNI) Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司)
5. Overseas Transfer of Personal InformationEastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
Information to be transferred Purpose of Use Transfer Date and Transfer Method Types of overseas transfer Items of Personal Information to be Transferred Staff in charge of managing information Period of Retention and Use by Recipient NAVITAIRE LLC An Amadeus company (Australia) Operate Eastar Jet's reservation system and keep reservation records Transmission through public network for ticket reservation/payment, creation of membershipaccount, and updating account information(subjected to security protocol) Contracting (or outsourcing) of personal information processing and preservation of personal information Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Gender, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events e-mail:
dataprotection@amadeus.comUntil the purposes of using the personal information are attained
6. Period for possession and use of person informationEastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information Related services Reason for retention (Relevant laws) Retention period Records regarding contract or withdrawal of subscription Join Membership Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding payments and provision of goods Reservation, issuance and payment of flight tickets (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding processing of consumer complaints or conflicts
Opinion from customers (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 3 years Records regarding access Login Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance 3 months
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is as follows:
A. Destruction process- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- To protect the personal information of any person not using the service for a long period (1 year or longer), Eastar Jet shall classify those non-users as a dormant account from June 5, 2019, in a way to safely separate and retain the personal information.
Based on the final log-in date, the period of non-use (1 year) is calculated to separately keep the personal information of the non-users and the relevant contents shall be notified to the applicable user through e-mail and others at least one month in advance.
If Eastar Jet obtains separate request from the user to store the personal information for a certain period, the above period may be set differently.
With the exception of cases with special provisions in the relevant laws and regulations, the applicable personal information shall not be used and provided.
In the event that the service of Eastar Jet is intended to be used continuously until it is converted into a dormant account, please log in to the web-site or mobile App of Eastar Jet.
8. Rights and duties of users and legal representatives and methods to exercise
A. User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.B. Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically collect personal informationThe Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habitsB. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
A. Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: JongGu Choi
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information Strategy Department
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118 (http://privacy.kisa.or.kr)- Personal Information Dispute Mediation Committee 1833-6972 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department (without area code)1301 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyber.go.kr )
13. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since January 20, 2020.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.8
- Date of revision for Personal Information Handling Policy : January 20, 2020
- Reasons of the revision for Personal Information Handling Policy : Change terminology and update personal information collection items
-
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and useEastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of feesB. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.) Separate consent is required for use of personal information for marketing and advertising purposes. Even when the user refuses to give such consent, there will be no restrictions in the use of services.D. Inquiries related promotion affiliation
Collection of information related to promotion and other marketing activities
2. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category Items Membership Mandatory Name, Date of Birth, Gender, e-mail, Password, Mobile phone number, ID, Nationality, country of residence, DI(Duplication Information) Optional Whether to receive/receiving event information, address, Recommended employee number ※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. Ticket reservation and payment by members and non-members
Category Items Domestic Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Applicable personal information when selecting the discount International Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name in English, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance), Recommended employee number C. Other services
Category Items Login Member e-mail, ID, Password Non-Member Ticket reservation number, Name, e-mail Opinion from Clients Member Name, Contact number(Mobile phone number), e-mail Non-Member Marketing
Alliance InquiryMandatory Name, Company Contact number, e-mail Optional - Group Booking Mandatory Name, Mobile phone number, Contact number, e-mail Optional - D. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
E. In applying for an event
- ID, Name, Address, Gender, Date of Birth, Contact number (Mobile phone number or -email)
※ The personal information subject to collection may vary depending on the purpose and requirement of each event.
3. Consent to Transfer of Personal Information to a Third PartyEastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name Recipient's Purpose of Using the Personal Information Retention Period Provided information t'way Air flights with codeshare service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) Hong Kong Express Airway Limited flights with interline service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance)
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Category Service entrusted Entrusted company Information provided Retention /Use Period Website Real name verification and identification NICE Information Service Co., Ltd. Until the purposes of using the personal information are attained Payment process for Eastar Jet's paid products and services such as airline tickets First Data Korea co., Ltd. KRP, KSNET, Korea Financial Telecommunications & Clearings Institute, econtext, NHN PAYCO Corp. , kakaopay corp. Service Infra Providing stable services for the internet reservation system ContentsBrdige, JS Information System Co., Ltd., Nexus Community, COMAS, Inc. Reservation Center Consultation on reservation and ticketing, providing information and services on using air transport and Good TM Co., Ltd. Booking system Providing services for air flights such as reservation Navitaire Amadeus IT Group S.A. Airport branch office Tasks regarding reservation and transport such as boarding procedure Domestic - EASTARPORT Co., Ltd.
Overseas - Overseas associated company
▼ Status of associated companies(Ground Handling Company)
Region Ground Handling Company JAPAN FMG INC. Swissport Japan Ltd Cast Co., Ltd All Nippon Airways THAILAND Bangkok Flight Service Co.,Ltd BANGKOK AIR GROUND HANDLING CO., LTD. MALAYSIA MALAYSIAN AIRLINE SYSTEM BERHAD TAIWAN EVA AIRWAYS CORPORATION HONGKONG Jardine Airport Services.,Ltd VIETNAM Hanoi Ground Services Vietnam Airport Ground Services Company Limited CHINA SHE) ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司)
TAN) Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司)
PVG) Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司)
YNJ) Yanji chaoyangchun International Airport
DLC) Dalian Zhoushuizi Internatioinal Airport Co.,Ltd.
HRB) Heilongjiang Airport
NGB) Jinjiang quanzhou Internatioinal Airport Co.,Ltd.
JNI) Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司)
5. Overseas Transfer of Personal InformationEastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
Information to be transferred Purpose of Use Transfer Date and Transfer Method Types of overseas transfer Items of Personal Information to be Transferred Staff in charge of managing information Period of Retention and Use by Recipient NAVITAIRE LLC An Amadeus company (Australia) Operate Eastar Jet's reservation system and keep reservation records Transmission through public network for ticket reservation/payment, creation of membershipaccount, and updating account information(subjected to security protocol) Contracting (or outsourcing) of personal information processing and preservation of personal information Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Gender, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events e-mail:
dataprotection@amadeus.comUntil the purposes of using the personal information are attained
6. Period for possession and use of person informationEastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information Related services Reason for retention (Relevant laws) Retention period Records regarding contract or withdrawal of subscription Join Membership Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding payments and provision of goods Reservation, issuance and payment of flight tickets (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding processing of consumer complaints or conflicts
Opinion from customers (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 3 years Records regarding access Login Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance 3 months
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is as follows:
A. Destruction process- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- To protect the personal information of any person not using the service for a long period (1 year or longer), Eastar Jet shall classify those non-users as a dormant account from June 5, 2019, in a way to safely separate and retain the personal information.
Based on the final log-in date, the period of non-use (1 year) is calculated to separately keep the personal information of the non-users and the relevant contents shall be notified to the applicable user through e-mail and others at least one month in advance.
If Eastar Jet obtains separate request from the user to store the personal information for a certain period, the above period may be set differently.
With the exception of cases with special provisions in the relevant laws and regulations, the applicable personal information shall not be used and provided.
In the event that the service of Eastar Jet is intended to be used continuously until it is converted into a dormant account, please log in to the web-site or mobile App of Eastar Jet.
8. Rights and duties of users and legal representatives and methods to exercise
A. User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.B. Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically collect personal informationThe Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habitsB. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
A. Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: Sanguk Kim
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information Strategy Department
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118 (http://privacy.kisa.or.kr)- Personal Information Dispute Mediation Committee 1833-6972 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department (without area code)1301 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyber.go.kr )
13. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since August 1, 2019.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.7
- Date of revision for Personal Information Handling Policy : August 1, 2019
- Reasons of the revision for Personal Information Handling Policy : Change of personal information effective period system policy
-
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and useEastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of feesB. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.) Separate consent is required for use of personal information for marketing and advertising purposes. Even when the user refuses to give such consent, there will be no restrictions in the use of services.D. Inquiries related promotion affiliation
Collection of information related to promotion and other marketing activities
2. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category Items Membership Mandatory Name, Date of Birth, Gender, e-mail, Password, Mobile phone number, ID, Nationality, country of residence, DI(Duplication Information) Optional Whether to receive/receiving event information, address, Recommended employee number ※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. Ticket reservation and payment by members and non-members
Category Items Domestic Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Applicable personal information when selecting the discount International Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name in English, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance), Recommended employee number C. Other services
Category Items Login Member e-mail, ID, Password Non-Member Ticket reservation number, Name, e-mail Opinion from Clients Member Name, Contact number(Mobile phone number), e-mail Non-Member Marketing
Alliance InquiryMandatory Name, Company Contact number, e-mail Optional - Group Booking Mandatory Name, Mobile phone number, Contact number, e-mail Optional - D. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
E. In applying for an event
- ID, Name, Address, Gender, Date of Birth, Contact number (Mobile phone number or -email)
※ The personal information subject to collection may vary depending on the purpose and requirement of each event.
3. Consent to Transfer of Personal Information to a Third PartyEastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name Recipient's Purpose of Using the Personal Information Retention Period Provided information t'way Air flights with codeshare service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) Hong Kong Express Airway Limited flights with interline service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance)
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Category Service entrusted Entrusted company Information provided Retention /Use Period Website Real name verification and identification NICE Information Service Co., Ltd. Until the purposes of using the personal information are attained Payment process for Eastar Jet's paid products and services such as airline tickets First Data Korea co., Ltd. KRP, KSNET, Korea Financial Telecommunications & Clearings Institute, econtext, NHN PAYCO Corp. , kakaopay corp. Service Infra Providing stable services for the internet reservation system ContentsBrdige, JS Information System Co., Ltd., Nexus Community, COMAS, Inc. Reservation Center Consultation on reservation and ticketing, providing information and services on using air transport and Good TM Co., Ltd. Booking system Providing services for air flights such as reservation Navitaire Amadeus IT Group S.A. Airport branch office Tasks regarding reservation and transport such as boarding procedure Domestic - EASTARPORT Co., Ltd.
Overseas - Overseas associated company
▼ Status of associated companies(Ground Handling Company)
Region Ground Handling Company JAPAN FMG INC. Swissport Japan Ltd Cast Co., Ltd All Nippon Airways THAILAND Bangkok Flight Service Co.,Ltd BANGKOK AIR GROUND HANDLING CO., LTD. MALAYSIA MALAYSIAN AIRLINE SYSTEM BERHAD TAIWAN EVA AIRWAYS CORPORATION HONGKONG Jardine Airport Services.,Ltd VIETNAM Hanoi Ground Services Vietnam Airport Ground Services Company Limited CHINA SHE) ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司)
TAN) Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司)
PVG) Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司)
YNJ) Yanji chaoyangchun International Airport
DLC) Dalian Zhoushuizi Internatioinal Airport Co.,Ltd.
HRB) Heilongjiang Airport
NGB) Jinjiang quanzhou Internatioinal Airport Co.,Ltd.
JNI) Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司)
5. Overseas Transfer of Personal InformationEastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
Information to be transferred Purpose of Use Transfer Date and Transfer Method Types of overseas transfer Items of Personal Information to be Transferred Staff in charge of managing information Period of Retention and Use by Recipient NAVITAIRE LLC An Amadeus company (Australia) Operate Eastar Jet's reservation system and keep reservation records Transmission through public network for ticket reservation/payment, creation of membershipaccount, and updating account information(subjected to security protocol) Contracting (or outsourcing) of personal information processing and preservation of personal information Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Gender, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events e-mail:
dataprotection@amadeus.comUntil the purposes of using the personal information are attained
6. Period for possession and use of person informationEastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information Related services Reason for retention (Relevant laws) Retention period Records regarding contract or withdrawal of subscription Join Membership Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding payments and provision of goods Reservation, issuance and payment of flight tickets (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding processing of consumer complaints or conflicts
Opinion from customers (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 3 years Records regarding access Login Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance 3 months
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is as follows:
A. Destruction process- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- To protect the personal information of any person not using the service for a long period (1 year or longer), Eastar Jet shall classify those non-users as a dormant account from June 5, 2019, in a way to safely separate and retain the personal information.
Based on the final log-in date, the period of non-use (1 year) is calculated to separately keep the personal information of the non-users and the relevant contents shall be notified to the applicable user through e-mail and others at least one month in advance.
With the exception of cases with special provisions in the relevant laws and regulations, the applicable personal information shall not be used and provided.
In the event that the service of Eastar Jet is intended to be used continuously until it is converted into a dormant account, please log in to the web-site or mobile App of Eastar Jet.
8. Rights and duties of users and legal representatives and methods to exercise
A. User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.B. Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically collect personal informationThe Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habitsB. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
A. Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: Sanguk Kim
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information Strategy Department
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118 (http://privacy.kisa.or.kr)- Personal Information Dispute Mediation Committee 1833-6972 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department (without area code)1301 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyber.go.kr )
13. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since June 20, 2019.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.6
- Date of revision for Personal Information Handling Policy : June 20, 2019
- Reasons of the revision for Personal Information Handling Policy : Change of personal information effective period system policy and responsible person of personal information, update on the status of company consigned to process personal information
-
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and useEastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of feesB. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.) Separate consent is required for use of personal information for marketing and advertising purposes. Even when the user refuses to give such consent, there will be no restrictions in the use of services.D. Inquiries related promotion affiliation
Collection of information related to promotion and other marketing activities
2. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category Items Membership Mandatory Name, Date of Birth, Gender, e-mail, Password, Mobile phone number, ID, Nationality, country of residence, DI(Duplication Information) Optional Whether to receive/receiving event information, address ※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. Ticket reservation and payment by members and non-members
Category Items Domestic Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Applicable personal information when selecting the discount International Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name in English, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) C. Other services
Category Items Login Member e-mail, ID, Password Non-Member Ticket reservation number, Name, e-mail Opinion from Clients Member Name, Contact number(Mobile phone number), e-mail Non-Member Marketing
Alliance InquiryMandatory Name, Company Contact number, e-mail Optional - Group Booking Mandatory Name, Mobile phone number, Contact number, e-mail Optional - D. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
E. In applying for an event
- ID, Name, Address, Gender, Date of Birth, Contact number (Mobile phone number or -email)
※ The personal information subject to collection may vary depending on the purpose and requirement of each event.
3. Consent to Transfer of Personal Information to a Third PartyEastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name Recipient's Purpose of Using the Personal Information Retention Period Provided information t'way Air flights with codeshare service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) Hong Kong Express Airway Limited flights with interline service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance)
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Category Service entrusted Entrusted company Information provided Retention /Use Period Website Real name verification and identification NICE Information Service Co., Ltd. Until the purposes of using the personal information are attained Payment process for Eastar Jet's paid products and services such as airline tickets First Data Korea co., Ltd. KRP, KSNET, Korea Financial Telecommunications & Clearings Institute, econtext, NHN PAYCO Corp. , kakaopay corp. Service Infra Providing stable services for the internet reservation system ContentsBrdige, JS Information System Co., Ltd., Nexus Community Reservation Center Consultation on reservation and ticketing, providing information and services on using air transport and Good TM Co., Ltd. Booking system Providing services for air flights such as reservation Navitaire Amadeus IT Group S.A. Airport branch office Tasks regarding reservation and transport such as boarding procedure Domestic - EASTARPORT Co., Ltd.
Overseas - Overseas associated company
▼ Status of associated companies(Ground Handling Company)
Region Ground Handling Company JAPAN FMG INC. Swissport Japan Ltd Cast Co., Ltd All Nippon Airways THAILAND Bangkok Flight Service Co.,Ltd BANGKOK AIR GROUND HANDLING CO., LTD. MALAYSIA MALAYSIAN AIRLINE SYSTEM BERHAD TAIWAN EVA AIRWAYS CORPORATION HONGKONG Jardine Airport Services.,Ltd VIETNAM Hanoi Ground Services Vietnam Airport Ground Services Company Limited CHINA SHE) ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司)
TAN) Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司)
PVG) Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司)
YNJ) Yanji chaoyangchun International Airport
DLC) Dalian Zhoushuizi Internatioinal Airport Co.,Ltd.
HRB) Heilongjiang Airport
NGB) Jinjiang quanzhou Internatioinal Airport Co.,Ltd.
JNI) Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司)
5. Overseas Transfer of Personal InformationEastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
Information to be transferred Purpose of Use Transfer Date and Transfer Method Types of overseas transfer Items of Personal Information to be Transferred Staff in charge of managing information Period of Retention and Use by Recipient NAVITAIRE LLC An Amadeus company (Australia) Operate Eastar Jet's reservation system and keep reservation records Transmission through public network for ticket reservation/payment, creation of membershipaccount, and updating account information(subjected to security protocol) Contracting (or outsourcing) of personal information processing and preservation of personal information Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Gender, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events e-mail:
navitaire.support@accenture.comUntil the purposes of using the personal information are attained
6. Period for possession and use of person informationEastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information Related services Reason for retention (Relevant laws) Retention period Records regarding contract or withdrawal of subscription Join Membership Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding payments and provision of goods Reservation, issuance and payment of flight tickets (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding processing of consumer complaints or conflicts
Opinion from customers (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 3 years Records regarding access Login Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance 3 months
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is as follows:
A. Destruction process- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- Eastar Jet, to protect personal information of a long-term (1 year or more) non-user of service, began to periodically destroy such non-service user's personal information on August 18, 2015. The period of non-use of service will be calculated based on the date of final log-in. The necessary matters will be notified to the relevant users through emails, etc. at least 1 month before the aforementioned personal information is destroyed.
8. Rights and duties of users and legal representatives and methods to exercise
A. User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.B. Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically collect personal informationThe Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habitsB. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
A. Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: Sooji Lee
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information Technology Team
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118 (http://privacy.kisa.or.kr)- Personal Information Dispute Mediation Committee 1833-6972 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department (without area code)1301 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyberbureau.police.go.kr )
13. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since January 14, 2019.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.5
- Date of revision for Personal Information Handling Policy : January 14, 2019
- Reasons of the revision for Personal Information Handling Policy : Update of information about contractors/relatedorganizations and personal information items for collection
-
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and useEastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of feesB. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.) Separate consent is required for use of personal information for marketing and advertising purposes. Even when the user refuses to give such consent, there will be no restrictions in the use of services.D. Inquiries related promotion affiliation
Collection of information related to promotion and other marketing activities
2. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category Items Membership Mandatory Name, Date of Birth, Gender, e-mail, Password, Mobile phone number, address, Retention period Optional Whether to receive/receiving event information ※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. Ticket reservation and payment by members and non-members
Category Items Domestic Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Receiving information on events, Applicable personal information when selecting the discount International Lines Mandatory Reserved user information(Name, Contact number, e-mail), Primary passenger contact information, Information on a person on board(Name in English, Gender, Date of birth), Payment information (Credit card information, bank account information) Optional Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) C. Other services
Category Items Login Member e-mail, ID, Password Non-Member Ticket reservation number, Name, e-mail Opinion from Clients Member Name, Contact number(Mobile phone number), e-mail Non-Member Marketing
Alliance InquiryMandatory Name, Company Contact number, e-mail Optional - Group Booking Mandatory Name, Mobile phone number, Contact number, e-mail Optional - D. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
E. In applying for an event
- ID, Name, Address, Gender, Date of Birth, Contact number (Mobile phone number or -email)
※ The personal information subject to collection may vary depending on the purpose and requirement of each event.
3. Consent to Transfer of Personal Information to a Third PartyEastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name Recipient's Purpose of Using the Personal Information Retention Period Provided information t'way Air flights with codeshare service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) Hong Kong Express Airway Limited flights with interline service until the affiliated service is closed Information on a person on board(Name in Korean and English, Gender, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance)
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Category Service entrusted Entrusted company Information provided Retention /Use Period Website Real name verification and identification NICE Information Service Co., Ltd. Until the purposes of using the personal information are attained Payment process for Eastar Jet's paid products and services such as airline tickets First Data Korea co., Ltd. KRP, KSNET, Korea Financial Telecommunications & Clearings Institute, econtext, PAYCO Service Infra Providing stable services for the internet reservation system ContentsBrdige, JS Information System Co., Ltd., Nexus Community Reservation Center Consultation on reservation and ticketing, providing information and services on using air transport and Good TM Co., Ltd. Booking system Providing services for air flights such as reservation Navitaire Amadeus IT Group S.A. Airport branch office Tasks regarding reservation and transport such as boarding procedure Domestic - EASTARPORT Co., Ltd.
Overseas - Overseas associated company
▼ Status of associated companies(Ground Handling Company)
Region Ground Handling Company JAPAN FMG INC. Swissport Japan Ltd Cast Co., Ltd All Nippon Airways THAILAND Bangkok Flight Service Co.,Ltd BANGKOK AIR GROUND HANDLING CO., LTD. MALAYSIA MALAYSIAN AIRLINE SYSTEM BERHAD TAIWAN EVA AIRWAYS CORPORATION HONGKONG Jardine Airport Services.,Ltd VIETNAM Hanoi Ground Services Vietnam Airport Ground Services Company Limited CHINA SHE) ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司)
TAN) Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司)
PVG) Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司)
YNJ) Yanji chaoyangchun International Airport
DLC) Dalian Zhoushuizi Internatioinal Airport Co.,Ltd.
HRB) Heilongjiang Airport
NGB) Jinjiang quanzhou Internatioinal Airport Co.,Ltd.
JNI) Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司)
5. Overseas Transfer of Personal InformationEastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
Information to be transferred Purpose of Use Transfer Date and Transfer Method Types of overseas transfer Items of Personal Information to be Transferred Staff in charge of managing information Period of Retention and Use by Recipient NAVITAIRE LLC An Amadeus company (Australia) Operate Eastar Jet's reservation system and keep reservation records In the case of membership subscription, transmit via a public network(subjected to security protocol) Contracting (or outsourcing) of personal information processing and preservation of personal information Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Gender, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events e-mail:
navitaire.support@accenture.comUntil the purposes of using the personal information are attained
6. Period for possession and use of person informationEastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information Related services Reason for retention (Relevant laws) Retention period Records regarding contract or withdrawal of subscription Join Membership Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding payments and provision of goods Reservation, issuance and payment of flight tickets (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding processing of consumer complaints or conflicts
Opinion from customers (including members/non-members) Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 3 years Records regarding access Login Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance 3 months
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is as follows:
A. Destruction process- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- Eastar Jet, to protect personal information of a long-term (1 year or more) non-user of service, began to periodically destroy such non-service user's personal information on August 18, 2015. The period of non-use of service will be calculated based on the date of final log-in. The necessary matters will be notified to the relevant users through emails, etc. at least 1 month before the aforementioned personal information is destroyed.
8. Rights and duties of users and legal representatives and methods to exercise
A. User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.B. Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically collect personal informationThe Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habitsB. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
A. Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: Park Jong-tae, Team Leader of Information Technology Team
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information Technology Team
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118 (http://privacy.kisa.or.kr)- Personal Information Dispute Mediation Committee 1833-6972 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department +82-2-3480-2000 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyber.go.kr )
13. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since February 12, 2018.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.4
- Date of revision for Personal Information Handling Policy : February 12, 2018
- Reasons of the revision for Personal Information Handling Policy : Updating Personal Information Handling
-
Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
1. Purposes of personal information collection and useEastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
A. Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of feesB. Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
C. Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.) Separate consent is required for use of personal information for marketing and advertising purposes. Even when the user refuses to give such consent, there will be no restrictions in the use of services.
2. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
A. Membership on the website ( www.eastarjet.com)
Category Items Membership Mandatory Name, Sex, e-mail, Password, Mobile phone number, Retention period Optional Receiving information such as events ※ In the case of a subscription to preferred membership, "company name" will also be collected.
B. In using services
Category Items Domestic Lines Mandatory Reserved user information(Name, Contact number, e-mail), Information on a person on board(Name, Sex, Date of birth), Payment information (Credit card information, bank account information) Optional Receiving information on events, Applicable personal information when selecting the discount International Lines Mandatory Reserved user information(Name, Contact number, e-mail), Information on a person on board(Name in English, Sex, Date of birth), Payment information (Credit card information, bank account information) Optional Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) C. The following information can be created and collected in the process of using services or business
- Records of using services, Access log, Access IP, Payment records
D. In applying for an event
- ID, Name, Address, Sex, Date of Birth, Contact number (Mobile phone number or -email)
3. Consent to Transfer of Personal Information to a Third PartyEastar Jet uses a user's personal information to the extent notified in "Collection and Use of Personal Information." The Company does not use the information beyond that extent nor provide a third party with personal information without prior consent from the user. Exceptions to this are made in exceptional circumstances, such as where the user has given prior consent to the disclosure or provision of his or her personal information to a third party. Easter Jet is also obligated to provide a user's personal information in accordance with the law, or where a request has been made by crime investigation agencies or supervisory authorities pursuant to the procedure and methods of applicable laws for the purpose of crime investigation or inspection. These cases, however, are exceptions.
Recipient Name Recipient's Purpose of Using the Personal Information Retention Period Provided information t'way Air flights with codeshare service until the affiliated service is closed Information on a person on board(Name in Korean and English, Sex, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance) Hong Kong Express Airway Limited flights with interline service until the affiliated service is closed Information on a person on board(Name in Korean and English, Sex, Date of birth), Passport Information on a person onboard(Nationality, Passport number, passport expiration date, nation of passport issuance)
4. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Category Service entrusted Entrusted company Information provided Retention /Use Period Website Real name verification and identification NICE Information Service Co., Ltd. Until the purposes of using the personal information are attained Payment process for Eastar Jet's paid products and services such as airline tickets First Data Korea co., Ltd. KRP, KSNET, VP Inc., Korea Financial Telecommunications & Clearings Institute, econtext Service Infra Providing stable services for the internet reservation system ContentsBrdige, Hangilwit INC., Nexus Community Reservation Center Consultation on reservation and ticketing, providing information and services on using air transport and Good TM Co., Ltd. Booking system Providing services for air flights such as reservation Navitaire Amadeus IT Group S.A. Airport branch office Tasks regarding reservation and transport such as boarding procedure Domestic - EASTARPORT Co., Ltd.
Overseas - Overseas associated company
▼ Status of associated companies(Ground Handling Company)
Region Ground Handling Company JAPAN FMG INC. Swissport Japan Ltd All Nippon Airways THAILAND Bangkok Flight Service Co.,Ltd BANGKOK AIR GROUND HANDLING CO., LTD. MALAYSIA MALAYSIAN AIRLINE SYSTEM BERHAD CAMBODIA Societe Concessionnaire De L'Aeroport TAIWAN EVA AIRWAYS CORPORATION HONGKONG Jardine Airport Services.,Ltd VIETNAM Hanoi Ground Services USA(Saipan) Pacific Oriental, Inc. CHINA ShenYang TaoXian International Airport Co.,Ltd.(沈阳桃仙国际机场股份有限公司)
Jinan International Airport Co.,Ltd.(济南国际机场股份有限公司)
Shanghai International Airport Services Co.,Ltd.(上海国际机场地面服务有限公司)
Jilin Civil Aviation Airport Group Ynaji Airport Co.,Ltd.(吉林省民航机场集团延吉机场公司)
Haerbin Taiping International Airport Co.,Ltd.(哈尔滨太平国际机场股份有限公司)
Dalian International Airport Co.,Ltd.(大连国际机场股份有限公司)
Ningbo Airport & Logistics Development Group Co.,Ltd.(宁波机场与物流发展集团有限公司)
5. Overseas Transfer of Personal InformationEastar Jet will transfer personal information overseas as follows to operate its reservation and transportation system. A user has the right to refuse to consent to such overseas transfer of personal information. If a user refuses to consent to overseas transfer of personal information, however, then the purpose of such overseas transfer cannot be achieved. Thus, there may be difficulties in the use of services.
A. NAVITAIRE LLC An Amadeus company (Australia)
1) Purpose of Use
- Operate Eastar Jet's reservation system and keep reservation records
2) Transfer Date and Transfer Method
- In the case of membership subscription, transmit via a public network (subjected to security protocol)
3) Types of overseas transfer
- Contracting (or outsourcing) of personal information processing and preservation of personal information
4) Items of Personal Information to be Transferred
- Eastarjet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Sex, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events
5) Staff in charge of managing information
- e-mail: navitaire.support@accenture.com
6) Period of Retention and Use by Recipient
- Until the purposes of using the personal information are attained
B. Amazon Web Services, Inc. (Japan)
1) Purpose of Use
- Provide the Global Cloud service to operate Eastar Jet's Internet reservation system
2) Transfer Date and Transfer Method
- In the case of membership subscription, promptly transfer to the data server in Amazon Web Services' Tokyo through a security-reinforced private network
3) Types of overseas transfer
- Preserve personal Information
4) Items of Personal Information to be Transferred
- Eastar jet Membership Number, ID, Password, DI(Duplication Information), Contact number(Mobile phone number, e-mail), Name, Sex, Date of birth, Information on card(Card Number, Card expiration date), Bank account number, transaction authentication number, transaction number, Passport Information(Nationality, Passport number, passport expiration date, nation of passport issuance), whether or not to receive information on events
5) Staff in charge of managing information
- Address : 410 Terry Ave North Seattle, WA 98109-5210 USA
- FAX : +1-206-266-7010
6) Period of Retention and Use by Recipient
- Until the purposes of using the personal information are attained
6. Period for possession and use of person informationEastar Jet possesses and uses customers' personal information for the period of providing services. When a user withdraws membership, the collected personal information is immediately destroyed to prevent its use or browsing of the information. However, when it is necessary to preserve the information in accordance with applicable laws, the information is preserved in accordance with such laws.
Applicable Personal Information Reason for retention (Relevant laws) Retention period Records regarding contract or withdrawal of subscription Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding payments and provision of goods Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 5 years Records regarding processing of consumer complaints or conflicts
Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance 3 years Records regarding access Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance 3 months
7. Procedure for the disposal of personal information
In principle, Eastar Jet will immediately destroy the collected personal information when the purpose of collecting and using personal information is accomplished. The process and method of destruction is as follows:
A. Destruction process- Any personal information entered by a user for purposes such as membership subscription, after achievement of the purpose, will be destroyed for reasons of information protection. This is done as prescribed in Eastar Jet's internal policies and relevant laws.
- The aforementioned personal information, unless pursuant to relevant laws, will not be used for any purpose other than that of possessing the information.
B. Destruction method
- The personal information stored in the form of electronic file will be deleted using a technique which makes it impossible for the deleted information to be retrieved. The personal information printed on paper will be destroyed by shredding or incineration.
C. Introduction of the personal information usage period system
- Eastar Jet, to protect personal information of a long-term (1 year or more) non-user of service, began to periodically destroy such non-service user's personal information on August 18, 2015. The period of non-use of service will be calculated based on the date of final log-in. The necessary matters will be notified to the relevant users through emails, etc. at least 1 month before the aforementioned personal information is destroyed.
8. Rights and duties of users and legal representatives and methods to exercise
A. User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.B. Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
C. Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
9. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
10. Installation, operation and rejection of devices to automatically collect personal informationThe Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
A. Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habitsB. Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.C. Cookies are terminated when the browser is closed or users are logged out.
11. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
A. Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
B. Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
C. Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
D. Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
12. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: Park Jong-tae, Team Leader of Information System Team 2
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information System Division
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- Korea Information Security Agency PRIVACY center (without area code) 118 (http://privacy.kisa.or.kr)- Personal Information Dispute Mediation Committee +82-2-2100-2499 (http://www.kopico.go.kr)
- Supreme Prosecutors' Office Cybercrime Investigation Department (without area code) 1301 (http://spo.go.kr)
- NATIONAL POLICE AGENCY CYBER BUREAU (without area code) 182 ( http://cyberbureau.police.go.kr )
13. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since December 1st, 2016.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version : V2.3
- Date of revision for Personal Information Handling Policy : November 30, 2016
- Reasons of the revision for Personal Information Handling Policy : Change of name to Personal Information Handling Policy, change in personal information-processing contractors, and addition of personal information items notified as being transferred overseas
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Eastar Jet Co., Ltd. (hereinafter referred to as the "Company" or "Eastar Jet") considers the protection of users' personal information important and complies with regulations for the protection of personal information in relevant legislations such as "Personal Information Protection Act" and "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
The Company informs how and for which purposes the Company uses personal information offered by users and measures the Company takes to protect personal information by notifying the following personal information handling policy. The Company's Personal Information Handling Policy may change depending on changes in legislation and announcement or the Company's terms and conditions and internal policy; in cases of revision, the Company notifies changes to users or posts changes on the service screen.
Users are entitled to withhold consent for the collection, use, provision and consignment of the following personal information. However, when users withhold consent, whole or partial services cannot be used.
A. Purposes of personal information collection and use
Eastar Jet shall not use the personal information of the subject beyond the scope this article describes except for cases the subject of personal information agreed to or is defined by relevant laws.
① Contract and pay settlement for services that have been provided
Sending various information emails for reservation and issuance of airline tickets, delivery of various products such as airline tickets and souvenirs and events, granting and reviewing qualification as best members, providing customized services, verification of bank transactions and banking services, purchase and collection of fees② Membership administration
Member verification regarding the membership service details, individual identification, protection from misuse by delinquent members and protection from unauthorized use, confirmation for the voluntary sign-up, limitation of sign-up and number of sign-ups, record preservation for resolution of the future dispute, complaints and requested issue handling, delivering of notifications
③ Use in the marketing and advertisement
Development and specialization of new services, provision of customized services, service offering and advertisements according to the attributes of demographic research, provision of information on products by the company and affiliates, identification of access frequency, statistics regarding the use of service by members, and delivering advertising information and providing participation opportunity in the events. (User personal information is not provided to individuals or groups which request advertising.)
B. Collected personal informationEastar Jet collects the minimum personal information necessary to provide services.
① Membership on the website ( www.eastarjet.com)
Mandatory items: Name, Sex, ID, Passwords, Date of birth, Address and contact number (Mobile phone number, e-mail), CI (connected information), DI (duplication information)Selected items: Home phone number, Password information (Name in English, Password number, Date of expiration, Nationality, Nation of issuance), Receiving information such as events
② Membership on the mobile page (m.eastarjet.com)
Mandatory items: Name, Sex, ID, Passwords, Date of birth, Contact number (Mobile phone number, e-mail), CI (connected information), DI (duplication information)Selected items: Receiving information such as events
③ In using services
Domestic lines: Reserved user information (Contact number, e-mail), Information on a person on board (Name, sex, date of birth), Payment information (Credit card information, bank account information)
International lines: Reserved user information (Contact number, e-mail), Information on a person on board (Name in English, sex, date of birth, passport number, passport expiration date, nation of passport issuance) Payment information (Credit card information, bank account information)④ The following information can be created and collected in the process of using services or business:
Records of using services, Access log, Access IP, Payment records
⑤ In applying for an event: ID, Name, Address, Sex, Date of birth, Contact number (Phone number or e-mail)
C. Provision of personal information to a third party
Eastar Jet uses users' personal information within the notified extent of "Collection and Use of Personal Information" and does not use the information beyond that extent without prior consent from users nor provide a third party with personal information. However, the following cases are exceptions:① When users consent to opening information or offering information to a third party in advance
② When requests are given from an investigation institution and supervisory authorities in accordance with regulations in the law or procedure and methods stipulated in the legislations with the purpose of investigation and inspection
D. Entrusting of collected personal information
For smooth and improved services, Eastar Jet entrusts its service for the implementation of contracts and provision of services to external companies as follows:
Entrusted company Service entrusted FDIK, KSNET Payment process for Eastar Jet's paid products and services such as airline tickets Good TM Co., Ltd. Consultation on reservation and ticketing, providing information and services on using air transport and NICE Information Service Co., Ltd. Real name verification and identification Navitaire
Amadeus IT Group S.A.
INFINI TRAVEL INFORMATION, INC.
Travelport
Providing services for air flights such as reservation Amazon.com Inc. Providing stable services for the mobile website EASTARPORT Co., Ltd.
Sharp Co., Ltd.
Tasks regarding reservation and transport in Korea such as boarding procedure Bangkok Flight Service Co., Ltd
Societe Concessionnaire De L'Aeroport
MALAYSIAN AIRLINE SYSTEM BERHAD
Tasks regarding reservation and transport in Southeast Asia such as boarding procedure Japan Airlines Co., Ltd Tasks regarding reservation and transport in Japan such as boarding procedure EVA AIRWAYS CORPORATION Tasks regarding reservation and transport in Taiwan such as boarding procedure Jardine Airport Services, Ltd
济南遥墙国际机场
上海国际机场地面服务有限公司
大连周水子国际机场集团公司
延吉朝阳川国际机场
中国民航哈尔滨外航服务公司
Tasks regarding reservation and transport in China such as boarding procedure Parcel service companies and post office Distribution of airline tickets and giveaways E. Period for possession and use of person information
Eastar Jet possesses and uses customers' personal information for the period of providing services. When users withdraw membership, collected personal information is shredded to prevent the use or browsing of the information. However, when it is necessary to preserve the information in accordance with regulations in relevant legislations, the information is preserved in accordance with the legislations.
- Records regarding contract or withdrawal of subscription
Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance
Retention period: 5 years- Records regarding payments and provision of goods
Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance
Retention period: 5 years
- Records regarding processing of consumer complaints or conflicts
Reason for retention: Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. and Article 6 of the enforcement ordinance
Retention period: 3 years
- Records regarding access
Reason for retention: Article 15-2 of Protection of Communications Secrets Act and Article 41 of the enforcement ordinance
Retention period: 3 months
F. Procedure for the disposal of personal information
Eastar Jet in principle disposes of Users' personal information without delay after the stated goals are fulfilled. Eastar Jet destroys the personal information in the following procedures and ways;
The information printed out on paper is destroyed through paper shredder or burned. The personal information stored in files is deleted in technical ways that prevent any recovery of the record.
G. Rights and duties of users and legal representatives and methods to exercise
① User and legal representatives with authority are entitled to browse and modify a member's personal information on "MYPAGE" of the website of Eastar Jet. When requests are made through e-mail or in writing to staff members in charge of managing personal information, the Company browses, modifies or deletes the information. ID, name and date of birth cannot be modified, but it can be exceptionally approved to change a name due to a changed name. Cases where deletion or modification is prohibited or limited in accordance with other legislations can be limited for processing. Further, when requests are made to modify errors in personal information, such personal information is not used or provided until the modification is completed unless provision of personal information is requested by other legislations. If incorrect personal information is already provided, result of modification is notified to a third party for modification.② Users and legal representatives are entitled to request the suspension of processing personal information on the website of Eastar Jet whenever they want. However, requests for suspension can be rejected in the following cases:
1) When it is inevitable to reject requests due to special legal regulations or compliance with legal duties2) When it is possible to damage the life and body of others or infringe on property and interests of others unfairly
3) When information holders do not express their willingness to cancel the contract in cases where implementation of the contract cannot be conducted such as when agreed services with information holders cannot be provided unless personal information is processed
③ Members can withdraw agreed contents for collection, use and provision of personal information with membership whenever they want. As for withdrawal of consent, the Company takes necessary measures such as deletion of personal information without delay when users click "Withdrawal of membership" on the Company's website or contact staff members in charge of managing personal information in writing, on the phone or by e-mail. However, when the Company needs to preserve personal information of members in accordance with regulations of terms and conditions, processing of personal information can be limited. In such cases, members should notify their IDs and identification information to identify personal information, and some services are restricted or blocked due to withdrawal.
H. Protection of children's personal information
Membership is permitted only for people of the age of 14 and over to protect personal information of children below the age of 14, and the Company does not collect children's personal information.
I. Installation, operation and rejection of devices to automatically collect personal information
The Company can install and operate cookies, which store and find customer information through provided Internet services. A cookie is character string information which is stored by a web server on a web browser and is sent for additional requests by the server. When customers access the website of Eastar Jet, the Company can provide customers with services without inputting additional information such as names by reading the contents of the cookie and finding additional information.
① Customer information which is collected through cookies can be used for the following purposes:
1) Providing differentiated information depending on each sector of personal interests;
2) Utilizing for target marketing by analyzing access frequency or hours for stay by members and non-members and identifying users' tastes and interests;
3) Providing personal customized services for the next time of access by tracing contents which users browse with interests;
4) Informing the period of use in using charged services; or
5) Utilizing as a yardstick in changing services by analyzing customer habits② Customers have the right to select to install cookies or not.
Customers can accept all cookies in "Tools > Internet Option > Personal information > Advanced" at the upper part of web browser, give notification in installing cookies or reject all cookies. However, when customers reject installation of cookies, inconvenience or difficulties may be caused in using or providing services.③ Cookies are terminated when the browser is closed or users are logged out.
J. Measures for technical and managerial protection of personal information
Eastar Jet handles the Users' privacy with technological and systematic approaches to prevent loss, theft, leakages, alteration, and compromise and to secure stability of the information as follows:
① Encryption of personal informationUser passwords are stored and managed by being encrypted in one way, and identification and change of personal information can be carried out only by a member who knows the passwords.
② Countermeasures against hacking
Eastar Jet does its best to prevent Users' privacy from being disclosed or compromised by hacking or computer viruses. The information is regularly backed up for data integrity and protected with the most up-to-date vaccine programs. All personal information is safely encrypted and transferred on the network.Further, the company controls external access without permission by using a system for blocking infringement and strives to use every possible technical device to ensure security in other systems.
③ Minimization of employees in charge of processing personal information and education for the employees
The Company limits the number of employees in charge of managing personal information to a minimum and makes them recognize the importance of personal information protection through managerial measures such as education for staff members handling personal information.
④ Operation of an organization for protecting personal information
The Company takes immediate corrective measures when problems are detected by checking whether measures for protecting personal information are implemented and staff members comply with regulations through the in-company organization for protection of personal information.
K. Staff in charge of managing personal information and contact numbers
Eastar Jet has designated relevant departments and staff members in charge of managing personal information to protect customer information and deal with complaints over the management of personal information.
Inquiry for personal information: Reservation Center 1544 - 0080
Staff in charge of managing personal information:Name: Park Jong-uk, Head of Information System Division
Email: privacy@eastarjet.com
Department in charge of managing personal information: Information System Division
Email: privacy@eastarjet.com
For other reports or counseling on the breach of privacy, please contact the following institutions;
- KISA PRIVACY center (www.118.or.kr/118)
- Supreme Prosecutors' Office Cybercrime Investigation Department (www.spo.go.kr/02-3480-2000)
- Korean National Police Agency cyber terror response center (www.ctrc.go.kr/182)
L. Implementation of Personal Information Handling Policy and revised contents (Duty of notification)
Eastar Jet complies with all applicable laws and regulations including Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Personal Information Protection Regulations, Use and Protection of Credit Information Act, Framework Act on Electronic Commerce, Guidelines for Consumer Protection in the Context of Electronic Commerce, etc. In consequence, Eastar Jet's Personal Information Handling Policy is subject to change at any time in accordance with applicable laws.
In case of the revision of the Personal Information Handling Policy, the company shall announce the date, reasons and contents of the revision on the website.
◈ Eastar Jet's revised Personal Information Handling Policy has been effective since March 23, 2015.Revision of Personal Information Handling Policy
- Personal Information Handling Policy Version: V2.2
- Date of revision for Personal Information Handling Policy: March 23, 2015
- Reasons of the revision for Personal Information Handling Policy: Change in items for collected personal information, Deletion of use of collected personal information and provision to a third party, Deletion of the item for the period of possession and use of personal information
- CHAPTER 1 GENERAL
- ARTICLE 1 DEFINITIONS
- ARTICLE 2 APPLICABILITY OF CONDITIONS OF CARRIAGE
- ARTICLE 3 CHANGE OF CONDITIONS OF CARRIAGE AND OTHERS
- ARTICLE 4 PUBLICATION
- ARTICLE 5 PASSENGER'S CONSENT
- ARTICLE 6 GOVERNING LAW AND JURISDICTION
- ARTICLE 7 CHANGE AND CANCELLATION OF FLIGHT SCHEDULE
- ARTICLE 8 INSTRUCTIONS BY AIRLINE’S EMPLOYEE
- CHAPTER 2 PASSENGERS
- ARTICLE 9 ISSUANCE OF TICKET
- ARTICLE 10 EFFECTIVENESS OF TICKET
- ARTICLE 11 PERIOD OF TICKET VALIDITY
- ARTICLE 12 THE TERM OF VALIDITY OF THE TICKET MAY NOT BE EXTENDED
- ARTICLE 13 PASSENGER FARES AND CHARGES
- ARTICLE 14 APPLICABLE FARES AND CHARGES
- ARTICLE 15 ROUND-TRIP FARE
- ARTICLE 16 FREE OF CHARGE AND DISCOUNT
- ARTICLE 17 FARES IN THE EVENT THAT A PERSON RESERVES TWO OR MORE SEATS
- ARTICLE 18 TAX, USAGE FEE AND CHARGES
- ARTICLE 19 RESERVATIONS AND PRIOR SEAT SELECTION
- ARTICLE 21 ADVANCED RESERVATION CANCELLATION AND CANCELLATION CHARGES
- ARTICLE 22 REFUND
- ARTICLE 23 PASSENGER'S ARRIVAL AT AIRPORT
- ARTICLE 24 UNAUTHORIZED BOARDING
- ARTICLE 25 REFUSAL AND LIMITATIONS OF CARRIAGE, ETC.
- CHAPTER 3 BAGGAGE
- ARTICLE 26 CHECKED AND UNCHECKED BAGGAGE
- ARTICLE 27 TRANSPORTATION OF BAGGAGE
- ARTICLE 28 INSPECTION OF BAGGAGE
- ARTICLE 29 REFUSAL OR RESTRICTION TO TRANSPORT
- ARTICLE 30 FREE BAGGAGE ALLOWANCE
- ARTICLE 31 CARRIED IN CABIN
- ARTICLE 32 EXCESS BAGGAGE CHARGES
- ARTICLE 33 REFUND OF EXCESS BAGGAGE CHARGES
- ARTICLE 34 EXCESS VALUE CHARGE
- ARTICLE 35 CARRIAGE OF SPECIFIC ANIMALS
- ARTICLE 36 DELIVERY OF CHECKED BAGGAGE
- ARTICLE 37 LOST BAGGAGE CLAIM TAG
- ARTICLE 38 DISPOSAL OF UNDELIVERED BAGGAGE
- CHAPTER 4 LIABILITY OF AIRLINE
- ARTICLE 39 LIABILITY OF AIRLINE
- ARTICLE 40 NOTIFICATION RELATED TO PARTIAL LOSS OR DAMAGE OF CHECKED BAGGAGE
- ARTICLE 41 PASSENGER’S LIABILITY TO CARRIER
- ARTICLE 42 TIME LIMITATION ON ACTIONS
- ARTICLE 43 ORIGINAL COPIES OF CONDITIONS OF CARRIAGE
- ARTICLE 44 MARGINAL HEADINGS
The definition of terms used in the provision is as follows.
- 1. "Domestic Passenger Carriage" (hereinafter referred to as "Carriage") means, irrespective of whether performed for compensation or gratuitously, a carriage in which, according to the contract of carriage, the place of departure, the place of destination and any other place(s) of landing are situated wholly within the territory of the Republic of Korea.
- 2. "Passenger" means a person, excluding the crew, who is being or who is to be transported by an aircraft under the consent of the Carrier.
- 3. "Carriage", as a synonym of transportation, means air transportation of Passenger or Baggage provided at a cost or free or charge.
- 4. "Carrier" means the air carrier and includes air carrier that issues Tickets and air carrier that transports Passenger or Baggage pursuant to the said Ticket or that has been delegated to execute other services related to the air carriage concerned.
- 5. "Gratuitous Carriage" means air carriage of Passenger or Baggage separately designated by the airline to be transported at no cost without paying the Passenger fare stipulated by the airline for general air carriage.
- 6. "Ticket" means an electronic document or paper document (including Itinerary Receipt), issued by Eastar Jet Airlines (hereinafter referred to as "Airline") or a representative designated by the Airline (hereinafter referred to as "Agent") for the carriage of Passengers on the domestic route(s) in accordance with the Conditions of Carriage, which contains details recorded in the Airline’s database.
- 7. "Reservation" means Passengers reserving the carriage schedule and completing the payment of fares and charges for the carriage section concerned.
- 8. "Itinerary Receipt " means a document or documents issued by the Airline to Passengers that contains the Passenger's name, flight information and notices.
- 9. "Regular Fare" means the undiscounted fare which Carrier applies to the Carriage of Passenger.
- 10. "Discount Fare" means Passengers' fares that the Airline flexibly adjusts and operates according to Reservation time based on Regular Fares.
- 11. "Event Fare" is one that the Airline operates based on additional sale condition in special periods.
- 12. "Package Fare" means all-inclusive fare in which usage charges for designated seating arrangements is included in the Passenger fare.
- 13. "Round Trip" means travel from one point to another and return to the point of origin either by the same route as that used for the outbound journey or by the different route from that used for the outbound journey, provided that the same one-way fare applies to the outbound and inbound routings.
- 14. "Closing Time of Boarding" means the time assigned by the Airline for Passenger to complete the boarding and receipt of Ticket and refers to 20 minutes before the expected departure time of flight.
- 15. "Group Passengers" means a party of ten or more Passengers traveling together at the same time, provided that the Reservations of all the Passengers have been applied for in advance at the same time.
- 16. "Adult" means a Passenger who is 13 years of age or over at the time of boarding.
- 17. "Child" means a Passenger who is 2 years of age or over but under 13 years of age at the time of boarding.
- 18. "Infant" means a Passenger who is under 2 years of age at the time of boarding.
- 19. "Baggage" means, checked or unchecked, such ARTICLES, effects and other personal property of a Passenger as are carried in connection with the Passenger's trip.
- 20. "Checked Baggage" means Baggage which a Passenger wishes to be checked and for which the Airline has issued a Baggage Claim Tag and/or excess baggage ticket.
- 21. "Carry-on Baggage" means Baggage other than Checked Baggage.
- 22. "Excess Baggage" means Baggage in excess of the free baggage allowance of a Passenger as permitted by the Airline.
- 23. "Baggage Claim Tag" means a document issued by the Airline for the carriage of Checked Baggage of the Passenger.
- 24. "SDR" means Special Drawing Right stipulated by the International Monetary Fund ("IMF").
- 25. "Itinerary Change" means changing the departure date and time of the air carriage schedule that a Passenger has reserved.
- 1. This General Conditions of Carriage apply to domestic carriage of Passenger and Baggage by scheduled and charter flight, and all services incidental thereto performed by the Airline. However, for the charter flight, a separate charter agreement prevails and with regards to items not specified in the charter agreement, this General Conditions of Carriage will be applied.
- 2. Where a special agreement is made with respect to a certain ARTICLE in these Conditions of Carriage, such special agreement precedes over such ARTICLE.
- 3. The Carriage of Passenger and Baggage is subject to this General Conditions of Carriage and the ARTICLES and regulations established thereunder applicable to the air Carriage schedule in effect on the date a Passenger makes a Reservation.
- 4. With respect to Gratuitous Carriage, the Airline shall reserve the right to exclude the entire or partial application of this General Conditions of Carriage.
- 5. The Passenger, by accepting Carriage pursuant to a charter agreement as provided in Paragraph 1 above, is regarded as having agreed to this General Conditions of Carriage.
- 1. This General Conditions of Carriage and provisions established on the basis of this General Conditions of Carriage may be changed without prior notice in the event that they are required due to relevant law, instructions and/or requirements by the government authorities, service improvement and others.
- 2. Section 1 of this Article is not applicable to Passengers who have made Reservations prior to such amendment.
- 3. Except section 1 of this Article, prior notice should be provided for the amendment of this General Conditions of Carriage and the provisions established on the basis of this General Conditions of Carriage, by posting on the website and other methods.
Fares table, table of charges, the General Conditions of Carriage, damage relief plan and relevant documents required for application of damage relief shall be made available to Passengers in the Airline’s branch or the its sales office.
ARTICLE 5 PASSENGER'S CONSENTIt shall be assumed that a Passenger has recognized and consented to these Conditions of Carriage and the ARTICLES and regulations established thereunder by purchasing a domestic Ticket of the Airline.
ARTICLE 6 GOVERNING LAW AND JURISDICTION- 1. These Conditions of Carriage shall be construed in accordance with the law of the Republic of Korea, and to any other matter that is not provided for herein shall be governed by the applicable laws of the Republic of Korea.
- 2. The jurisdiction of any action, concerning the Carriage performed pursuant to these Conditions of Carriage, regardless of nationality of the cliamant or the existence of such claim’s basis, shall be subject to the courts of the Republic of Korea and the legal procedures of such action shall be in accordance with the laws of the Republic of Korea.
- 1. The Airline may change and replace the Carrier or aircraft without prior notice.
- 2. The Airline shall notify the scheduled flight time valid at the point when the Passenger makes a Reservation and shall indicate it on the Ticket upon its purchase. The scheduled flight time may be changed even after the Ticket has been issued and in the event the Passenger has provided the contact details, the Airline shall notify such changes. However, the Airline shall not be liable for damages arising out of failure to receive notification for the changes due to the Passenger’s circumstances such as not providing valid contact details to the Airline.
- 3. The Airline may, without notice, change the scheduled flight time of or cancel the flight, suspend the flight or terminate any flight, change the place of departure or destination, make emergency landings, limit the number of Passengers on board, unload all or part of loaded Baggage, because of laws and regulations, government orders or request, malfunction of equipment and material, adverse weather, labor disputes such as strikes, riots, civil commotion, wars, a natural disaster, Carrier’s circumstances, connective relation of Carrier, unexpected maintenance for safe flight, labor, insufficient fuel or equipment or any other circumstances beyond Carrier's control. In such an event, the Airline shall arrange the postponement of boarding in the order of the Airline employees who are not required for flight, Passengers with unconfirmed Reservations and Passengers with confirmed Reservations.
- 4. The Airline shall not be liable for any damage caused as a result of any one of reasons from Section 1 to Section 3 of this ARTICLE, except for refunds given on the applicable fare or charges for the unused portion of ticket in accordance with the provisions in Section 3 of ARTICLE 22. However, in the event the Carriage is not in performance or delayed due to intentional or negligence of the Airline, the Airline shall be liable in accordance with the standard specified in the relevant Conditions and laws.
Passenger shall follow the instruction or demand by the Airline's employee with regard to all acts related to the use of aircraft such as emplaning, deplaning and any other acts or conducts at the airport and on board the aircraft, and to loading, unloading and custody of Baggage.
CHAPTER 2 PASSENGERS ARTICLE 9 ISSUANCE OF TICKET- 1. The Airline shall issue a Ticket and/or Itinerary Receipt when Passenger has paid the applicable fare and/or charges, or has complied with all conditions for credit arrangements established by the Airline.
- 2. Passenger shall provide to the Airline information such as name, gender, contact details and others required for Ticket issuance.
- 1. Passenger shall use his/her Ticket as instructed or specified therein. Any Ticket shall be invalid if any specification therein is erased or altered by other than the Airline’s agent or other person authorized by the Airline to do so, or all or part thereof is mutilated, unless the Airline specially admits its validity for the Ticket.
- 2. Ticket shall be valid only when Passenger's name and other Carriage conditions indicated on the Ticket are satisfied.
- 3. Ticket shall be non-transferable.
- 4. The Airline shall not be liable to the Passenger or any other party for any damage caused as a result of improper or unauthorized use of a Ticket, or false or incorrect information furnished by the Passenger in a Ticket.
- 5. The Ticket issued at a fare, which limits the carriage to a specific period, shall be good for passage only during such specific period and on the specific portion(s) to which the fare applies.
Except as otherwise specified, the period of Ticket validity shall be the closing time of boarding of a specific flight.
ARTICLE 12 THE TERM OF VALIDITY OF THE TICKET MAY NOT BE EXTENDEDNotwithstanding requesting extension of Ticket validity before the expiration date, the Ticket may not be extended, and the Ticket may be refundable within 60days from expiration date stipulated on ARTICLE 22. Cancellation/Refund of the special discount Tickets is not allowed.
ARTICLE 13 PASSENGER FARES AND CHARGES- 1. Passenger fares and charges shall be those shown in the Airline's tariffs.
- 2. The fares and charges shall apply only to Carriage from departure station to arrival station for the Carriage schedule valid on the day the Passenger had made Reservation for.
- 3. Additional payment is imposed by the Airline for additional services except airline’s designated shipping services within the areas that the Passenger is bound to be transported are provided.
- 4. When the total fares or charges are less than 100 KRW, such amount shall be rounded.
- 1. The applicable fares and charges shall be those in effect at the time of Reservation by the Passenger. (However, when rule is amended exceptionally by the Airline, the applicable fares and charges shall be those in effect at the time of the rule amendment.)
- 2. Where the fare or charge collected is not the applicable one, the difference, if any, shall be refunded to or additionally collected from the Passenger, when booking is changed by the Passenger.
The applicable fares for a round trip shall be calculated by adding each fare for departure/arrival trip for the round-trip or one-way trip.
ARTICLE 16 FREE OF CHARGE AND DISCOUNT- 1. An infant accompanied by an adult in the same compartment shall be carried free of charge provided that the infant does not occupy a seat.
- 2. An infant occupying a separate seat shall be deemed as a Child and a child discount in which 5,000KRW is discounted only from the applicable Regular Fare.
- 3. Individual Passenger may receive discount from an Adult Regular Fare in accordance with the subject stipulated separately by the Airline and with the discount table. However, the Passenger shall prove the eligibility for discount to the Airline before boarding process and discount shall not be applicable retroactively after boarding process and after boarding has been completed.
- 4. As for Group Passengers, fares and charges may be negotiated under the conditions stipulated separately by the Airline depending on the boarding area, date of departure and arrival date and time of departure and arrival.
- 1. When the Passenger purchases two or more seats at the same time to use them due to physical or other reasons, charges for those seats shall be valid fare for those seats simultaneously at the date of Reservation and may be registered at the Reservation center and the airport branch.
- 2. Service commission or usage fee and other charges arising from the changes imposed by the Airline applies to each seat that the Passenger has occupied and the airport usage fee applies to each Passenger.
In addition to the fares and charges specified by the Airline, the applicable fare and/or charge, tax, usage fee, service commission and other incurred charges imposed by the government authority, airport operator and the Airline shall be collected from the Passenger.
ARTICLE 19 RESERVATIONS AND PRIOR SEAT SELECTION- 1. Request for seat reservations is available during the period of time specified on the website and mobile of the Airline and such reservation is valid only in the event that the Ticket indicates that the seat is confirmed. In the event the Passenger failed to buy the flight Ticket until the time specified by the Airline after the Passenger has made a Reservation, that Reservation shall be cancelled without notice as it is deemed that the Passenger has no intention to board.
- 2. Reservation shall be confirmed only when payment has been completed after Reservation and when the Reservation number is assigned, Itinerary Receipt will be issued simultaneously to the customer’s e-mail or can be checked via the website.
- 3. Prior Seat selection may be subject to change without prior notice due to inevitable circumstances such as cancellation of flight, delay, change of aircraft model and other reasons and the Airline shall not guarantee the selection of particular seat of the aircraft.
- 4. Reservation through the Airline’s website and Reservation service center can only be made up to 1 hour before the expected departure time and after that, Reservation can be made only through the airport branch until the closing time of boarding of the expected flight of departure.
- 5. Group Reservation for 10 or more persons on the same flight for the same area and same departure time shall be registered and processed upon separate request.
- 6. In the event the Passenger requests for Reservation on waiting list due to full Reservation of the expected flight of departure, it can be registered only at the branch of departure airport only for the flight on the said departure date.
- 1. In the event that the Passenger wants to change the date, flights, routes and destination described on Tickets, such changes can be made only through the Airline’s website up to 1 hour before the departure of the expected flight and after that, changes can be made in accordance with this General Conditions of Carriage and regulations specified hereunder on the condition that seats are available.
- 2. The Passenger name, area or destination cannot be changed unless such changes are made upon re-purchase after cancellation.
- 3. In the event of changing the confirmed itinerary due to the Passenger’s circumstance, charges for Itinerary Change specified separately by the Airline shall be collected.
- A. In the event that the number of Passengers are between one or more and thirty or less, additional fees of 2,000 KRW are charged for Itinerary Change in addition to the commission for the Itinerary Change in the event that Itinerary Change is required through the Airline’s airport branches and/or reservation service center.
- B. Charges for Itinerary Change shall be exempted only for 24 hours from the purchase time, in the event the Passenger has reserved and purchased seats simultaneously. In the event the Reservation and purchase time differ, charges for Itinerary Change shall be exempted only for 24 hours after Reservation has been made.
- C. Charges for Itinerary Change shall be exempted even when the Passenger changes the itinerary twice or more within the date of Reservation through the reservation service center with regards to the same area.
- D. When the Passenger is unable to use the flight at the airport on the departure date and uses another flight on the same day, he/she shall be exempted from the cancellation commission but shall pay the fare differences if any except the case of the Event Fare.
- E. For Group Passengers with 31 or more persons, charges for Itinerary Change specified separately by the Airline shall be collected when changing the itinerary.
- 4. In the event that the Airline cancels a flight due to reasons other than the circumstance of the Passenger, fails to provide the previously confirmed seat of the Passenger, omits a scheduled stop at the point of the Passenger's departure, stopover or destination as specified in the Ticket or fails to operate the flight normally in accordance with the schedule, the Airline shall either:
- A. Carry the Passenger and Baggage to the point of stopover or destination on another aircraft or other means of transportation on which space is available, without additional collection,
- B. Change the date of travel, flight or routing upon request from the Passenger; or
- C. Refund for the fare and/or charge, if any, in accordance with the provisions in Section 3 of ARTICLE 22 and other related ARTICLEs and regulations.
- 5. Routes and name changes of specific flight Tickets are applied by the stipulated provision of the Airline.
- 1. Passengers who decide not to board the flight due to the Passenger’s personal circumstances shall notify the Airline’s airport office or the sales office on the cancellation of confirmation before the closing time of boarding of the flight concerned.
- 2. A penalty for dishonoring a Reservation specified separately by the Airline shall be collected from Passengers who do not board the confirmed flight without giving cancellation notice for the scheduled flight prior to the closing time of boarding.
- 3. For individual Passenger or thirty or more Passengers, if a request for cancellation has been made through the Airline's airport branch or reservation service center, 2,000 KRW shall be charged in addition to the cancellation commission concerned.
- 4. Charges for Itinerary Change shall be exempted for 24 hours after purchase in the event the Passenger has reserved and purchased seats simultaneously and in the event the Reservation and purchase time differ, charges for Itinerary Change shall be exempted for 24 hours after Reservation has been made.
- 5. As for Tickets with regulation specified separately by the Airline with regards to the cancellation of the Passenger’s Reservation, it shall be applicable.
- 6. For Group Passengers, in case that their number is 31 or more, charges for Itinerary Change specified separately by the Airline shall be collected when changing the itinerary.
- 1. Refund for an unused Ticket or portion thereof shall be made in accordance with the following provisions.
- A. The application for refund shall be made within 60 days from scheduled departure date and the cancellation penalty based on the Itinerary Cancellation point shall be deducted from the refund amount. However, fare for the special discount Tickets is not refundable.
- B. The person requesting refund shall deliver his/her intention for refund and make a request to the Airline's website, airport branch, reservation service center or the agent where the Ticket was purchased.
- C. Refund will be made to the person named on the Ticket or any other person whom Airline specially admits to be entitled to the refund. However, for Tickets issued with a credit card, refund will be made by cancelling the sales of the credit card concerned.
- D. Refund is valid when it is made in accordance with this General Conditions to a person named or designated in the documents acknowledged by the country such as ID, passport or driver license etc. presented for refund after a self-verification has been conducted and Airline shall not be liable for another refund to the rightful person again in such cases.
- 2. Refunds due to the Customer’s Circumstances
The amount of refund due to the Customer’s Circumstances shall be amount of fare except refund charges paid by the Passenger in the case of entirely unused Ticket according to ARTICLE 21 (Advanced Reservation Cancellation and Cancellation Charges), or the difference, if any, between the full amount of fare paid and the amount of fare and cancellation commission applicable in case of partially used Ticket. Tickets purchased with Event Fare is not refundable. - 3. Refunds Due to the Other Reason Than Customer’s Circumstances
Refund due to the other reason than Customer’s Circumstances will be made either when the Airline cancels the flight, fails to provide previously confirmed seats for the Passenger, causes a misconnection of flight, delays or postpones the scheduled departure time of the flight or omits a scheduled stop as shown in the Passenger's Ticket, or when a refund is necessary under the circumstances as set forth in ARTICLE 7 (Change and Cancellation of Flight Schedule) and ARTICLE 25 (Refusal and Limitations of Carriage, etc.). However, with regards to damage suffered by the customer due to reasons not specified above, compensation shall be made as specified by Consumer Dispute Resolution Standard officially announced by the Fair Trade Commission.- A. The full amount of fare and/or charge paid by the Passenger shall be refunded for entirely unused Ticket.
- B. In the event that the flight is interrupted after commencement of travel at the point of the Passenger's departure, stopover or destination as specified in the Ticket, the amount of fare and/or charges in effect on the date of flight between the interruption point and the point of stopover or destination shall be refunded.
- 1. Passenger must complete the boarding process of the Airline and relevant agency well in advance of the scheduled departure time of the flight. The Airline reserves the right to refuse to carry the Passenger who fails to complete the check in procedures (seat assignment and baggage check in) at least 20 minutes before the scheduled departure time of flight.
- 2. In no case shall the Airline delay the departure time of the particular flight to wait for the Passenger who fails to arrive in time to complete the procedures or who is not take on board, and the Airline shall not be liable to the Passenger except for a refund, if any, in accordance with the provisions in Section 2 of ARTICLE 22 (Refunds due to the Customer’s Circumstances).
Any of the conducts enumerated hereunder shall be considered as unauthorized boarding and the Passenger shall be charged twice of the regular Adult Fare applicable to the portion of the involved passage.
- 1. In the case that the Passenger boards on the flight with an invalid or forged Ticket, a Ticket issued in the name of someone other than the Passenger, or other Passenger's lost Ticket.
- 2. In case that the Passenger boards on the flight with a special Discount Fare by falsely representing him/herself as the eligible for a special fare established by the Airline.
Any of the conducts enumerated hereunder shall be considered as boarding unauthorized and the passenger shall be charged twice the regular adult fare applicable to the portion of the involved passage.
- 1. Right to Refuse of Carriage
- A. The Airline, to comply with the law or upon request of government authorities, may refuse to carry the Passenger or his/her Baggage.
- B. The Airline may refuse Carriage or deplane the Passenger or his/her Baggage en route, if one or more of the following have occurred or it is reasonably believed that it would occur:
- (1) The Passenger has failed to follow the instructions or requirements by the government authorities or the Airline with respect to safety or security;
- (2) Such action is necessary in order to comply with any applicable government laws, regulations, or orders;
- (3) The Carriage of the Passenger or Baggage may endanger or affect the safety, health, or materially affect the comfort of other Passenger or crew;
- (4) The mental or physical state of the Passenger, including the impairment from alcohol or drugs, may be hazardous to or endanger himself/herself, other Passengers, crew, or property.
- (5) There is a concern for a person engaged in threatening acts, aggressive acts, violent language or insulting and others during boarding process such as ticketing, capable of causing harm to the safety of other Passengers and to the safe flight of aircraft.
- (6) The Passenger has committed misconduct (commotion under influence of alcohol, loud singing, sexual harassment, inflicting harm on employees, unreasonable demands etc.) on a previous flight, and the Airline has reason to believe that such conduct may be repeated.
- (7) The Passenger has refused to show his/her identification upon request by the Airline or its designated agent in order to check if he/she is the person named on his/her Ticket, or he/she fails to identify by himself/herself.
- (8) The Passenger has refused to submit to a security check for him/her or property.
- (9) The Passenger presents a Ticket that has been acquired unlawfully, has been purchased from an entity other than the Airline or its authorized agent, or has been reported as being lost or stolen, or is a counterfeit.
- (10) It is deemed that the Passenger cannot travel alone without the help of the third party.
- C. In the event that the permissible load of the aircraft has reduced due to inevitable circumstances that the Airline could not foresee in advance, the Airline may designate the minimum Passengers or goods to satisfy the permissible load of the aircraft. However, in such case, the Airline shall determine who will be the person subject to postponement of boarding in the order of the Airline employees who are not required for flight, Passengers with unconfirmed Reservations and Passengers with confirmed Reservations.
- D. In the event there is not enough permissible load due to excessive sales or the negligence of the Airline, the Airline may encourage the Passengers to postpone the flight voluntarily. Notwithstanding the Airline’s effort to minimize non-voluntary postponement of flight, in the event that non-voluntary postponement of flight has occurred to the Passenger due to lack of Passenger’s voluntary postponement, those who subject to flight postponement shall be assigned in the order of the Airline employees who are not required for flight, the Passengers with unconfirmed Reservations and the Passengers with confirmed Reservations. However, in such an event, the Passengers accompanied by children, vulnerable transportation users such as the disabled and pregnant women shall not be subject of the postponement. The Passengers whose flight has been postponed involuntarily shall be compensated in accordance with the Carriage non-fulfillment clause of the Consumer Dispute Resolution Standard.
- E. The Passenger who is refused Carriage or disembarked en route for reasons from Paragraphs "(A)" to "(C)" above shall be handled in accordance with the provisions in Section 4 of ARTICLE 7 herein.
- 2. Conditional Acceptance of Carriage
- A. The Airline may carry, according to related conditions and regulations, the Passenger whose status, age, or mental or physical condition may involve any hazard or risk to himself/herself when such Passenger and/or his/her guardian agreed or accepted that the Airline is not liable for any injury, illness, disability or any aggravation or consequences caused by such condition, age or mental or physical condition of the Passenger.
- B. Acceptance for Carriage of unaccompanied minor, disabled persons, pregnant women, persons with illness or other persons requiring special assistance is subject to the condition in which information requested by the Airline is provided in advance to the Airline with regards to the necessary measures and Carriage may be refused without the provision of information to the Airline in advance.
- C. Upon purchasing the Ticket, the Passenger must contact the airport branch or reservation service center to declare travel of unaccompanied minor, disability, pregnancy, illness and others and to request for necessary items and the Airline shall accept Carriage after determining the possibility of Carriage of the Passenger concerned. Or the Airline may determine the possibility of Carriage through information on disabled, pregnant women, persons with illness and others provided by the Passenger in advance. In the event that the Passenger requests for services that cannot be provided due to the restrictions of the Airline’s basic material and equipment and others, Carriage may be refused.
- D. The following types of Passengers classified as Carriage of Passenger that requires special assistance from the Airline need to provide information in advance.
- (1) Disability in external physical functions: Visual impairment, hearing impairment, physical disability, brain lesions
- (2) Disability in internal organs: Kidney disorder, heart disorder, liver disorder, respiratory disorder, epileptic disorder
- (3) Mental disability: Intellectual disability, autistic disorder, mental disorder, emotional and behavioral disorder
- (4) Other health disorders
- E. Passenger shall notify the disability and required special assistance to the Airline and Carriage may be refused in the event that such disability and required special assistance have not been notified. In the event it has been proven that the Airline has not contributed to the losses with regards to damage incurred to the aircraft and the injury and death of other Passengers or the Passenger arising from not notifying, the responsibility of the Airline shall be exempted or reduced in accordance with Section 1 and Section 3 of ARTICLE 39.
- 3. Conducts in the Aircraft
- A. If the Passenger conducts himself/herself aboard the aircraft one of the following, the Airline may take such measures as it deems necessary to prevent continuation of such conduct, including restraint. Such Passenger may be disembarked and refused onward carriage at any point, and may be subject to civil or criminal law suit for offences committed on board the aircraft.
- (1) Behavior brought about breach of peace including using violent language and singing loudly
- (2) The Passenger fails to comply with any instructions or requirements of the crew with regards to acts in the aircraft (including, but not limited to, behaviors with respect to smoking, drinking, drug consumption, commotion)
- (3) Behavior causing sexual humiliation
- (4) In the event that the Passenger tries to enter a cabin without permission
- (5) The Passenger endangers the aircraft or any person or property on board
- (6) The Passenger behaves in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the crew
- B. The Passenger shall be liable for any damages incurred as result of any of the conducts referred to in Paragraph A above.
- A. If the Passenger conducts himself/herself aboard the aircraft one of the following, the Airline may take such measures as it deems necessary to prevent continuation of such conduct, including restraint. Such Passenger may be disembarked and refused onward carriage at any point, and may be subject to civil or criminal law suit for offences committed on board the aircraft.
- 4. Electronic Devices
For safety reasons, the Airline may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular phones, portable televisions, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices including radio controlled toys and walkie-talkies.
The Airline will accept and carry Baggage in accordance with the provisions of these Conditions of Carriage, when Baggage is presented to airport office of the Airline together with a valid Ticket.
ARTICLE 27 TRANSPORTATION OF BAGGAGEIt is a general rule of the Airline that Checked Baggage will be carried on the same flight as the Passenger; however when Airline has inevitable reasons to comply with the general rule, such as the maximum permissible weight or Airline’s circumstance, Baggage will be carried on any other flight in which the Checked Baggage can be loaded.
ARTICLE 28 INSPECTION OF BAGGAGEThe Airline may inspect the contents of the Passenger's Baggage in the presence of the Passenger or a third party designated by the Passenger, whenever it is regarded as necessary to do so for the purpose of security or any other reason.
ARTICLE 29 REFUSAL OR RESTRICTION TO TRANSPORT- 1. Refusal of Baggage Carriage
Unless otherwise permitted by the Airline, the articles listed below shall not be accepted for Carriage as the Passenger's Baggage and the Airline may refuse to transport the Carriage.- A. Any article in which the loading on aircraft and Carriage is "prohibited" by laws or request of government institution.
- B. Any article designated or acknowledged by ICAO, IATA, the Airline and others as articles with concern for causing danger or encumbrance to those on board or other property on aircraft.
- C. Any fragile or improperly packed article.
- D. Currency, banknotes, securities, stamps, jewelry, art works, curios, samples, documents or other high-valued articles shall not be accepted for Carriage as Checked Baggage.
- E. The wheelchair used by a disabled person him/herself shall be carried as a Checked Baggage. (However, the Carriage of electronic wheelchair may be allowed depending on types of battery used under IATA Dangerous Goods Regulation.)
- 1. Passengers who have paid the full amount of Economy class fare shall be granted the Checked Baggage allowance of 15kg (33 pounds) at no cost. Excess Baggage charge is imposed on Excess Baggage. (However, the Passengers who purchase Tickets with Event Fare shall not be subject to free checked in Baggage and when checking in Baggage, must pay the amount specified by the Airline.)
- 2. Passenger may carry one Baggage in the cabin at no cost suitable for placing in closed overhead rack or under Passenger seat on the Passenger's custody, with maximum three dimensions of not more than 115 cm (50*30*35cm) and weight of not more than 7 kg (15 pounds).
- 3. Baggage exceeding such maximum dimensions and/or weight will be carried as Checked Baggage. If the Passenger rejects this, Carrier may refuse to carry that Passenger or his/her Baggage.
- 4. The provisions in Section 1 and Section 2 of this Article and ARTICLE 31 will also apply to Infant or Child paying child fare.
- 5. With regards to Infant specified in Section 1 of ARTICLE 16 (Free of charge and discount) of this General Conditions of Carriage, this article and ARTICLE 31 (Carried in Cabin) shall not be applicable. However, one fully foldable stroller/push-chair or infant's carrying basket or infant's car seat may be carried as Checked Baggage.
- 1. In addition to the Passenger's free baggage allowance specified in Section 3 of ARTICLE 30 (Free baggage allowance), the belongings listed below may be carried in cabin by the Passenger when retained in the Passenger's custody.
- A. One laptop computer
- B. One briefcase
- C. One handbag or cosmetic bag
- D. One overcoat or blanket or wrap
- E. Infant's food for consumption during the flight
- F. One pair of crutches, braces and the prosthetic devices for the physically handicapped Passenger's use
- G. One small camera or camcorder
- 2. Any other belongings which are not stipulated in Section 1 of this Article shall not be carried in cabin, unless otherwise permitted by the applicable laws, government orders or the Airline's ARTICLEs and regulations.
- 1. Any weight of Passenger's Baggage in excess of the allowable weight limit as provided in ARTICLE 30 (Free baggage allowance) shall be subject to Excess Baggage charge established by the Airline. The Airline shall issue a receipt and Baggage Claim Tag.
- 2. When determining total weight of Excess Baggage, a weight of 0.5 kilogram or more shall be round up 1 kilogram, and a weight less than 0.5 kilogram shall not be counted.
- 1. In the event the Passenger cancels the unused flight as well as the Carriage of his/her Checked Baggage until 20 minutes before the departure time of the flight, the full amount of Excess Baggage charge paid will be refunded.
- 2. If the Passenger cancels the Carriage of Baggage after the time limit provided above or requests delivery of Baggage at an intermediate point, the Airline shall be under no obligation to refund the Excess Baggage charge paid, except where the Airline fails to fulfill part or the entire contract of Carriage with the Passenger.
Eastar Jet shall not provide Excess Value Charge service. The Passengers who request this service may be refused to be carried.
ARTICLE 35 CARRIAGE OF SPECIFIC ANIMALS- 1. In addition to the Passenger's free baggage allowance, a seeing-eye dog accompanied by a blind passenger or hearing dog accompanied by a deaf passenger may be carried in cabin free of charge, subject to following conditions.
- A. Such animal must be accompanied by the Passenger and must not occupy a seat.
- B. Such animal must not cause discomfort, inconvenience or hazard to other Passengers.
- C. The Airline shall not be liable for the death, wounding or illness of such animals during the flight unless such damages was caused by the willful misconduct or negligence of the Airline.
- D. The Passenger accompanying such animal shall be wholly liable for the damages to other Passengers or property caused by the animal.
- 2. Pets accompanied by the Passenger will only be carried as Carry-on Baggage, subject to the following conditions.
- A. Pet(s) accepted for Carriage shall be limited to such domestic animals as dogs, cats and birds.
- B. The pet must be retained in a separate container at the time of delivery for Carriage and during the flight.
- C. The Airline shall not be liable for the death, wounding or illness of such animals; unless it is proved that the damage was caused by the willful misconduct of negligence of the Airline.
- D. The Passenger is wholly responsible for any damage caused by his/her animals to other Passengers and property.
- E. The total weight of pet and its container shall be subject to separate charges, irrespective of the Passenger's free baggage allowance with regards to pet whose Carriage has been accepted in accordance with this ARTICLE.
- F. The Passenger requesting for the Carriage of animal has to notify the Airlines in advance on the required items and if not, the Carriage may be refused.
- 1. Checked Baggage shall be delivered to a person who holds the Baggage Claim Tag only when the tag, issued by the Airline, is returned to the Airline.
- 2. The Baggage will be delivered at the point of destination specified in the Baggage Claim Tag. However, upon request from the person who holds the Baggage Claim Tag, Carrier may deliver Checked Baggage at the place of departure or at an intermediate stopping place, if time and other circumstances permit to do so.
- 3. The Airline shall not be obligated to ascertain whether the holder of Baggage Claim Tag is the person who is entitled to the delivery of such Baggage, and shall not be liable for any damage caused to the Passenger as omission of such ascertainment.
- 4. At the time of Baggage delivery by the Airline in accordance with this Article, the Baggage is deemed to be delivered properly in good condition in accordance with the carriage contract, unless the person who holds the Baggage Claim Tag objects to the delivery in writing under proper process.
In the event that the Passenger has lost the Baggage Claim Tag, the Airline may deliver the concerned Baggage only on the condition that such person is acknowledged as the rightful person thereto and that such person shall furnish adequate security to indemnify the Airline and be liable for any damage incurred by the Airline which may arise out of such delivery.
ARTICLE 38 DISPOSAL OF UNDELIVERED BAGGAGEIn the event that Baggage is unclaimed within one week after its arrival at the destination, the Airline may dispose of the Baggage as the Airline considers to be appropriate. Fish or other perishables may be disposed of if unclaimed within 48 hours after its arrival at the destination.
CHAPTER 4 LIABILITY OF AIRLINE ARTICLE 39 LIABILITY OF AIRLINE- 1. The Airline shall be liable for the death or injury of the Passenger, only when the accident that causes the damage took place on board the aircraft or in the course of operation for embarking or disembarking. However, the responsibility of the Airline may be exempted or reduced in the event that Commercial Act Article 898 is applied.
- 2. The Airline’s liability for compensation cannot be exempted or restricted up to 128,821 SDR per Passenger for damages of the Section 1 of this Article.
- 3. With regards to damages that exceed 128,821 SDR per Passenger for damages of Section 1, the Airline may not be liable for compensation if one of the following items is proven.
- A. That the damage has not been caused by the negligence of the Airline or its user or agent or by other illegal act or omission; or
- B. That the damage was solely caused by a third party’s negligence or other illegal act or omission.
- 4. With regards to damage arising from the loss or damage of Checked Baggage, the Airline shall be liable only when the fact that the cause of the said damage so sustained took place during the period such Checked Baggage was on flight or under the charge of the Airline. However, in the event the said damage has been caused by the unique flaw, special qualities or hidden defect of the Checked Baggage, Airline shall not be liable within the said range.
- 5. With regards to damage arising from the loss or damage of unchecked Baggage, the Airline shall be liable only in the event the said damage has been caused by oneself or the intentional negligence of its user or agent. Assistance provided by the Airline employee to the Passenger in the process of handling the unchecked Baggage is service for the Passenger in courtesy.
- 6. The Airline shall be liable for damages caused by the delay of Baggage delivery. However, the said liability shall be exempted if it is proven that the Airline itself and its user and Agent took all measures demanded reasonably to prevent damage or that it was impossible to take such measures.
- 7. The Airline shall not be liable for damages with regards to the Passenger’s Baggage in which the content of the Passenger’s Baggage has contributed to the damage. However, in case other Passenger’s Baggage or the Airline’s property has been damaged due to the goods of the Passenger, the concerned Passenger shall compensate the Airline for all the losses and expenses incurred to the Airline.
- 8. The Airline’s compensation for damage following Section 4 or Section 6 shall not exceed the limit specified in the Commercial Act (1,288 SDR per Passenger) and the maximum amount of the Airline’s compensation shall not exceed the actual price of the Baggage concerned in any case whatsoever.
- 9. In the event that it has been proven that damage has been caused intentionally by the Airline or its user or Agent or by reckless act or omission while it has been acknowledged that there may be risk of loss, damage or delay of Baggage, Section 8 shall not applicable.
- 10. The Airline shall not be liable for direct or indirect damages that have been caused by complying with the law, government regulation, order or requirement, reasons uncontrollable by the Airline or Passengers who have not complied with the law.
- 11. The place of payment for compensation in relation to the Airline’s responsibility shall be the head office of Eastar Jet Airlines Co., Ltd located in Seoul, the Republic of Korea.
- 12. The exchange rate of SDR shall be based on the valid exchange rate on the final court ruling date and as for the compensation determined in a way other than the litigation, the exchange rate of the day the agreement has been reached shall be applied.
- 1. When the Passenger discovers partial loss or damage of Checked Baggage, its summarized details shall be notified to the Airline in writing or via electronic document immediately after receiving the Checked Baggage. However, in the event the said loss or damage was unable to be discovered immediately, the notice shall be made within 7 days after the Checked Baggage has been received.
- 2. In the event the Checked Baggage has been delayed, the Passenger has to raise an objection within 21 days from the day the Checked Baggage can be disposed of.
- 3. In the event that there is no notification stipulated in Section 1, it shall be deemed that the Checked Baggage has been delivered to the Passenger without loss or damage.
- 4. In the event that there is no notification or objection within the time period stipulated in Section 1 and Section 2, the Passenger may not file a suit against the Airline.
Any Passenger, who caused damage to Carrier by his negligence or willful misconduct, or by his failure to comply with these Conditions of Carriage and the ARTICLES and regulations established thereunder, shall be liable to Carrier for such damages.
ARTICLE 42 TIME LIMITATION ON ACTIONSAs for the lawsuit related to the responsibility of the Carrier shall be brought within 2 years from the date of the Passenger’s arrival at the destination, the date the aircraft have arrived or the date on which the Carriage has stopped, whichever is the latest, regardless of its claim bases, and the Passenger’s the cause of action will be extinguished thereafter.
ARTICLE 43 ORIGINAL COPIES OF CONDITIONS OF CARRIAGEThe original copies of Carrier's Conditions of Carriage for Domestic Passenger and Baggage shall be those published in Korean language.
ARTICLE 44 MARGINAL HEADINGSMarginal headings of each ARTICLE in these Conditions of Carriage are for the purpose of reference only and shall not constitute a part of these Conditions of Carriage.
- ARTICLE 1 DEFINITION
- ARTICLE 2 APPLICATION OF CONDITIONS
- ARTICLE 3 TICKET
- ARTICLE 4 STOPOVER
- ARTICLE 5 FARES AND CHARGES
- ARTICLE 6 RESERVATIONS
- ARTICLE7 CHECK-IN & BOARDING
- ARTICLE 8 REFUSAL AND LIMITATION OF CARRIAGE, ETC
- ARTICLE 9 BAGGAGE
- ARTICLE 10 Schedules, Changes and Cancellations of Flights
- ARTICLE 11 REFUNDS
- ARTICLE 12 GROUND TRANSPORTATION SERVICES
- ARTICLE 13 TAXES, FEES, CHARGES, ETC.
- ARTICLE 14 ADMINISTRATIVE FORMALITIES
- ARTICLE 15 LIABILITY OF CARRIERS
- ARTICLE 16 TIME LIMITATIONS ON CLAIMS AND ACTIONS
- ARTICLE 17 OVERRIDING LAW
- ARTICLE 18 MODIFICATIONS AND WAIVER
- ARTICLE 19 ORIGINAL COPIES OF CONDITIONS OF CARRIAGE
- 1. "EASTAR JET" means Eastar Jet Co., Ltd.
- 2. "PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier..
- 3. "CARRIAGE", which is equivalent to transportation, means carriage of passengers and/or baggage by air, gratuitously or for reward.
- 4. "GRATUITOUS CARRIAGE" means air carriage of passengers or baggage designated by an airline that are transported or to be transported at no cost, without paying passenger’s fare applicable to the general air transport.
- 5. "CARRIER" means an air carrier and includes the air carrier issuing the ticket and all air carriers that carry the passengers and/or his/her baggage thereunder, or perform or undertake to perform other services related to such air carriage.
- 6. "CONVENTION" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, October 12, 1929, (hereafter called the "Warsaw Convention") or that Convention as amended at The Hague, September 28. 1955 (hereafter called the "Warsaw Convention as amended at The Hague, 1955"), or Convention for Unification of Certain Rules for International Carriage by Air, signed at Montreal on MAY 28, 1999 (hereafter called the "Montreal Convention") whichever may be applicable.
- 7. "INTERNATIONAL CARRIAGE" (Except when the Convention is applicable stipulated in the previous clause) means any carriage which is not international carriage as defined either by the Warsaw Convention or the Warsaw Convention as amended at The Hague, 1955 or by the Montreal Convention, but in which, according to the agreement made by the parties, the place of departure and the place of landing are situated in more than one country. As used therein, the term "country" that is equivalent to "state" includes all territory subject to its sovereignty, suzerainty, mandate, trusteeship or authority.
- 8. "TARIFFS" means Eastar Jet's fares, rates, and charges for international carriage of passengers and baggage and related rules and regulations, which are made part of these Conditions of Carriage.
- 9. "CONDITIONS OF CONTRACT" means those clauses contained in or delivered with your Ticket, identified as such and which incorporate by reference these Conditions of Carriage and notices.
- 10. "TICKET" means the electronic record recorded in the database of the airline or the printed documents, issued by Eastar Jet or a travel agent on behalf of Eastar Jet for the carriage of passengers on international routes of Eastar Jet in accordance with these Conditions of Contract, and Ticket includes flight routes, passenger charge and Conditions of Contract, and notices contained in it.
- 11. "FORCE MAJEURE" means unusual and unforeseeable circumstances beyond Passenger’s control, the consequences of which could not have been avoided or will not be avoided even if all due care had been exercised. (However, Force Majeure excludes traffic circumstances or cancellations of flights).
- 12. "NORMAL FARE" means the full fare established for a normal, regular or usual service.
- 13. "SPECIAL FARE" means a fare other than a Normal Fare.
- 14. "DAY" means calendar days, including Sunday and legal holidays; provided that for the purpose of notification, the day upon which the notice is dispatched shall not be counted; and that for the purpose of determining duration of validity, the balance the day upon which the ticket is issued, or flight commenced shall not be counted.
- 15. "STOPOVER" means a stay by the passenger, agreed to in advance by the carrier, at a point between the place of departure and the place of destination.
- 16. "DESTINATION" means the ultimate stopping place according to the contract of carriage.17. CHECK-IN means the progress consisting of seat assignment, issuance of boarding pass, baggage acceptance, etc, that is performed by the airline to make passengers ready to board flights.
- 17. CHECK-IN means the progress consisting of seat assignment, issuance of boarding pass, baggage acceptance, etc, that is performed by the airline to make passengers ready to board flights.
- 18. "CHECK-IN DEADLINE" means the time limit specified by the airline by which passengers must have completed check-in formalities and received boarding pass.
- 19. "CHILD" means, before the commencement of the respective travel, a person of 2 years of age or above but under 12 years of age.
- 20. "INFANT" means, before the commencement of the respective travel, a person under 2 years of age.
- 21. "BAGGAGE" means such articles, effects and other personal property of a passenger as are necessary for wearing, use, comfort, or convenience in connection with his/her trip. Unless otherwise specified, Baggage includes both checked and unchecked (Carry-on) baggage of the passenger.
- 22. "CHECKED BAGGAGE" means baggage loaded on the aircraft for carriage of which carrier takes custody and for which carrier has issued a baggage claim tag.
- 23. "UNCHEKCED BAGGAGE", which is equivalent to hand luggage, means baggage that is allowed to be carried on the aircraft.
- 24. "BAGGAGE TAG FOR CHECKED BAGGAGE" means a document issued by carrier for identification and carriage of the checked baggage.
- 25. "ROUND TRIP", which is equivalent to a return journey, means travel from one point to another and return by the same air route used outbound whether or not the fares outbound and inbound be the same. Travelling, from one point to another and return by different air route from which was used for inbound, also is defined as round trip as long as outbound and inbound are under the same fare.26. "CONJUNCTION TICKET" means two or more tickets concurrently issued to a passenger and which constitute a single contract of carriage.
- 26. "OPEN-JAW TRIP" means travel which is essentially of a round trip nature but the outward point of departure and inward point of arrival and/or outward point of arrival and inward point of departure of which are not the same.
- 27. "DAMAGE" includes death, injury, delay, loss, or other damage of whatsoever nature arising out of or in connection with the carriage or other services performed by carrier incidental thereto.
- 28. "INDIRECT DAMAGE" means passenger’s costs or other costs supported by evidence arising out of or in connection with loss, damage, and delayed delivery of baggage.
- 29. "SDR" means a Special Drawing Right as defined by the International Monetary Fund.
- 1. General
Nothing in these Conditions of Carriage and other applicable Tariffs modifies or waves any provision of the Convention. - 2. Applicability
To the extent not in conflict with the Convention and except as excluded by Eastar Jetar Jet in relation to Carriage wholly on its own domestic services, these Conditions of Carriage shall apply to all Carriage of Passengers and Baggage including all services incidental thereto, performed by Eastar Jet at fares, rates, and charges published in connection with these Conditions of Carriage. - 3. Gratuitous Carriage
With respect Gratuitous Carriage, Eastar Jet reserves the right to exclude the application of all or any part of these Conditions of Carriage, provided that any such exclusion shall be consistent with all applicable laws, government regulations, and orders (including the Convention). - 4. Charter Agreement
Carriage of Passengers and Baggage performed pursuant to a charter agreement with Eastar Jet shall be preferably subject to such charter agreement, and any others not specifically provided in the charter agreement shall be subject to these Conditions of Carriage. The Passenger, by accepting Carriage pursuant to a charter agreement and a Carriage is performed thereunder, shall be regarded as having agreed to said agreement and these Conditions of Carriage, whether or not he/she has concluded the charter agreement with Eastar Jet. - 5. Effectiveness
All Carriage of Passengers and/or Baggage shall be subject to these Conditions of Carriage and other applicable Tariffs in effect on the date of reservation of the Ticket. - 6. Amendment without Notice
These Conditions of Carriage and rules and regulations established thereunder may be amended without notice if it is inevitably required to do so as otherwise specified under the law, relevant acts, government, order, or service improvement. However, amendment after commencement of a journey shall not be applicable to the carriage agreement concerned and such amendment shall be notified in advanced through posting on homepage or others methods. - 7. Code Share
- 1) On some services, Eastar Jet has arrangements with other carriers known as “Code Shares”. This means that even if Passengers have a reservation with Eastar Jet and hold a Ticket where Eastar Jet’s name or airline designator code is indicated as the carrier, another carrier may operate the aircraft. If such arrangement is applied, Eastar Jet will advise Passengers of the Carrier operating the aircraft.
- 2) For the Carriage of Passenger and/or Baggage through Code Share, these Conditions of Carriage will be applied.
- 3) However, notwithstanding with the foregoing section, Eastar Jet Code Share partner may apply its Conditions of Carriage as an actual operating airline for the following cases:
- a. Check-in time limits and procedures;
- b. Carriage of Passenger with special needs;
- c. Free Baggage allowance and excess Baggage charge;
- d. Special Baggage, Carriage of animals and its charge; and
- e. Provision of catering service and its categories;
- 1. General Terms
Ticket shall not be issued and Eastar Jet shall not transport the Passenger in any case until the Passenger has paid the applicable fare or has complied with the credit arrangement established by Eastar Jet. - 2. Ticket Validity for Carriage and its Expiry
- 1) Ticket shall be valid for the Carriage from the airport of departure to the airport of arrival via the route indicated in the Ticket and for the Carriage with regards to the booking class. And shall be valid within the period specified in ‘2)’ below.
- 2) Unless specified separately in the Ticket, the validity of the Ticket shall be 1 year from the commencement date of Carriage and in case of all unused Ticket, it shall be 1 year from the issuance date. The booking class on the Ticket and the booking class in the Passenger Name Record (PNR) must conform. In case the above mentioned booking class differs, the boarding of the Passenger concerned may be rejected and the boarding may be permitted once the difference in amount stated is settled.
- 3. Extension of Ticket Validity
- 1). The validity of Tickets shall be extended by Eastar Jet without additional collection of fare in the following cases. (But, booking change fee may be charged according to a case based on fare conditions).
a. For no longer than 30 days beyond the original limit, when Eastar Jet:- (1) cancels or postpones the flight during the period of validity;
- (2) omits a scheduled stop which is the passenger’s place of departure, place of destination or place of stopover;
- (3) fails to operate a flight reasonably according to schedule;
- (4) causes the passenger to miss a connection (The differences of fare or endorsement charges for other connection flight shall not be paid.);
- (5) substitutes a different class of services; or
- (6) is unable to provide previously confirmed spaces.
- 2) Unless otherwise provided in the applicable Tariffs, when a Passenger is prevented from traveling within the period of validity of his Ticket due to illnesses other than pregnancy, Eastar Jet shall extend the period of validity of such Passengerll Ticket to the date when he/she becomes fit to travel according to a medical certificate, or until the first service of the class of Eastar Jet, for which the fare has been paid, on which a seat is available after the point where the journey is resumed or from the last connecting point. Even if a Passenger provides a medical certificate, he/she shall need to pay the differences of fare.
- 3) When a Passenger passes away en route, the validity of the Tickets of the accompanying immediate family or other persons accompanying the Passenger may be extended by not more than 45 days after the date of death.
- 4) When a ticket is sold at a special fare containing minimum-stay requirements, the minimum-stay requirement will be waived on presentation of a death certificate or a copy thereof for passengers who are;
- a. members of the immediate family of a passenger who dies en route, or
- b. other persons actually accompanying a passenger who dies en route.
- 1). The validity of Tickets shall be extended by Eastar Jet without additional collection of fare in the following cases. (But, booking change fee may be charged according to a case based on fare conditions).
- 4. Non-transferability
- 1) A Ticket shall be valid for the named person only and non-transferable.
- 2) Eastar Jet shall not be liable to the person entitled to be transported or to the person entitled to receive such refund for honoring or refunding such ticket when presented by someone other than the person entitled to be transported thereunder or to a refund in connection therewith. If a ticket is in fact used by any person other than the person to whom it was issued, with or without the knowledge and consent of the person to whom it was issued, Eastar Jet will not be liable for death or injury of such unauthorized person or for the loss, destruction, damage, or delay of such unauthorized person’s baggage or other personal property arising from or in connection with such unauthorized use.
Unless prohibited due to government request, the restriction, prohibition or additional Stopover charges stipulated in the airline Tariff shall be applicable and shall be indicated in the Ticket based on agreement with the Carrier in advance.
ARTICLE 5 FARES AND CHARGES- 1. Applicable Fares and Charges
- 1) Unless otherwise agreed in this General Conditions of Carriage or an applicable Tariff, the applicable fare and Tariff, which are for the journey dated and specified on the Ticket, are considered as legally notified by Eastar Jet and effective at the time of booking
- 2) Other than those specified separately in the applicable Tariff, charge applies both ways and shall be applied to the notified route with regards to the charges.
- 3) In the event of a voluntary change to the originating flight, the fares and charges for the passenger’s journey shall be recalculated in accordance with fares and charges in effect on date on which the change is made and is reflected on the Ticket.
- 4) Except as otherwise provided in the applicable Tariff, the direct fares published in the Tariff take precedence over any combination of intermediate fares applicable to the same class of service between the same points
- 5) Except as otherwise provided in the applicable Tariff, the fares published in the Tariff entitle the Passenger to occupy one seat of the applicable class.
- 2. Calculation of Unpublished Fares
When the fare between any two points is not specially published, such fare shall be computed as provided in the applicable Tariff. - 3. Payment of Fares and Charges
Subject to the currency exchange laws, government regulations, and acceptability to Eastar Jet, the payment of fares and charges may be made in a currency other than the currency in which the fares or charges is published.- 1) Applicable Exchange Rate
The rate of exchange established by Eastar Jet shall be used to convert the published fare or charge into the selling currency unless otherwise provided in the applicable Tariff. - 2) Payments in Currency Other than Korean Won
Except as otherwise provided by the laws, orders, requirements, and/or regulations of the government, the exchange rate for the conversion of the published fare and/or charges into another currency amount shall be the customer buying rate of bank on Monday. The rate shall be used from Tuesday of that week to Monday of the following week.- a. The rate for Friday of the previous week shall be used from Tuesday of that week to Monday of the following week if that Monday is a bank holiday.
- b. In case of the refund in Korea of fare and ticket paid in foreign currency, valid customer buying rate of bank on the day such refund is made shall be applied.
- c. In case of collection of any additional charges for reissuance of Ticket, valid customer rate of bank on the day such reissuance is made shall be applied only to additional charge
- 3) For the purpose of this article, "Customer rate" stated above means customer rate of bank on Monday and shall be used form Tuesday of the corresponding week to Monday of the following week
- 1) Applicable Exchange Rate
- 1. General Terms
Ticket shall be valid when the flight with reserved seat and relevant booking records conform to the airline’s booking system. Passenger holding an unused open-date Ticket or coupon, or who wished to change ticketed reservation to another reservation, shall not be entitled to any preferential rights in regards to obtaining reservations. - 2. Conditions of Reservations
- 1) A reservation of a seat with regards to a specific flight shall be valid when the payment is completed and the record of confirmed reservation is reflected within the reservation system of Eastar Jet. Whenever a passenger fails to purchase a ticket for the reserved space by the time fixed by Eastar Jet, Eastar Jet will cancel the reservations at any time without notice.
- 2) Eastar Jet does not guarantee allocation of any particular seat in the aircraft.
- 3. Reconfirmation of Reservations
- 1) The reservations of Open-jaw Trip Tickets or round trip Tickets may be subject to the requirement to reconfirm the reservation within a specified time limit. Eastar Jet will advise Passengers when Eastar Jet requires reconfirmation, as well as how and where this reconfirmation should be done. If a Passenger is required to reconfirm yet fails to do so, Eastar Jet may cancel his/her reservations of Open-jaw Tickets or round trip Tickets. If a Passenger, however, informs Eastar Jet that he/she still wishes to travel and there is a seat on the flight, then Eastar Jet shall reinstate his/her reservation and transport him/her. If there are no seats on the flight, then Eastar Jet shall make a reasonable effort to transport a Passengers to his/her next or final destination.
- 2) Passengers should check the reconfirmation requirements of any other Carriers involved in his/her journey with them. When it is required, Passengers should reconfirm with the Carrier whose code appears for the flight on the Ticket.
- 4. Communication Charges
The passenger will be charged for any communication charge paid or incurred by Eastar Jet for telephone, telegraph, radio or cable arising from a special request of the passenger concerning a reservation. - 5. Cancellation of Reservations
In case of no-show without prior notification with regards to a confirmed reservation of a flight that a Passenger has made, Eastar Jet may cancel the reservation of the passenger’s one-way or return or continuous flight. In addition, even if the Passenger notifies the cancellation in advance, Eastar Jet may cancel the reservation of the continuous flight. - 6. Personal Information
A Passenger or his/her agent should furnish Eastar Jet with the Passenger's required personal information (name, telephone number, address, credit card number, etc.) for requesting a flight reservation or any other services that may or may not be provided through Eastar Jet. Eastar Jet may share the Passenger's personal information with any of its own offices/branches, its agents, other carriers, other affiliated companies, and the providers of services to provide the requested services or products. The Passenger's personal information may also be provided to the related government authorities or other agencies to comply with all laws, regulations, orders, and demands of countries to be flown from, to, or over.
- 1. Check-In (Seat allocation and check-in Baggage)
- 1) Passenger has to complete the seat allocation and Baggage check-in in sufficient time no later than the time designated by Eastar Jet so that the necessary procedure (security check, immigration inspection and others) can be completed before the departure of the flight.
- 2) The designated time may differ depending on the airport circumstance per airport and Passenger must be aware of the said time and be on time.
- 3) In case the Passenger does not complete the allocation of seat and Baggage check-in within the designated time, Eastar Jet has the right to cancel the reservation of the Passenger concerned without notification. The boarding time of Eastar Jet is indicated in the website and can be checked with Eastar Jet or representative.
- 2. Boarding
- 1) Passengers must be present at the boarding gate no later than the time designated by Eastar Jet.
- 2) In case the Passenger is unable to arrive at the boarding gate before the designated time, Eastar Jet can reject the Carriage of the Passenger concerned and cancel the designated seat or seat of return trip.
- 3. Liability
Eastar Jet shall not be liable to Passengers for any loss or expenses incurred from their failure to comply with the provisions of this article.
- 1. Rights to Refuse Carriage
- 1) Eastar Jet may refuse to carry Passenger or his/her Baggage within reasonable exercise of its discretion if it has notified the Passenger in writing that it would not at any time after the date of such notice carry this Passenger on its flights.
- 2) Eastar Jet will refuse carriage or deplane en route Passenger and his or her baggage, if one or more of the following have occurred or it reasonably believes may occur:
- a. The Passenger has failed to follow the instructions or requirements by the relevant government authority or Eastar Jet with respect to safety or security;
- b. Such refusal or disembarking is necessary to comply with any applicable government laws, regulations, or orders;
- c. The Carriage of Passenger or Baggage may endanger or affect the safety, health, or comfort of other Passengers or crew;
- d. The mental or physical state of the Passenger, including impairment from alcohol or drugs, presents a hazard or risk to himself, other Passengers, crew, or property;
- e. The Passenger has committed misconduct such as obstructing safe operation or causing discomfort or inconvenience to other passengers on a previous flight, and there is a possibility that such misconduct may be repeated;
- f. The Passenger has refused to show his/her identification upon request by Eastar Jet or its designated agent to confirm that he/she is the person named on the ticket, or he/she fails to identify by him/herself;
- g. The Passenger has refused to submit to a security check for his or her person or property;.
- h. The Passenger seeks to enter a country through which he may be in transit or for which he does not have valid travel document, has destroyed, altered, or counterfeited documentation, or has refused to provide travel documents to be held by Eastar Jet in exchange for a receipt;
- i. The Passenger presents a Ticket that has been unlawfully acquired, has been purchased from an entity other than Eastar Jet or its authorized agent, has been reported as being lost or stolen, or is counterfeit;
- j. A person engages in threatening act, aggressive act or insults during check-in or boarding, creating concerns for endangering the safety of other passengers and the safe operation of the aircraft.
- 3) In case the allowable cabin load drops inevitably due to causes beyond the control unforeseeable by the airline in advance, the airline may designate minimum Passengers or goods to satisfy the revised allowable cabin load.
- 4) In case the allowable cabin load is insufficient due to excessive sales and the negligence of the airline, the airline may voluntarily encourage Passengers to postpone boarding. Despite the efforts made by the airline to minimize non-voluntary postponement of boarding, in case non-voluntary postponement of boarding has occurred as there are Passengers willing to postpone boarding, the Passengers subject to boarding postponement shall be designated in the order of unnecessary airline employee, Passengers with unconfirmed reservation and Passengers with confirmed reservation. However, in such a case, vulnerable users of transportation such as Passengers accompanied by infant, disabled and pregnant women shall not be designated. Passengers whose boarding has been postponed non-voluntarily shall be compensated pursuant to the applicable regulations and international treaties.
- 5) Eastar Jet will make refund for the unused portion(s) of ticket in accordance with the provisions in Article 13. 3. herein, for the passenger who is refused carriage or disembarked en route for one of the reasons in subparagraphs "1)" through "4)" above.
- 2. Conditional Acceptance of Carriage
- 1) Eastar Jet shall carry, subject to the applicable Tariffs and the related regulations, Passengers whose status, age, or mental or physical condition may involve any hazard or risk to himself/herself on the condition that it shall not be liable for any injury, illness, disability, any aggravation, or consequences (including death) caused by such status, age, or mental or physical condition
- 2) Carriage of unaccompanied child, disabled, pregnant woman, patient or Passengers who require special assistance can only be registered in case the information requested by the airline has been provided and the airline may reject the Carriage that has been proceeded without early provision of information.
- 3) The Passenger shall contact the airport branch, reservation service center at the point of purchasing the Ticket and notify the disability, pregnancy, illness and others then request for the necessary items and the airline may determine the Carriage possibility through the information provided in advance by the Passenger such as disabled, pregnant women, patient and others. In case the Passenger requests for service that cannot be provided due to restriction in the airline’s equipment, facility and others, the Carriage may be rejected.
- 4) The types of Passengers that have to provide information in advance due to Carriage of Passenger that requires special assistance from the airline are as below.
- a. Disability in external physical function: Visual disability, hearing disability, physical disability, brain lesion
- b. Disability in internal organ: Kidney disorder, heart lesion, liver disorder, respiratory disorder, epileptic disorder
- c. Mental disorder: Intellectual disability, autistic disorder, mental disorder, behavioral emotional disorder
- d. Other health disability
- 5) With regards to Damages such as aircraft, injury and death of other Passengers or oneself arising from not notifying the disability of the Passenger and special requests required for Carriage to the airline in advance, Eastar Jet shall be indemnified or responsibility may be mitigated in accordance with Article 14 if it has been proved that the airline did not contribute to the Damage.
- 3. Code of Conduct in Cabin
- 1) If Passenger is involved in any of the following on board, then Eastar Jet may take such measures as it deems necessary to prevent the continuation of such conduct, including restraint. Such Passengers may be disembarked and refused onward Carriage at any point, and may be prosecuted for offences committed while onboard the aircraft.
- a. Commotion such as verbal abuse, loud singing and others
- b. In case of rejecting the cabin crew’s legitimate instruction or demand with regards to all actions on board (including but not restricted to smoking, drinking, drug use and commotion)
- c, Act inducing sexual humiliation
- d. Act of attempting to enter the cockpit without the captain’s approval
- e. Act of hindering the work of the cabin crew through deception or force
- f. Act of causing danger to the aircraft, Passengers on board or the asset on board
- g. In case of causing anxiety, discomfort, damage or injury in other Passengers or cabin crew
- h. Act of using electronic devices by violating the [Aviation Act] Article 61 Clause 2
- i. In case the cabin crew determines an act to hinder the safe operation of the aircraft equivalent to such
- 2) The Passenger shall be liable for any Damages or loss incurred as results of any of the conduct described in Clause 1) above
- 1) If Passenger is involved in any of the following on board, then Eastar Jet may take such measures as it deems necessary to prevent the continuation of such conduct, including restraint. Such Passengers may be disembarked and refused onward Carriage at any point, and may be prosecuted for offences committed while onboard the aircraft.
- 4. Electronic Devices
For safety reasons, Eastar Jet may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular phones, portable televisions, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices including radio controlled toys and walkie-talkies.
- 1. General Terms
Carriage of Baggage shall be pursuant to the Conditions of Carriage valid at the day of the commencement of travel indicated in the Ticket and other applicable Tariffs. However, in case there is a separate regulation of the country concerned, the regulation of the country concerned shall prevail. - 2. Checked Baggage
- 1) These Conditions of Carriage do not entitle Passengers to have their baggage checked on journeys for which Eastar Jet does not offer facilities for checking of Baggage.
- 2) In case Eastar Jet receives the Checked Baggage, the number of Checked Baggage and weight shall be reflected in the reservation of the customer concerned in the computer system (which means issuing a receipt for Checked Baggage); In addition, Eastar Jet will issue a Tag for each piece of Checked Baggage.
- 3) All Checked Baggage must be properly packed in a suitcase or similar container to ensure safe Carriage with ordinary care in handling. Fragile or perishable articles, money, jewelry, silverware, negotiable papers, securities or other valuables, samples, or business documents could not be in Checked Baggage or shall not be accepted as Checked Baggage.
- 4) In case Passenger requests for checking of Baggage after the permitted time for Baggage check-in, Eastar Jet may reject it.
- 5) Eastar Jet reserves the right to refuse the loading or transport of any baggage in which its owner is not the name listed on the ticket or boarding pass or that is consigned to passenger by 3rd party,.
- 6) Eastar Jet shall not be liable for all Damages arising from the consignment of the Baggage of others and reserves the right to claim all losses and expenses resulting from said baggage. 7) Checked-in baggage will be carried in the same aircraft as the passenger unless such carriage is impracticable due to safety, security, space, or other reasons, in which event Eastar Jet will move the baggage on the next preceding or subsequent flight on which space is available.
- 3. Inspection of Baggage
Eastar Jet may inspect the content of the Baggage under the presence of the Passenger if necessary due to safety and security reasons and the exercise of such right shall not be deemed as an intention or agreement that Eastar Jet would carry the contents that have been rejected for Carriage in accordance with this Conditions of Carriage and all regulations. - 4. Delivery of Baggage
- 1) The Checked Baggage shall be delivered to the person with the Baggage tag concerned immediately once the baggage tag issued by the airline is returned to Eastar Jet in accordance with the Carriage agreement. Eastar Jet shall not be obliged to check whether the person with the baggage tag is the right holder for receiving the Baggage and shall not be responsible in any way whatsoever with regards to the loss damage or expenses arising directly or indirectly from not checking it.
- 2) If the provisions of Subparagraph 1) above are not complied with by a person claiming the baggage, Eastar Jet will deliver the baggage only on condition that such person established to Eastar Jet’s satisfaction his or her rights thereto and, if required by Eastar Jet, such person shall furnish adequate security to indemnify Eastar Jet for any loss, damage or expense which may be incurred by Eastar Jet as a result of such delivery.
- 3) In case the person with the baggage tag makes a request, the Checked Baggage may be delivered at the departing place or stop-over place under the same conditions as stipulated in Subparagraph 1) aboveas long as it is permitted without violating the regulation of the government. In such a case, Eastar Jet shall not be responsible for refund of charge paid for the Carriage of the Baggage concerned.
- 4) Acceptance of baggage by the bearer of the baggage claim tag without written complaint at the time of delivery is presumptive evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage.
- 5. Restricted Items
If, in the opinion of Eastar Jet, the weight, size or character of baggage renders it unsuitable for carriage on the aircraft, Eastar Jet, prior to or at any stage of the journey, will refuse to carry the baggage or any portion thereof.- 1) Hazardous items stipulated in ICAO (International Civil Aviation Organization) and IATA (International Air Transport Association)
- 2) Items that may cause danger to the aircraft or life and property
- 3) Prohibited goods in accordance with the regulations and orders of the country of departure, stopover, arrival
- 4) Items with concern for Damage during Carriage or packaged inappropriately
- 5) Restricted items in accordance with the regulation on safety
- 6) Live animals
- 7) Wheelchair used by the disabled personal shall be carried as Checked Baggage. (However, the Carriage of electric wheelchair shall be determined pursuant to the regulation of IATA’s hazardous goods depending on the battery type.)
- 8) Restricted items for Checked Baggage (High-end personal electronic products such as laptop, computer, mobile phone, camcorder, camera, MP3 and others, money, jewelry, sample, document, easily damaged goods, perishable goods and others.) (As for lithium battery, Carriage is permitted in small quantity acknowledged to be for purpose of personal use of guest during the journey in accordance with the IATA’s regulation on hazardous goods.)
- 6. Free Baggage Allowance for Passenger
Free checked Baggage and unchecked Baggage allowance shall be subject to General Conditions of Carriage For International Passengers and Baggage of Eastar Jet. Without prior agreement between Passenger and Eastar Jet, checked Baggage whose sum of three dimensions exceeds 203 centimeters or whose weight exceeds 32 kilograms may be refused carriage. - 7. Unchecked Baggage (Carry-on Items)
- 1) Passenger may carry one (1) baggage suitable for placing in closed overhead rack or under passenger seat, with maximum three dimensions of not more than 115cm (Length 55cm, width 40cm, height 20cm), at no cost on the condition that the Passenger would fully be responsible for carrying and storage on board.
- 2) The articles listed below may be carried free of charge in the cabin by Passengers in addition to the carry-on items in the above Subparagraph 1).
- a. An overcoat, blanket, or wrap
- b. Books to read in cabin
- c. Baby food for consumption in flight
- d. A fully collapsible wheelchair, a pair of crutches, braces, prosthetic devices, and other equipment for Passengers with disabilities
- 3) Regardless of the provisions in Subparagraph 1) above, Passenger may carry on board the aircraft Baggage of such bulky or fragile nature as to require blocking out or use of a seat or seats, subject to a maximum weight of 75 kgs (165 pounds) per seat; provided that the weight of such baggage so carried shall not be included on determining the passenger’s free Baggage allowance nor his or her excess baggage charges. The applicable charge for such Baggage carried per seat will be the regular fare that would have been charged to an adult passenger occupying the seat for the applicable journey at the time of booking the additional seat.
- 4) Baggage violating Subparagraph 1 or exceeding the allowance of Unchecked Baggage shall be carried as Checked Baggage(Gate Bag) and charged per bag by excess baggage charge policy of Eastar Jet.
- 8. Excess Baggage Charges
- 1) Other than specified in the applicable Tariff, with regards to Baggage exceeding the free Baggage allowance stipulated in Paragraph 6 above, a separate charge for excessive Baggage shall be imposed in accordance with the applicable Tariff valid on the day of issuing the excessive Baggage tag.
- 2) At the Passenger’s option, excess Baggage charges shall be payable either at the point of origin for the entire journey via stopover points to the final destination (even though Baggage may not in some cases be checked through to the final Destination), or at the points of origin to the point of stopover. When the trip is resumed in the latter case, the charges shall be payable from the point of Stopover to the next point of the Stopover or Destination. If Passenger needs to check more Baggage in addition to excess Baggage already checked to the final Destination, Eastar Jet shall issue another excess Baggage tag and collect the increased amount from the charge already paid
- 3) In case the Passenger does not pay the charge in accordance with the payment method of credit transaction conditions stipulated by Eastar Jet, Eastar Jet shall reject the Carriage of Baggage.
- 4) In case the route of the Passenger is changed or its Carriage is cancelled, the regulation applied to the additional payment of Carriage or refund of Carriage shall equally be applicable to the payment or refund of excessive Carriage charge.
- 9. Excess Value Charges
- A. Eastar Jet does not offer excess value charge service. Eastar Jet may refuse to carry the Passengers who request this service.
- B. In the case of rerouting or cancellation of Carriage, the provisions which govern with respect to the payment of additional fares or the refunding of fares shall also govern the payment or refunding of excess Baggage charges and excess value charges. But no refund of value charges will be made for the portion of Carriage completed.
- 10. Acceptance of Baggage by Eastar Jet
Except as otherwise provided in these Conditions of Carriage, Eastar Jet shall, upon presentation of a valid Ticket covering transportation over the lines of Eastar Jet or over the lines of Eastar Jet and one more other Carriers, Eastar Jet will aceept Baggage tendered by the passenger for Carriage over the lines designated on the Ticket within the time prescribed by Eastar Jet. Eastar Jet, however, shall not accept Baggage in any of the following cases.- 1) The Baggage is checked to be delivered to a place beyond the Destination, or is not on the route designated on such Ticket.
- 2) The Baggage is checked to be delivered to a place beyond the next point of Stopover.
- 3) The Baggage is checked to be delivered to a place beyond a point of transfer to any other Carrier with which Eastar Jet has not formed an interline baggage agreement or which has different regulations for Carriage of Baggage.
- 4) The Baggage is checked to be delivered to a place beyond a point which the Passenger holds no reservation.
- 5) The Baggage is checked to be delivered to a place beyond a point at which the Passenger is to transfer to a connecting flight, and such flight is scheduled to depart from a different airport than the one where the Passenger is scheduled to arrive.
- 6) The Baggage is checked to be delivered to a place beyond a point at which the Passenger desires to resume possession of such Baggage or any portion of it.
- 7) The Baggage is checked to be delivered to a place beyond a point which all applicable charges have not been paid.
- 1. Schedules
- 1) The times shown in the timetables or elsewhere are approximate and not guaranteed, and form no part of the contract of Carriage. Schedules are subject to change without notice, and Eastar Jet assumes no responsibility for making connections. Eastar Jet shall not be responsible for errors or omissions in the timetables or other representations of schedules. No employee, agent, or representative of Eastar Jet is authorized to bind Eastar Jet to any statements or representations of the dates or times for departures and arrivals or of the operation of any flight.
- 2) Upon reservation, Eastar Jet shall notify expected schedule valid at the point of reservation to the Passenger and upon ticketing, shall indicate in the Ticket. The expected schedule may be changed even after the Ticket is used and in case the Passenger has provided the contact details to Eastar Jet, such changes shall be notified. However, Eastar Jet shall not be responsible with regards to Damage arising from Eastar Jet not receiving notification on the changes due to the Passenger’s circumstance such as not providing a valid contact details to the airline. In the event the schedule is changed after the purchase of the Ticket and the Passenger does not accept it, and in case Eastar Jet was unable to reserve a replacement flight that the Passenger can accept, it shall be refunded in accordance with Article 11. 4.
- 2. Changes and Cancellations
- 1) Eastar Jet may substitute alternate Carrier or aircraft without notice.
- 2) Eastar Jet may without notice, cancel, terminate, divert, postpone or delay any flight or the further right of carriage or reservation of traffic accommodations and determine if any departure or landing should be made, without any liability except to refund in accordance with these Conditions of Carriage the fare and charges for any unused portion of the ticket; While Eastar Jet shall be liable for failure or delay of flights caused as a result of carrier’s wilful misconduct or negligence, as set forth in the applicable tariffs, regulations and Conditions of Carriage herein.
- a. because of any fact beyond its control (including, but without limitation, meteorological conditions, acts of God, strikes, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions), actual, threatened or reported, or because of any delay, demand, condition, circumstances or requirement due, directly or indirectly, to such fact; or
- b. because of any fact not to be foreseen, anticipated or predicted; or
- c. because of any government regulation, order, demand or requirement; or
- d. because of shortage of labor, fuel or facilities, or labor difficulties of Eastar Jet or others.
- 3) Eastar Jet may cancel the right or further right of carriage of the passenger and his or her baggage upon refusal of the passenger, after demand by Eastar Jet, to pay the fare or portion thereof so demanded, or to pay any charge so demanded and assessable with respect to the baggage of the passenger, without being subject to any liability therefore except to refund, in accordance with these Conditions of Carriage, the unused portion of the fare and charge(s) previously paid, if any..
- 3. Revision in Routings, and Failure to Provide Connections
- 1) ) In the event Eastar Jet cancels a flight, fail to operate a flight reasonably according to schedule, fails to stop at a point to which the passenger is destined or is ticketed to stopover, is unable to provide previously confirmed space, or the passenger is refused carriage or removed in accordance with Article 8. 1. Eastar Jet will either;
- a. carry the passenger in another flight of Eastar Jet on which space is available,
- b. endorse to another carrier or other transportation service the unused portion of the ticket for the purpose of rerouting,
- c. reroute the passenger to the destination or point of stopover shown on the ticket or applicable portion thereof by its own or other transportation services;or
- d. make involuntary refund in accordance with Article 11. 4.
- 2) In the event Passenger misses an onward connecting flight of Eastar Jet on which space has been reserved for him because the delivering carrier did not operate its flight according to schedule, or changed the schedule of such flight, the delivering carrier will arrange for the carriage of the passenger or make other arrangements and Eastar Jet shall not be liable for such missed connection.
- 3) An involuntarily rerouted Passenger shall be entitled to retain the free Baggage allowance applicable to the class of service originally paid for.
- 1) ) In the event Eastar Jet cancels a flight, fail to operate a flight reasonably according to schedule, fails to stop at a point to which the passenger is destined or is ticketed to stopover, is unable to provide previously confirmed space, or the passenger is refused carriage or removed in accordance with Article 8. 1. Eastar Jet will either;
- 1. General Terms
Refunds by Eastar Jet for an unused Ticket or portion shall be made in accordance with the following conditions.- 1) Eastar Jet may refuse a refund when the application for refund is made more than 30 days after the departure date.
- 2) Except as provided below, refunds will be made to the person named as the passenger on the Ticket.
- a. Refund of Tickets shall be made to a credit card account of the person to whom such credit card has been issued.
- b. If the purchaser designates the person whom to refund at the time of purchase, then refund shall be made to the designated person. Except this, refund shall only be made to the purchaser or the Passenger.
- 3) Refunds made in accordance to the person representing himself as the person, company, or travel agent named or designated in the document presented for refund shall be a valid refund. Eastar Jet shall not be liable for another refund to a rightful person once the refund has been made.
- 4) Eastar Jet may refuse refund on a ticket which has been presented to government officials of a country or to Eastar Jet as evidence of intention to depart therefrom unless the passenger establishes to Eastar Jet’s satisfaction that he has permission to remain in the country or that he will depart therefrom by another carrier or conveyance.
- 2. Currency
All refund shall be subject to government laws, rules, regulations, or orders of the country in which the Ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provisions, refunds shall be made in the currency in which the fare was paid, the legal currency of Korea, the currency of the country where the refund is made, or in the currency of the country in which the Ticket was purchased, in an amount equivalent to the amount due in the currency in which the fares were originally collected. However, when requested to refund in Korea, the refund shall be basically made in Korean Won, the legal currency of Korea. - 3. Voluntary Refund
- 1) "Voluntary Refund" stated in this clause means the refund of Ticket other than ”Involuntary Refund” as specified in Paragraph 4 below
- 2) The amount of a voluntary refund shall be as follows
- a. When no portion of the trip has been made, the amount of refund shall be the amount of fare paid minus any applicable service charges or cancellation fees.
- b. When a portion of the trip has been made, the amount of refund shall be the difference between the full amount of fare paid and the amount of fare and charges applied for the finished leg of journey. Any applicable service charges or cancellation fees shall be deducted from this amount of refund.
- 3) When the refunding of any portion of Ticket would result in such Ticket having been used between points where Carriage of traffic is prohibited to Eastar Jet, any such refund will be determined in accordance with Subparagraph 2). 2. above as if such Ticket had been used to a point beyond, to which carriage of traff ic is not prohibited.
- 4. Involuntary Refund
- 1) For the purpose of this article, the term “Involuntary Refund” means any refund made because the Passenger is prevented from using the Carriage provided in his Ticket because of flight cancellation, inability of Eastar Jet to provide the previously confirmed seat, substitution of a different type of equipment or class of service by Eastar Jet, missed connections, postponement or delay of flight, omission of scheduled stop, or refusal to carry under the conditions prescribed in Article 8. 1.
- 2) The amount of refund for causes attributable to Eastar Jet shall be calculated as follows.
- a. When no portion of the trip has been made, the amount of refund shall be the amount of fare paid.
- b. When a portion of the trip has been made, the refund amount shall be the amount computed according to one of the following.
- (1) An amount equal to the one-way fare (or on round trip or circuit trip Tickets, one-half of the round trip fare) and charges applicable to the unused transportation from the point of termination to the Destination or Stopover point named on the Ticket or to the point at which transportation is to be resumed. If any discounts were applied in the original fare, then these discounts are also applied in the refund.
- (2) The difference between the amount of fare paid and the amount of fare used for the transportation.
Except as otherwise specified in applicable Tariffs, Eastar Jet does not maintain, operate, or provide ground transfer service within airports or between airport and downtown. Except where ground transfer service is directly operated by Eastar Jet, it is agreed that any such service is performed by independent operators who are not and shall not be deemed to be agents or employees of Eastar Jet. Anything done by an employee, agent, or representative of Eastar Jet in assisting the Passenger to make arrangements for such ground transfer service shall in no way make Eastar Jet liable for the acts or omissions of these independent operators. In cases where Eastar Jet maintains and operates such ground transfer services for Passengers, the terms, conditions, rules and regulations of Eastar Jet, including (but without limitation) those stated or referred to in their Tickets, baggage checks, and baggage valuation agreements shall be deemed applicable to these ground transfer services. No portion of the fare shall be refundable if ground transfer services are not used.
ARTICLE 13 TAXES, FEES, CHARGES, ETC.Applicable taxes, fees, and charges imposed by government or by the operator of an airport collectible from Passenger shall be charged in addition to the published fares and charges. The service charges, fees, and other collectible charges due to changes in any circumstances imposed by Eastar Jet willl be also collected in addition to the published fares and charges. If a new tax, fee, or charge is imposed after ticket issuance, then Passengers will be obliged to pay it.
ARTICLE 14 ADMINISTRATIVE FORMALITIES- 1. Compliance of Regulations
The Passenger has to comply with the acts of the country of departure, Stopover or Destination, regulations, orders, requirements, travel conditions and regulations and instructions of Eastar Jet. Eastar Jet shall not be responsible with regards to the advice or guidance provided verbally or in writing to the Passenger by the employee or agent of Eastar Jet in relation to the acquisition of required documents informed verbally, in writing or other methods or in relation to the compliance of the concerned acts, regulations, orders, requirements or instructions. In addition, Eastar Jet shall not be responsible in any way whatsoever with regards to the result occurred in the Passenger from non-acquisition of documents concerned or non-compliance with the concerned acts, regulations, orders, requirements, conditions or instructions. - 2. Passports and Visas
- 1) The passenger must present all exit, entry and other documents required by laws, regulations, orders, demands or requirements of the countries concerned. Eastar Jet will refuse carriage to any passenger who has not complied with applicable laws, regulations, orders, demands or requirements, or whose documents are not complete. Eastar Jet is not liable to the passenger for loss or expense due to the passenger’s failure to comply with this provision, and if damage is caused to Eastar Jet because of passenger’s failure to comply with this provision, the passenger shall indemnify Eastar Jet therefor.
- 2) Subject to applicable laws and regulations, the passenger agrees to pay the applicable fare whenever Eastar Jet, on government order, is required to return Passenger to his or her point of origin or elsewhere due to the passenger’s inadmissibility into a country, whether of transit or of destination. Eastar Jet will apply to the payment of such fares any funds paid by the passenger to Eastar Jet for unused carriage, or any funds of the passenger in the possession of Eastar Jet. The fare collected for carriage to the point of refusal or deportation will not be refunded by Eastar Jet.
- 3. Customs Inspection
If required, the passenger must attend inspection of his or her baggage, checked-in or unchecked-in, by customs or other government officials. Easter Jet accepts no responsibility toward the passenger if the latter fails to observe this condition. If damage is caused to Easter Jet because of the passenger’s failure to observe this condition, the passenger shall indemnify Easter Jet therefor. - 4. Government Regulations
Eastar Jet cannot be held liable if it in good faith reasonably determines that what it understands to be applicable law, government regulation, demand, order, or requirement results in Eastar Jet refusing to carry Passenger.
- 1. Successive (Connective) Carriers
Carriage to be performed under one Ticket or under a Ticket and any conjunction Ticket issued in connection with several successive Carriers is regarded as a single operation.
In such a case, the liability with regards to Damage that has occurred in relation to the journey of the Passenger in each sector shall be determined in accordance with the Conditions of Carriage of the relevant sector’s Carrier and shall not be liable with regards to the sector operated by other Carriers. - 2. Applicable Laws
- 1) As for International Carriage in this Conditions of Carriage, the regulations related to the responsibilities and restrictions stipulated in the Warsaw Convention or Warsaw Convention as amended at the Hague, 1955 or Montreal Convention.
- 2) To the extent not in conflict with the provisions of Subparagraph 1) above, all Carriage and other services performed by Eastar Jet are subject to the following.
- a. a. applicable laws (including national laws implementing the Convention or extending the rules of the Convention to carriage which is not “international carriage” as defined in the Convention), government regulations, orders and requirements.
- b. these Conditions of Carriage and applicable tariffs, regulations and time tables (but not the times of departure and arrival therein specified), which may be inspected at any of its offices and in any airport from which it operates regular services. 3) Carrier’s name may be abbreviated in the ticket and carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; and for the purpose of the Convention, the agreed stopping places are those places, except the place of departure and the place of destination, set forth in the ticket and any conjunction ticket issued therewith or shown in carrier’s timetables as scheduled stopping places on the passenger’s route. A list giving the full name, and its abbreviation of each carrier is set forth in applicable tariffs.
- 3. Limitation of Liability and Reservation of Rights of Recourse
Eastar Jet is subject to the following, unless otherwise specified by the Convention or other applicable laws.- 1) General terms
- a. Easter Jet is not liable for any death, injury, delay, loss or claim of whatsoever nature (hereinafter in this Conditions of Carriage collectively referred to as “damage”) arising out of or in connection with carriage or other services performed by Easter Jet incidental thereto, unless such damage is proved to have been caused by the negligence or willful fault of Easter Jet and there has been no contributory negligence of the passenger.
- b. Eastar Jet is not liable for any Damage directly and indirectly arising out of compliance with the laws or with government regulations, orders, or requirements, or from failure of the Passenger to comply with same, or out of any cause beyond Eastar Jet’s control
- c. Eastar Jet shall not be liable in any event for any consequential or special Damage arising from Carriage subject to these Conditions of Carriage and applicable Tariffs, whether or not Eastar Jet had knowledge that such damage might be incurred. d. Any exclusion or limitation of liability of Eastar Jet under these Conditions of Carriage and applicable Tariffs shall apply to Eastar Jet’s agents, employees, and representatives acting within the scope of their employment and also to any person whose aircraft is used by Eastar Jet for Carriage as well as his agent, employees, and representatives acting within the scope of their employment.
- 2) Physical Damage such as Passenger’s death, injury and others Claims made by Passenger of Eastar Jet or a member of their families, not by a third party or a representative, with respect to Carriage performed by Eastar Jet shall be handled as follows:
- a. Easter Jet shall not invoke the limitation of liability in Article 22(1) of the Warsaw Convention as amended at the Hague, 1955 as to any claim for recoverable compensatory damages arising under Article 17 of the Warsaw Convention as amended at the Hague, 1955.
- b. Easter Jet shall not avail itself of any defense under Article 20(1) of the Warsaw Convention as amended at the Hague, 1955 with respect to that portion of such claim which does not exceed 128,821 SDRs.
- c. Except as otherwise provided in Paragraphs a. and b. hereof, Easter Jet reserves all defenses available under the Convention to any such claim. Easter Jet also reserves all rights of recourse against any other person, including without limitation, rights of contribution and indemnity.
- d. Notwithstanding the regulations of Subparagraph a. and Item b. above, Eastar Jet may exercise all rights as a Carrier stipulated in the convention and other acts with regards to claim for compensation for Damage filed by the person who has caused the Passenger’s death, injury and other physical injuries due to causing intentional Damage, on behalf of the said person or in relation to the person.
- e. The claims for Damages raised by public social insurance or similar bodies except for any such bodies of the United States (U.S. Social Agencies) shall be subject to the limit in Article 20(1) and to defenses under Article 22(1) of the Warsaw Convention as amended.
- f. The sum mentioned in terms of SDR in Subparagraph b. above shall mean the Special Drawing Rights as defined by the International Monetary Fund. Convension of the sum into national currencies shall, in case of judicial proceedings, be made according to the exchange rate of such currencies applicable on the date of final judgement by the court, or, in case of other than judicial proceedings, according to the exchange rate of such currencies applicable on the date when the damages to be paid is agreed upon.
- 3) Damage of Baggage
- a. Eastar Jet, unless Eastar Jet has intentionally or by negligence, shall not be responsible for the Damage of Unchecked Baggage in any case whatsoever.Assistance rendered to the passenger by Easter Jet’s employees in loading, unloading or transshipping unchecked baggage shall be considered as gratuitous service to the passenger.
- b. Any liability of Eastar Jet for delay, Damage, or lost baggage is as follows.
- (1) Any liability of Easter Jet except b. below is limited to 250 French Gold Francs or its equivalent (the United States equivalent is approximately USD 20) per kilogram in the case of checked-in baggage, and 5,000 French Gold Francs or its equivalent (the United States equivalent is approximately USD400) per passenger in case of unchecked-in baggage or other property. In the event of delivery to the passenger of part but not all of his or her checked-in baggage, or in the event of damage of part but not all of such baggage, the liability of Easter Jet with respect to the undelivered or damaged portion shall be reduced proportionately on the basis of weight, notwithstanding the value of any part of the Baggage or contents thereof.
- (2) The liability of Eastar Jet is 1,288 SDRs per Passenger for checked and hand-carry Baggage where the Montreal Convention applies to the Passenger’s Journey. In the case of Unchecked Baggage, including personal items, the Carrier is liable only if the Damage results from its own fault or that of its employees or agents.
- (3) When a higher value is declared in advance and additional charges are paid pursuant to the applicable Tariffs, the liability of Eastar Jet shall be limited to this higher declared value. Under any circumstances, Easter Jet’s liability will not exceed the actual loss suffered by the passenger. All claims are subject to proof of amount of loss.
- c. Eastar Jet is not liable for Damage to Passenger’s Baggage caused by the property contained in the Passenger’s Baggage. Any Passenger whose property caused Damage to another Passenger’s Baggage or the property of Eastar Jet shall indemnify Eastar Jet for all loses and expenses incurred by Eastar Jet as a result thereof.
- d. Easter Jet is not liable for loss, damage to, or delay in the delivery of fragile or perishable articles, money, jewelry, silverware, negotiable papers, securities or other valuables, business documents or samples which are included in the passenger’s checked-in baggage, whether with or without the knowledge of Easter Jet
- e. Easter Jet may refuse to accept any articles which do not constitute baggage as such item is defined herein, but if delivered to and received by Easter Jet, such article shall be deemed to be within the baggage valuation and limit of liability, and shall be subject to the published rates and charges of Easter Jet.
- f. When Easter Jet issues a ticket or checks baggage for carriage over the lines of another carrier, Easter Jet does so only as agent of such carrier except with respect to codeshare flights. Easter Jet shall not be liable for the death, injury or delay of Passenger or the loss, damage or delay of unchecked-in baggage, not occurring on its own line; and Easter Jet shall not be liable for the loss, damage, or delay of checked-in baggage not occurring on its own line, except that the passenger shall have a right of action for such loss, damage or delay on the terms herein provided against Easter Jet, when Easter Jet is the first carrier or the last carrier under the agreement. to carry.
- 4. Delay in schedule
The responsibility of Eastar Jet with regards to the delay of Passenger shall not exceed the limit stipulated in the Convention in any case.
- 1) General terms
- 4. Reasons for Claims or Actions
Any action for Damages that occurred during the Carriage of Passenger and Baggage, whether in contract, in tort, or otherwise, can only be brought subject to the conditions and limits set out in the Convention. The Convention shall not affect in determining the persons have the right to bring suit and what are their respective rights.
- 1. Time Limitation on Claims for Damages
No action can be taken in regards to Baggage Damage unless the person entitled to delivery claims to an office of Eastar Jet after the discovery of Damage at the latest within 7 days from the date of receipt. In the case of delay or loss, the claimsmust be made at the latest within 21 days from the date on which the Baggage has been placed at his/her disposal (in the case of delay), or should have been placed at his/her disposal (in the case of loss) . Every claim must be in writing and dispatched within the time specified above. In case the Carriage is not “international Carriage” as defined in the “Convention”, litigation may be filed even if there is no notification of objection concerned on the condition that the person filing for compensation for Damage proves the following items.- 1) It was reasonably not possible to give such notice
- 2) It was impossible to make the notice concerned due to deception of Eastar Jet.
- 3) Eastar Jet was aware of Damage to Passenger’s Baggage
- 2. Time Limitation on Actions
All claims or rights to damages against Easter Jet shall be extinguished unless an action is brought within a period of 2 years reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.
Insofar as any provision contained against or referred to in the ticket or in the Conditions of Carriage or other applicable tariffs may be contrary to mandatory law, government regulations, orders or requirements, such provision shall remain applicable to the extent that it is not overridden thereby. The invalidity of any provision shall not affect any other part.
ARTICLE 18 MODIFICATIONS AND WAIVERNo agent, employee, or representative of Eastar Jet has the authority to alter, modify, or waive any provision of the contract of Carriage, or these Conditions of Carriage, or other applicable Tariffs.
ARTICLE 19 ORIGINAL COPIES OF CONDITIONS OF CARRIAGEThese Conditions of Carriage are drafted in the Korean language. If these are translated into any other language, the Korean language shall prevail.